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Insurance Account Manager Jobs in Massachusetts (NOW HIRING)

SFB

Personal Insurance Account Manager

Woburn, MA · On-site

$49K - $66K/yr

... Account Management: * Manage a diverse book of personal lines customers, providing tailored and initiative-taking service. * Respond to complex customer inquiries and issues regarding their insurance ...

SFB

Personal Insurance Account Manager

Woburn, MA · On-site

$48K - $65K/yr

... Account Management: * Manage a diverse book of personal lines customers, providing tailored and initiative-taking service. * Respond to complex customer inquiries and issues regarding their insurance ...

Make Your Move

Personal Insurance Account Manager

Plymouth, MA · On-site

$49K - $66K/yr

... Account Management: * Manage a diverse book of personal lines customers, providing tailored and initiative-taking service. * Respond to complex customer inquiries and issues regarding their insurance ...

Make Your Move

Personal Insurance Account Manager

Woburn, MA · On-site

$49K - $66K/yr

... Account Management: * Manage a diverse book of personal lines customers, providing tailored and initiative-taking service. * Respond to complex customer inquiries and issues regarding their insurance ...

SFB

Commercial Insurance Account Manager

Woburn, MA · On-site

... Account Management: * Manage a diverse book of Commercial Lines customers, providing tailored and proactive service. * Respond to complex customer inquiries and issues regarding their insurance ...

Make Your Move

Personal Insurance Account Manager

Norwood, MA · On-site

$50K - $68K/yr

... Account Management: * Manage a diverse book of personal lines customers, providing tailored and initiative-taking service. * Respond to complex customer inquiries and issues regarding their insurance ...

Make Your Move

Personal Insurance Account Manager

Danvers, MA · On-site

$47K - $64K/yr

... Account Management: * Manage a diverse book of personal lines customers, providing tailored and initiative-taking service. * Respond to complex customer inquiries and issues regarding their insurance ...

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All JobsInsurance Account JobsInsurance Account Manager JobsInsurance Account Manager Jobs in Massachusetts

Insurance Account Manager information

See Massachusetts salary details

$28.9K

$57.4K

$83.5K

How much do insurance account manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for insurance account manager in Massachusetts is $57,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $64,400.00 per year, depending on experience, location, and employer.

What is an insurance account manager?

The responsibilities of an insurance account manager revolve around the customer service aspect of insurance. You work with customers and clients to develop an ongoing relationship enabling future sales. You may also advise customers about policy changes and assist with claims. Your duties include answering customer inquiries about coverages and premiums. You also liaise with insurance providers and other members of the customer service team to make sure that your customers are getting adequate service and access to competitively priced insurance products.

What are the key skills and qualifications needed to thrive as an insurance account manager, and why are they important?

To thrive as an Insurance Account Manager, you need a solid understanding of insurance products, risk assessment, and customer relationship management, often supported by a relevant degree and state licensure. Familiarity with CRM software, policy management systems, and industry-specific tools like Applied Epic or Vertafore is typically required. Exceptional communication, negotiation, and organizational skills help build client trust and manage multiple accounts efficiently. These competencies are vital for delivering tailored insurance solutions, maintaining client satisfaction, and achieving sales targets in a competitive industry.

How does an insurance account manager typically collaborate with other departments to meet client needs?

Insurance Account Managers frequently work cross-functionally, coordinating with underwriting, claims, and customer service teams to ensure clients receive tailored coverage and smooth service. They act as the primary point of contact for clients, but rely on underwriters for policy approvals and claims adjusters for resolving issues. Strong communication and organizational skills are essential for managing client expectations and keeping all parties aligned. This collaborative approach helps to build client trust and ensures a high level of service.

What is the difference between Insurance Account Manager vs Insurance Underwriter?

AspectInsurance Account ManagerInsurance Underwriter
CredentialsLicenses, industry certifications (e.g., CPCU)Licenses, industry certifications (e.g., CPCU)
Work EnvironmentClient-facing, sales, customer serviceAnalytical, risk assessment, decision-making
Employer & Industry UsageInsurance agencies, brokerages, carriersInsurance companies, underwriting firms
Common Search & ComparisonYesYes

Insurance Account Managers focus on managing client relationships, sales, and policy servicing, while Insurance Underwriters evaluate risks and determine policy terms. Both roles require industry licenses and certifications, often work within insurance companies or agencies, and are frequently compared by job seekers in the insurance industry.

How much does an insurance account manager get paid?

Insurance account managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the employer. Salaries can increase with certifications, advanced skills, and years of experience in the field.

What does an insurance account manager do for an insurance company?

An insurance account manager oversees client accounts, manages policy renewals, and provides customer service to ensure client satisfaction. They coordinate with underwriters, handle claims, and may use CRM software to track client information. Strong communication and organizational skills are essential for success in this role.
More about Insurance Account Manager jobs

What are the most commonly searched types of Insurance Account jobs in Massachusetts?

The most popular types of Insurance Account jobs in Massachusetts are:

What are popular job titles related to Insurance Account Manager jobs in Massachusetts?

For Insurance Account Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Insurance Account Manager jobs in Massachusetts look for?

The top searched job categories for Insurance Account Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Insurance Account Manager jobs?

Cities in Massachusetts with the most Insurance Account Manager job openings:

Insurance Account Manager jobs near you
Infographic showing various Insurance Account Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,438 per year, or $27.6 per hour.

Personal Insurance Account Manager

SFB

Woburn, MA • On-site

$49K - $66K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Job description

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.
Why Join Us: At Salem Five Insurance, you will be part of a team that delivers more than just coverage, we provide peace of mind to the clients we serve. With experienced professionals across six Massachusetts offices and access to a broad network of trusted carrier partners, we work together to create tailored insurance solutions that reflect each client's unique goals and values. Whether supporting families, businesses, or individuals with complex needs, you will play a key role in delivering clarity, care, and professionalism every step of the way.
This position can be based in our Woburn, Danvers, Gloucester, Plymouth or Norwood office.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Account Management:
  • Manage a diverse book of personal lines customers, providing tailored and initiative-taking service.
  • Respond to complex customer inquiries and issues regarding their insurance policies, coverages, and claims with professionalism and accuracy.
  • Develop and maintain strong, long-term relationships with customers to ensure ongoing satisfaction and retention.
  • Works collaboratively with Personal Lines Producers.
  • Attends carrier and Leadership Meetings.
  • Maintain carrier knowledge pertaining to company policies, procedures relating to underwriting, rating, and billing. Maintain, review and communicate changes for the carrier assigned and highlight the changes during the monthly Personal Lines Meeting when needed.
Policy Processing and Administration:
  • Oversee the processing of new policies, renewals, endorsements, and cancellations for personal lines accounts, ensuring accuracy and timeliness.
  • Collaborate closely with underwriters and carriers to resolve any discrepancies or issues in policy servicing.
  • Ensure all policy documentation is comprehensive, accurate, and compliant with regulatory requirements.
  • Receive and process client requests via telephone, mail, or walk-in to include completing paperwork, entering, and updating account information on insureds' risk file, requesting endorsements, completing RMV paperwork, and confirming vehicles registered.
  • Follow expiration lists to assure policy renewal.
  • Provide Workflow Department with declaration if EPIC needs to be updated.
Customer Service and Support:
  • Serve as a trusted advisor to clients, helping them understand their insurance needs and guiding them through their options.
  • Address and resolve escalated client complaints or concerns efficiently, ensuring client satisfaction. Advise Personal Lines Leadership regarding key issues.
  • Acts as a liaison between clients and insurance carriers, facilitating effective communication and resolution of issues.
  • Maintain professional relationships with clients, agency personnel and company staff via prompt, courteous, knowledgeable, and accurate service.
  • Answer client inquiries as needed relating to their policies, such as account status, coverage, and premium information.
  • Apply knowledge of products and services to best meet client needs.
  • Maintain contact with clients so their renewal policies reflect current values and their coverage is broadened where applicable.
  • Send renewal letter with each policy advising recommendations including liability or deductible, etc.
  • Review client renewals for accuracy.
  • Prepare price quotes for new and existing clients as requested.
Sales and Business Development:
  • Identify and pursue opportunities for cross-selling and upselling additional personal lines products and services.
  • Support the acquisition of new business by participating in sales initiatives and providing expertise during the quoting and proposal process.
  • Engage in retention strategies to maintain and grow the existing customer base.
  • Understand and support the company's sales policies and procedures so as to provide proper and effective service for clients.
Data Management and Reporting:
  • Maintain accurate and up-to-date customer and policy information in the agency management system.
  • Generate and analyze reports on account performance, customer interactions, and sales activities.
  • Use data insights to drive decision-making and recommend improvements to account management practices.
Compliance and Best Practices:
  • Ensure all personal lines accounts are managed in accordance with company policies, procedures, and regulatory requirements.
  • Participate in ongoing training and development to stay current with industry trends and best practices.
  • Contribute to the development and implementation of process improvements to enhance team efficiency and service quality.
  • Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position.
Collaboration and Team Support:
  • Work closely with other Account Managers, Sales Producers, and team members to share knowledge and support overall team goals.
  • Participate in team meetings and contribute to a collaborative and positive work environment.
  • Provide mentorship and guidance to Junior Account Managers as needed.
  • Assist in on-going training of newer personnel.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) and two to three years related experience and/or training; or equivalent combination of education and experience. Minimum of 3 years Personal Lines experience required. Excellent proficiency in Microsoft Office Suite. Proficient in Atlas, Singlepoint and MSBs. Experience with Epic System a plus.
CERTIFICATES, LICENSES, REGISTRATIONS
Property & Casualty Insurance License required.
Benefits/Incentives:
We offer a comprehensive benefits package designed to support your well-being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.
Salary Range: $60,000 - $80,000
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.
PHYSICAL DEMANDS
The physical demands described here are representative of those, which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; sit; climb; or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.
Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.
No unsolicited resumes accepted from agencies.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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