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Insurance Case Manager Jobs in Minnesota (NOW HIRING)

Lutheran Social Service of Minnesota

Case Manager

Duluth, MN · On-site

$19.75 - $25.50/hr

As a Case Manager, you will provide case management services to individuals who are currently in ... A valid driver's license, acceptable driving record, reliable transportation, valid insurance, and ...

Kestra Holdings

Life Case Manager

Shakopee, MN · On-site

$55K - $60K/yr

Manage life insurance applications and track case progress * Communicate with carriers ... underwriters, and advisors to resolve requirements * Provide proactive updates to agents and ...

Fraser

Dakota County Case Manager

Eagan, MN · On-site

$20.50 - $26.25/hr

Case Managers must have the following: * Bachelor's Degree in social work, special education ... Life, AD&D and Voluntary Life Insurance * Long-Term Disability, Accident Insurance, Critical ...

Fraser

Hennepin County Case Manager

Minneapolis, MN · On-site

$21 - $27/hr

Case Managers must have the following: * Bachelor's Degree in social work, special education ... Life, AD&D and Voluntary Life Insurance * Long-Term Disability, Accident Insurance, Critical ...

Fraser

Dakota County Case Manager

Eagan, MN · Hybrid

$20.50 - $26.25/hr

Case Managers must have the following: * Bachelor's Degree in social work, special education ... Life, AD&D and Voluntary Life Insurance * Long-Term Disability, Accident Insurance, Critical ...

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Showing results 21-40

All JobsInsurance Case JobsInsurance Case Manager JobsInsurance Case Manager Jobs in Minnesota

Insurance Case Manager information

See Minnesota salary details

$31.8K

$49.8K

$72.5K

How much do insurance case manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for insurance case manager in Minnesota is $49,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $57,800.00 per year, depending on experience, location, and employer.

What does an insurance case manager do?

An Insurance Case Manager coordinates and manages insurance claims on behalf of clients, ensuring that cases are processed efficiently and accurately. They review claims, gather necessary documentation, communicate with policyholders, healthcare providers, and insurance companies, and advocate for the best possible outcomes. Their role often involves assessing coverage, resolving issues, and helping clients understand their insurance benefits and options. By serving as a liaison, they streamline the claims process and support clients throughout their case.

What are the key skills and qualifications needed to thrive as an insurance case manager?

To thrive as an Insurance Case Manager, you need a solid understanding of insurance policies, case management practices, and regulatory compliance, often supported by a bachelor’s degree in a related field and relevant certifications such as Certified Case Manager (CCM). Familiarity with claims management software, customer relationship management (CRM) systems, and medical terminology is typically required. Strong communication, organizational, and problem-solving skills help you effectively coordinate between clients, providers, and insurers. These competencies are crucial for ensuring accurate case evaluations, timely claims processing, and high-quality client service.

What is the difference between Insurance Case Manager vs Claims Adjuster?

AspectInsurance Case ManagerClaims Adjuster
CredentialsCertifications like CPCU or ARM often preferredAdjuster licenses required by state
Work EnvironmentOffice-based, client interaction, case managementField or office-based, claims investigation
Employer & IndustryInsurance companies, healthcare providersInsurance companies, third-party administrators
Search & Comparison IntentManaging claims, coordinating benefitsEvaluating and settling claims

While both roles work within the insurance industry, Insurance Case Managers focus on coordinating benefits and managing ongoing cases, often requiring certifications like CPCU. Claims Adjusters primarily investigate and settle claims, often working in the field. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is an insurance case manager?

An insurance case manager’s duties are to ensure the delivery of health care benefits or other forms of insurance and related services to their clients and to oversee their clients’ cases. As an insurance case manager, you can work in a variety of settings but usually for insurance carriers and HMOs. Your responsibilities differ depending on who your employer is and the type of insurance you work with. For example, if you work for a life insurance company, your duties involve assessing risk, processing new application paperwork, and other tasks similar to that of an underwriter.

Is an insurance case manager a stressful job?

Insurance case managers often handle complex cases involving claims, requiring strong organizational and communication skills. The job can be stressful due to tight deadlines, high workload, and the need to manage multiple stakeholders, but it also offers opportunities for problem-solving and professional growth. Stress levels vary depending on workload, employer support, and individual resilience.

How does an insurance case manager typically collaborate with other departments to ensure smooth claim processing?

Insurance Case Managers frequently work with underwriters, claims adjusters, customer service representatives, and sometimes medical professionals to gather necessary information and resolve complex cases. They act as a central point of communication, ensuring all parties are aligned and that documentation is complete and accurate. This collaboration helps streamline claim evaluations, address any discrepancies swiftly, and deliver timely resolutions for clients. Strong teamwork and clear communication are essential for success in this role.
More about Insurance Case Manager jobs
What are popular job titles related to Insurance Case Manager jobs in Minnesota? For Insurance Case Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Insurance Case Manager jobs in Minnesota look for? The top searched job categories for Insurance Case Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Insurance Case Manager jobs? Cities in Minnesota with the most Insurance Case Manager job openings:
Insurance Case Manager jobs near you
Infographic showing various Insurance Case Manager job openings in Minnesota as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $49,795 per year, or $23.9 per hour.

Waiver Case Manager

Minnesota Care Counseling Services Inc

Minneapolis, MN • On-site

$54K - $56K/yr

Full-time

Re-posted 17 days ago

Job description

Position Overview
The Waiver Case Manager provides comprehensive, person-centered case management services to individuals receiving Minnesota waiver services. This role ensures compliance with all applicable state, county, and federal regulations while advocating for client needs, coordinating services, and maintaining accurate and timely documentation.
The ideal candidate is organized, responsive, culturally competent, and able to manage a dynamic caseload while meeting documentation, billing, and communication standards.
Key Responsibilities


1. Client Services & Case Management
  • Conduct intake interviews and eligibility reviews for prospective clients.
  • Complete comprehensive assessments, social histories, and required diagnostic documentation.
  • Initiate client contact within five (5) business days of assignment and complete an initial face-to-face visit within ten (10) business days.
  • Develop, implement, and regularly update individualized service plans in collaboration with clients and interdisciplinary teams (IDTs).
  • Serve as a client advocate, ensuring client rights, informed choice, cultural responsiveness, and ethical service delivery.
  • Assist clients in identifying, accessing, and coordinating medical, social, financial, educational, and waiver services.
  • Facilitate or participate in IDT meetings and ensure appropriate coverage if unable to attend.
  • Monitor service effectiveness and recommend adjustments as client needs evolve.
2. Documentation, Compliance & Communication
  • Maintain accurate, complete, and timely case notes documenting all client-related activities.
  • Obtain and renew Consent for Release of Information every six (6) months.
  • Provide required notices (e.g., Notice of Privacy Practices, county grievance forms) at intake and required intervals, ensuring proper documentation.
  • Maintain organized and audit-ready client files in accordance with MNCCS and county standards.
  • Review incoming documents within required timelines and complete all follow-up actions promptly.
  • Respond to phone messages within three (3) business days and maintain appropriate voicemail messaging.
  • Review and respond to emails daily, prioritizing urgent matters same day.
3. Billing & Productivity Expectations
  • Accurately track and record all billable and non-billable activities in compliance with waiver billing rules.
  • Meet organizational productivity standards, including maintaining at least 34 billable work hours per week.
  • Review client budgets monthly and notify the supervisor of concerns or discrepancies.
  • Submit required admission, discharge, and status-change documentation to supervisors and billing staff in a timely manner.
  • Maintain daily task trackers reflecting work activity and billing compliance.
4. Administrative & General Duties
  • Submit expense and mileage reimbursement requests accurately and within required timelines.
  • Attend required staff meetings and review meeting minutes if absent.
  • Maintain current auto insurance documentation as required by MNCCS.
  • Prepare and provide casebooks for audits when requested.
  • Perform other job-related duties as assigned by supervision or leadership.
Position Requirements & Work Conditions
  • Valid driver’s license and ability to meet MNCCS insurance requirements.
  • Reliable transportation for required job duties.
  • Daily local travel within assigned service areas.
  • Inability to maintain driving eligibility may result in reassignment if available.
General Qualifications

Required
  • Minimum two (2) years of full-time professional experience working with vulnerable populations.
  • Strong organizational, communication, and documentation skills.
  • Ability to manage deadlines, caseloads, and regulatory requirements.
Preferred
  • Multilingual abilities strongly preferred, including:
    • Spanish
    • Hmong
    • Burmese
    • Karen
Role-Specific Classification

Case Manager
  • Education: Bachelor’s degree in human services, social work, psychology, sociology, or related field.
  • Experience: Less than two (2) years of post-degree professional social services experience.
Senior Case Manager
  • Education: Bachelor’s degree in human services, social work, psychology, sociology, or related field.
  • Experience:
    • One (1) year of waiver case management experience OR
    • Three (3) years of full-time case management or comparable social services experience OR
    • Other qualifying credentials approved by MNCCS.
Equal Employment Opportunity
Minnesota Care Counseling Services is an equal opportunity employer. Employment decisions are based on qualifications, merit, and organizational needs. Reasonable accommodations are available upon request.