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Insurance Account Manager Jobs in Franklin, MA (NOW HIRING)

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Personal Insurance Account Manager

Norwood, MA · On-site

$50K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... Account Management: * Manage a diverse book of personal lines customers, providing tailored and initiative-taking service. * Respond to complex customer inquiries and issues regarding their insurance ...

Make Your Move

Sr. Personal Insurance Account Manager

Norwood, MA · On-site

$50K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... accounts and processes to maintain high standards of quality and accuracy. * Proactively identify and mitigate risks associated with clients' insurance programs, offering expert risk management ...

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All JobsInsurance Account JobsInsurance Account Manager JobsInsurance Account Manager Jobs in Franklin, MA

Insurance Account Manager information

See Franklin, MA salary details

$26.8K

$53.2K

$77.3K

How much do insurance account manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for insurance account manager in Franklin, MA is $53,160.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $59,600.00 per year, depending on experience, location, and employer.

What is an insurance account manager?

The responsibilities of an insurance account manager revolve around the customer service aspect of insurance. You work with customers and clients to develop an ongoing relationship enabling future sales. You may also advise customers about policy changes and assist with claims. Your duties include answering customer inquiries about coverages and premiums. You also liaise with insurance providers and other members of the customer service team to make sure that your customers are getting adequate service and access to competitively priced insurance products.

What are the key skills and qualifications needed to thrive as an insurance account manager, and why are they important?

To thrive as an Insurance Account Manager, you need a solid understanding of insurance products, risk assessment, and customer relationship management, often supported by a relevant degree and state licensure. Familiarity with CRM software, policy management systems, and industry-specific tools like Applied Epic or Vertafore is typically required. Exceptional communication, negotiation, and organizational skills help build client trust and manage multiple accounts efficiently. These competencies are vital for delivering tailored insurance solutions, maintaining client satisfaction, and achieving sales targets in a competitive industry.

How does an insurance account manager typically collaborate with other departments to meet client needs?

Insurance Account Managers frequently work cross-functionally, coordinating with underwriting, claims, and customer service teams to ensure clients receive tailored coverage and smooth service. They act as the primary point of contact for clients, but rely on underwriters for policy approvals and claims adjusters for resolving issues. Strong communication and organizational skills are essential for managing client expectations and keeping all parties aligned. This collaborative approach helps to build client trust and ensures a high level of service.

What is the difference between Insurance Account Manager vs Insurance Underwriter?

AspectInsurance Account ManagerInsurance Underwriter
CredentialsLicenses, industry certifications (e.g., CPCU)Licenses, industry certifications (e.g., CPCU)
Work EnvironmentClient-facing, sales, customer serviceAnalytical, risk assessment, decision-making
Employer & Industry UsageInsurance agencies, brokerages, carriersInsurance companies, underwriting firms
Common Search & ComparisonYesYes

Insurance Account Managers focus on managing client relationships, sales, and policy servicing, while Insurance Underwriters evaluate risks and determine policy terms. Both roles require industry licenses and certifications, often work within insurance companies or agencies, and are frequently compared by job seekers in the insurance industry.

How much does an insurance account manager get paid?

Insurance account managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the employer. Salaries can increase with certifications, advanced skills, and years of experience in the field.

What does an insurance account manager do for an insurance company?

An insurance account manager oversees client accounts, manages policy renewals, and provides customer service to ensure client satisfaction. They coordinate with underwriters, handle claims, and may use CRM software to track client information. Strong communication and organizational skills are essential for success in this role.
More about Insurance Account Manager jobs

What cities near Franklin, MA are hiring for Insurance Account Manager jobs?

Cities near Franklin, MA with the most Insurance Account Manager job openings:

Insurance Account Manager jobs near you
Infographic showing various Insurance Account Manager job openings in Franklin, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 81% In-person, 3% Hybrid, and 16% Remote job distribution, with an average salary of $53,160 per year, or $25.6 per hour.

Insurance Account Manager

Taylor Ins. Agency, LLC dba Easton Ins. Agency

South Easton, MA • On-site

$25 - $30/hr

Full-time

PTO

Re-posted 10 days ago

Job description

Join a team that cares about our customers and you! Taylor Ins. Agency, LLC dba Easton Ins. Agency in Easton, Massachusetts, is looking for an experienced and committed individual to join our team as a Full or Part -Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.


Benefits

Hourly Base Salary Based on Experience

Flexible Schedule

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule


Responsibilities
  • Manage and service a book of personal lines clients, including quoting, policy changes, and renewals
  • Provide support on commercial lines accounts as needed
  • Communicate with clients and carriers to ensure timely and accurate service
  • Help identify coverage gaps and recommend appropriate solutions
  • Stay current on industry trends, products, and underwriting guidelines

Requirements
  • Active Property & Casualty Insurance License or a strong intent to obtain one
  • Minimum 2 years of experience in personal lines insurance
  • Familiarity with commercial lines products and processes
  • Strong communication and client service skills
  • Ability to work independently and manage time effectively
  • Experience using an agency management system is preferred