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Insurance Account Manager Jobs in Massachusetts (NOW HIRING)

CPS

Personal Lines Account Manager

Peabody, MA · On-site

$75K/yr

Personal Lines Account Manager Salary: Up to $75,000 (based on experience) Job Summary: We are ... In this role, you will manage an existing book of personal insurance business, build strong client ...

CPS

Personal Lines Account Manager

Saugus, MA · On-site

$75K/yr

Personal Lines Account Manager Salary: Up to $75,000 (based on experience) Job Summary: We are ... In this role, you will manage an existing book of personal insurance business, build strong client ...

SFB

Sr. Personal Insurance Account Manager

Danvers, MA · On-site

$47K - $64K/yr

... accounts and processes to maintain high standards of quality and accuracy. * Proactively identify and mitigate risks associated with clients' insurance programs, offering expert risk management ...

SFB

Sr. Personal Insurance Account Manager

Danvers, MA · On-site

$47K - $64K/yr

... accounts and processes to maintain high standards of quality and accuracy. * Proactively identify and mitigate risks associated with clients' insurance programs, offering expert risk management ...

Specialty Program Group

Account Manager

Lynnfield, MA · On-site

$95K - $110K/yr

We are not surplus lines brokers, but rather marine insurance specialists. Role Overview: We are seeking a detail-oriented and proactive Marine Account Manager to join our team. The ideal candidate ...

HUB International Limited

Account Manager

Lynnfield, MA · On-site

$95K - $110K/yr

We are not surplus lines brokers, but rather marine insurance specialists. Role Overview: We are seeking a detail-oriented and proactive Marine Account Manager to join our team. The ideal candidate ...

Specialty Program Group

Account Manager

Lynnfield, MA · On-site +1

$95K - $110K/yr

We are not surplus lines brokers, but rather marine insurance specialists. Role Overview: We are seeking a detail-oriented and proactive Marine Account Manager to join our team. The ideal candidate ...

HUB

Account Manager

Lynnfield, MA · On-site +1

$95K - $110K/yr

We are not surplus lines brokers, but rather marine insurance specialists. Role Overview: We are seeking a detail-oriented and proactive Marine Account Manager to join our team. The ideal candidate ...

Gaudette Insurance Agency,

Be Seen First

Personal Lines Account Manager

Southborough, MA · On-site

$45K - $65K/yr

Manage and maintain personal lines insurance accounts, ensuring client satisfaction and retention. * Conduct outside sales activities to generate new business opportunities and expand the client base.

Training provided

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All JobsInsurance Account JobsInsurance Account Manager JobsInsurance Account Manager Jobs in Massachusetts

Insurance Account Manager information

See Massachusetts salary details

$28.9K

$57.4K

$83.5K

How much do insurance account manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for insurance account manager in Massachusetts is $57,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $64,400.00 per year, depending on experience, location, and employer.

What is an insurance account manager?

The responsibilities of an insurance account manager revolve around the customer service aspect of insurance. You work with customers and clients to develop an ongoing relationship enabling future sales. You may also advise customers about policy changes and assist with claims. Your duties include answering customer inquiries about coverages and premiums. You also liaise with insurance providers and other members of the customer service team to make sure that your customers are getting adequate service and access to competitively priced insurance products.

What are the key skills and qualifications needed to thrive as an insurance account manager, and why are they important?

To thrive as an Insurance Account Manager, you need a solid understanding of insurance products, risk assessment, and customer relationship management, often supported by a relevant degree and state licensure. Familiarity with CRM software, policy management systems, and industry-specific tools like Applied Epic or Vertafore is typically required. Exceptional communication, negotiation, and organizational skills help build client trust and manage multiple accounts efficiently. These competencies are vital for delivering tailored insurance solutions, maintaining client satisfaction, and achieving sales targets in a competitive industry.

How does an insurance account manager typically collaborate with other departments to meet client needs?

Insurance Account Managers frequently work cross-functionally, coordinating with underwriting, claims, and customer service teams to ensure clients receive tailored coverage and smooth service. They act as the primary point of contact for clients, but rely on underwriters for policy approvals and claims adjusters for resolving issues. Strong communication and organizational skills are essential for managing client expectations and keeping all parties aligned. This collaborative approach helps to build client trust and ensures a high level of service.

What is the difference between Insurance Account Manager vs Insurance Underwriter?

AspectInsurance Account ManagerInsurance Underwriter
CredentialsLicenses, industry certifications (e.g., CPCU)Licenses, industry certifications (e.g., CPCU)
Work EnvironmentClient-facing, sales, customer serviceAnalytical, risk assessment, decision-making
Employer & Industry UsageInsurance agencies, brokerages, carriersInsurance companies, underwriting firms
Common Search & ComparisonYesYes

Insurance Account Managers focus on managing client relationships, sales, and policy servicing, while Insurance Underwriters evaluate risks and determine policy terms. Both roles require industry licenses and certifications, often work within insurance companies or agencies, and are frequently compared by job seekers in the insurance industry.

How much does an insurance account manager get paid?

Insurance account managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the employer. Salaries can increase with certifications, advanced skills, and years of experience in the field.

What does an insurance account manager do for an insurance company?

An insurance account manager oversees client accounts, manages policy renewals, and provides customer service to ensure client satisfaction. They coordinate with underwriters, handle claims, and may use CRM software to track client information. Strong communication and organizational skills are essential for success in this role.
More about Insurance Account Manager jobs

What are the most commonly searched types of Insurance Account jobs in Massachusetts?

The most popular types of Insurance Account jobs in Massachusetts are:

What are popular job titles related to Insurance Account Manager jobs in Massachusetts?

For Insurance Account Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Insurance Account Manager jobs in Massachusetts look for?

The top searched job categories for Insurance Account Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Insurance Account Manager jobs?

Cities in Massachusetts with the most Insurance Account Manager job openings:

Insurance Account Manager jobs near you
Infographic showing various Insurance Account Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,438 per year, or $27.6 per hour.

Commercial Lines/Business Insurance Account Manager

D Francis Murphy Insurance Agency, Inc.

Harvard, MA • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Description:

The Commercial Lines/Business Insurance Account Manager will be responsible for assisting customers in identifying their needs, determining the insurance options that provide the best value for their business and then growing and maintaining the relationship over time. This position requires proactive sales and service including cross-selling additional services to round out relationships. The schedule for this position is: M-TH 8am-4:30pm; F 8am-4pm. In-person or hybrid.


What You'll Be Doing


Key Responsibilities:

  • Informs and educates clients about policy coverage, changes, exclusions and insurance needs
  • Pre-qualifies and analyzes prospective business clients according to agency standards
  • Prepares, completes and submit applications to carriers; develop summaries, proposals and provide technical support in coordination with Producer(s); and responsible for follow-up with carriers and clients
  • Reviews policies and all documentation for accuracy and quality standards
  • Assists clients with coverage changes, certificate requests, binders and endorsements; uses each contact as an opportunity to review needs and cross-sell appropriate services
  • Responsible for existing client account review and renewal process including client contact, remarketing and proposals
  • Actively seeks referrals from current clients and utilizes internal database to generate new businesses
  • Cross-sells additional business services and refers clients to personal and financial services teams
  • Manages non-renewals and cancellation requests in order to retain business where appropriate
  • Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance


Requirements:

What We're Looking For


Skills & Qualifications:

  • Strong customer service focus with a highly professional attitude and approach to business
  • Full knowledge of business insurance markets and products including rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists
  • Excellent computer skills with knowledge of agency management software and insurance rating software; proficient in Microsoft Suite office software; working knowledge of Applied EPIC agency management system a plus
  • Must possess strong verbal and written communication and organizational skills
  • Must have the ability to handle multiple and changing priorities in a fast-paced team environment
  • In-depth knowledge of current computer system functions, input procedures, codes and how to perform technical tasks to expedite client service

Education & Experience:

  • 3+ years experience as Commercial Lines Account Manager
  • Property & Casualty (P&C) license required
  • High School diploma required
  • College degree desirable
  • Bilingual ability is considered a strong plus

What We Offer


Salary Range: The expected hiring range for this role is: $65k-$85k per year, depending on experience, qualifications, and relevant skills.


Benefits You'll Enjoy:

We believe in supporting our team both professionally and personally. Our comprehensive benefits package includes:

  • Medical, dental, vision
  • HRA plan pays significant portion of medical deductible
  • company paid life/STD/LTD
  • 401(k) with company match
  • Paid vacation, sick, floating holiday
  • Educational support for licensing and professional development
  • Early 4pm close on Fridays
  • Monthly office lunches
  • Access to additional voluntary benefits

Care to know what is important to us and drives our success? Check out our Join Our Team video on YouTube!

https://www.youtube.com/watch?v=3HXpLFJ6RTo