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CS&A Insurance

Insurance Account Manager

Franklin, TN

$55K - $85K/yr

The Insurance Account Manager is responsible for servicing and supporting client accounts, managing renewals, maintaining strong carrier relationships, and ensuring a high level of customer ...

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How much do insurance account jobs pay per year?

As of Jun 10, 2026, the average yearly pay for insurance account in the United States is $69,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $80,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Account Manager, and why are they important?

To thrive as an Insurance Account Manager, you need strong knowledge of insurance products, policy underwriting, and account management, often supported by a relevant degree or insurance certification. Familiarity with customer relationship management (CRM) software, quoting systems, and industry-specific platforms is typically required. Excellent communication, negotiation, and problem-solving skills help build client trust and resolve issues efficiently. These competencies are vital for retaining clients, expanding accounts, and ensuring compliance in a competitive insurance market.

What is the difference between Insurance Account and Insurance Agent?

AspectInsurance AccountInsurance Agent
CredentialsTypically requires licensing and sometimes certification depending on stateRequires licensing and certification to sell insurance products
Work EnvironmentOffice-based, handling client accounts and policy managementFieldwork and client meetings, selling policies
Employer & Industry UsageInsurance companies, brokerages, financial institutionsInsurance agencies, brokerages, independent agents
Primary RoleManaging existing client accounts, policy servicingSelling new insurance policies, acquiring clients

Insurance Account professionals focus on managing and servicing existing insurance policies within companies or brokerages, ensuring client satisfaction. Insurance Agents primarily sell insurance policies and acquire new clients. While both roles require licensing, their daily tasks and responsibilities differ significantly.

What are some common challenges faced by Insurance Account Managers and how can they be addressed?

Insurance Account Managers often juggle multiple clients with diverse needs, which can lead to conflicting priorities and tight deadlines. Building strong organizational skills and maintaining clear communication with both clients and internal teams can help manage these challenges effectively. Staying updated on industry regulations and product offerings is also crucial to provide accurate advice. Regularly collaborating with underwriters, claims specialists, and sales teams ensures smooth policy management and helps deliver exceptional client service.

What are Insurance Accounts?

Insurance accounts refer to the portfolios or records managed by insurance professionals that track the policies, premiums, claims, and client information for individuals or businesses. These accounts are essential for organizing customer data, ensuring coverage is up-to-date, processing renewals, and handling claims. Insurance account managers or representatives play a key role in maintaining client relationships and ensuring their insurance needs are met efficiently.
What cities are hiring for Insurance Account jobs? Cities with the most Insurance Account job openings:
What are the most commonly searched types of Insurance Account jobs? The most popular types of Insurance Account jobs are:
What states have the most Insurance Account jobs? States with the most job openings for Insurance Account jobs include:
Insurance Account jobs near you

Insurance Account Manager

CS&A Insurance

Franklin, TN

$55K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Position Overview

We are seeking a detail-oriented and client-focused Insurance Account Manager to join our team. The Insurance Account Manager is responsible for servicing and supporting client accounts, managing renewals, maintaining strong carrier relationships, and ensuring a high level of customer satisfaction.

This role is ideal for an experienced insurance professional who thrives in a service-driven environment and is committed to delivering accurate, timely, and proactive client support.

Key Responsibilities

Client Account Management

         Serve as the primary point of contact for assigned client accounts

  • Manage day-to-day service needs including policy changes, endorsements, certificates, and audits
  • Respond promptly and professionally to client inquiries and service requests
  • Conduct policy reviews to ensure appropriate coverage and alignment with client needs

Renewals & Retention

         Manage the renewal process from start to finish, including data collection, submissions, quote review, and renewal presentations

         Coordinate with producers and carriers to obtain competitive renewal options

  • Support agency retention efforts by providing consistent, high-quality service

Carrier & Underwriting Coordination

         Work closely with insurance carriers and underwriters to obtain quotes and negotiate pricing and coverage terms

         Prepare and submit accurate applications, and support documentation

  • Monitor underwriting requirements and carrier guidelines to ensure compliance

Compliance & Administrative Duties

         Maintain accurate and up-to-date client records in EPIC

         Ensure policies, endorsements, and documentation comply with state regulations and agency procedures

  • Assist with claim-related documentation and follow-up as needed
  • Maintain required licenses and complete continuing education as required

Collaboration & Support

         Work collaboratively with producers, account managers, and leadership

         Assist with onboarding new accounts and transitioning existing accounts

  • Identify opportunities for process improvement and operational efficiency

Qualifications

Experience

         Minimum of 5 years of experience in insurance account management, client services, or a related insurance role

         Experience servicing commercial and/or personal lines accounts

  • Ability to manage multiple accounts and deadlines with accuracy and attention to detail

Education

         Bachelor's degree preferred in Business Administration, Finance, Risk Management & Insurance, Marketing, or a related field

         Equivalent insurance industry experience may be considered in lieu of a degree

Licensing & Certifications

         Active state insurance license (Property & Casualty and/or Life & Health, as applicable)

         Professional designations such as CIC, CPCU, or CRM are a plus

Skills & Competencies

         Strong written and verbal communication skills

         High level of organization and attention to detail

  • Client-focused mindset with strong problem-solving abilities
  • Ability to explain insurance concepts clearly and professionally
  • Proficiency with Microsoft Office and insurance agency systems

Compensation & Benefits

         Starting salary of $55,000 and higher, based on experience and qualifications

         Performance-based increases and career advancement opportunities

  • Paid time off and paid holidays
  • Health, dental, vision, and retirement benefits (as applicable)
  • Continuing education and professional development support

Why Join Us?

         Competitive compensation with long-term growth potential

         Supportive, team-oriented work environment

  • Opportunity to work with established carriers and a diverse client base
  • Emphasis on service excellence and client retention
  • Stability and career growth within a respected insurance organization
Employment Type: FULL_TIME

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