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Infrastructure Support Technician Jobs (NOW HIRING)

MetroSys

Onsite IT Support Technician

Morristown, NJ · On-site

$25 - $35/hr

Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...

MetroSys

Onsite IT Support Technician

Overland Park, KS · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...

mcw

IT Support Tech, Senior

Bakersfield, CA

$22.25 - $30.50/hr

The IT Support Technician provides comprehensive technical support across the organization ... infrastructure reliability, and documentation that empowers end users and junior technicians. What ...

MetroSys

Onsite IT Support Technician

Washington, DC · On-site

$25 - $35/hr

Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...

MetroSys

Onsite IT Support Technician

Overland Park, KS · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...

MetroSys

Onsite IT Support Technician

Washington, DC · On-site

Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...

MetroSys

Onsite IT Support Technician

Irvine, CA · On-site

$30 - $40/hr

Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Sr. Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee ... infrastructure support. An emphasis on courtesy and customer interaction is required. Key Job ...

Summit

Technical Support Technician II

$38K - $48K/yr

As a Technical Support Technician, you'll provide frontline technical support across customer ... This role serves as the first line of infrastructure support within the Technical Support ...

mcw

IT Support Tech

Milwaukee, WI

$21.25 - $29/hr

... infrastructure reliability, and documentation that empowers end users and junior technicians. What ... Deliver Tier 1-2 support for internal users across multiple sites. * Resolve a broad range of ...

mcw

IT Support Tech

Tucson, AZ

$20.25 - $28/hr

... infrastructure reliability, and documentation that empowers end users and junior technicians. What ... Deliver Tier 1-2 support for internal users across multiple sites. * Resolve a broad range of ...

mcw

IT Support Tech

Tucson, AZ · On-site

$20.25 - $28/hr

... infrastructure reliability, and documentation that empowers end users and junior technicians. What ... Deliver Tier 1-2 support for internal users across multiple sites. * Resolve a broad range of ...

mcw

IT Support Tech

Colorado Springs, CO · On-site

$21.25 - $29/hr

... infrastructure reliability, and documentation that empowers end users and junior technicians. What ... Deliver Tier 1-2 support for internal users across multiple sites. * Resolve a broad range of ...

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Infrastructure Support Technician information

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$15

$28

$52

How much do infrastructure support technician jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for infrastructure support technician in the United States is $28.01, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $30.29 per hour, depending on experience, location, and employer.

What is an infrastructure support technician?

An Infrastructure Support Technician is an IT professional responsible for maintaining, troubleshooting, and supporting an organization's computer systems, networks, and related infrastructure. They ensure that servers, networks, and hardware are running smoothly, performing routine maintenance and resolving technical issues as they arise. Their work is crucial for minimizing downtime and keeping business operations running efficiently. They often collaborate with other IT staff and may assist with installing new systems, monitoring network performance, and providing user support.

What are the key skills and qualifications needed to thrive as an infrastructure support technician?

To thrive as an Infrastructure Support Technician, you need a solid understanding of computer networks, hardware troubleshooting, and operating systems, often validated by a relevant associate's degree or certifications like CompTIA A+ or Network+. Familiarity with ticketing systems, remote management tools, and monitoring software is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These skills ensure swift issue resolution, minimize downtime, and maintain reliable IT infrastructure for organizational productivity.

What are some common challenges infrastructure support technicians face when supporting large-scale systems?

Infrastructure Support Technicians working with large-scale systems often encounter challenges such as managing high volumes of support requests, troubleshooting complex network or server issues, and ensuring minimal downtime during maintenance or upgrades. They need to prioritize tasks efficiently and communicate effectively with end-users and other IT teams to resolve incidents promptly. Staying updated on evolving technologies and maintaining thorough documentation are also essential for overcoming these challenges and ensuring reliable infrastructure performance.

What is the difference between Infrastructure Support Technician vs Network Support Technician?

AspectInfrastructure Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Network+; Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentData centers, server rooms, enterprise IT environmentsNetwork operations centers, client sites, enterprise networks
Job FocusMaintaining servers, hardware, and infrastructure componentsConfiguring, troubleshooting, and supporting network devices and connections

The Infrastructure Support Technician primarily manages hardware, servers, and overall IT infrastructure, ensuring systems run smoothly. In contrast, the Network Support Technician focuses on network-specific issues, such as configuring routers, switches, and resolving connectivity problems. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ in scope and focus.

What does an infrastructure support technician do?

An infrastructure support technician maintains and troubleshoots an organization’s IT infrastructure, including servers, networks, and hardware. They install, configure, and monitor systems, resolve technical issues, and ensure network security and performance, often using tools like remote management software and following industry best practices.
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What cities are hiring for Infrastructure Support Technician jobs?

Cities with the most Infrastructure Support Technician job openings:

What job categories do people searching Infrastructure Support Technician jobs look for?

The top searched job categories for Infrastructure Support Technician jobs are:

Infrastructure Support Technician jobs near you
Infographic showing various Infrastructure Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,269 per year, or $28 per hour.

Onsite IT Support Technician

MetroSys

Morristown, NJ • On-site

$25 - $35/hr

Contractor

Re-posted 4 days ago

Job description

Position Overview
MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise environment. This role serves as the primary onsite IT resource, supporting desktop systems, office technology, networking equipment, asset lifecycle management, and local infrastructure projects while partnering closely with remote engineering teams.
The ideal candidate enjoys working directly with users, has strong troubleshooting skills, and is comfortable supporting a wide variety of endpoint devices, office technologies, and basic network infrastructure.
Key Responsibilities
End User Support
  • Provide onsite technical support for Windows, macOS, Linux, mobile devices, printers, and peripherals.
  • Troubleshoot hardware, software, operating system, Microsoft 365, and network connectivity issues.
  • Provision and deprovision laptops, desktops, mobile devices, and user accounts.
  • Replace failed equipment with loaner devices following established procedures.
  • Escalate complex technical issues to Level 2 engineering teams while coordinating onsite troubleshooting activities.
  • Deliver exceptional customer service and technical guidance to end users.
Office Infrastructure Support
  • Support office networking infrastructure including switches, routers, wireless access points, printers, conference room technology, digital signage, and collaboration equipment.
  • Perform basic installation, configuration, testing, and troubleshooting of network-connected devices.
  • Support Wi-Fi, LAN connectivity, voice services, audiovisual systems, and workplace technology.
  • Coordinate with vendors and third-party service providers during repairs, maintenance, and equipment installations.
  • Provide onsite assistance during scheduled maintenance windows and infrastructure projects.
Asset & Device Lifecycle Management
  • Receive, inventory, image, configure, deploy, and retire end-user devices.
  • Maintain accurate hardware asset records and inventory.
  • Coordinate warranty repairs, equipment replacements, and device refresh activities.
  • Perform hardware audits and ensure compliance with asset management policies.
  • Securely wipe and dispose of retired equipment following corporate security standards.
Project & Operational Support
  • Support office moves, hardware refreshes, workstation deployments, and other IT projects.
  • Assist with conference room setups, business events, and technology rollouts.
  • Maintain accurate documentation, service tickets, and inventory records.
  • Support internal audits and compliance initiatives as required.
Required Qualifications
  • 2-5 years of experience in Desktop Support, Field Services, or End User Computing.
  • Experience supporting Windows, macOS, Linux, Microsoft 365, printers, mobile devices, and endpoint hardware.
  • Basic understanding of networking, Wi-Fi, switches, routers, and office infrastructure.
  • Experience imaging, deploying, and supporting enterprise endpoint devices.
  • Strong customer service, troubleshooting, and communication skills.
  • Ability to lift and install computer equipment and travel between local office locations when required.
Preferred Qualifications
  • CompTIA A+, Network+, or equivalent certifications.
  • Experience with Microsoft Intune, Jamf, SCCM, or other endpoint management platforms.
  • Familiarity with Cisco, Aruba, Meraki, or similar networking technologies.
  • Experience using ServiceNow, Jira, or other IT Service Management platforms.

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