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Infrastructure Support Technician Jobs (NOW HIRING)

Lightedge

Support Technician

Des Moines, IA

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

Lightedge

Support Technician

Chaska, MN · On-site

$25 - $29/hr

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

Lightedge

Support Technician

Austin, TX

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

Lightedge

Support Technician

Des Moines, IA

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

Lightedge

Support Technician

Chaska, MN · On-site

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

Lightedge

Support Technician

Chaska, MN

$25 - $29/hr

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

Lightedge

Support Technician

Austin, TX · On-site

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

Tecology

Be Seen First

Support Technician

Vancouver, WA · On-site

$22.10 - $31.83/hr

SUPPORT TECHNICIAN Description The Support Technician role requires a multi-talented individual who ... and infrastructure platforms. · Proficiency in maintaining and supporting hardware/software ...

Image Engineering

IT Support Technician

Curtis Bay, MD · On-site

$21.25 - $29/hr

IT Support Technician Image Engineering was founded as a company that pushes boundaries, develops ... Serve as smart-hands support for network and server infrastructure * Support ad-hoc IT projects ...

Black Bear Technology Solutions

Network Support Technician - Intermediate installs, maintains, and troubleshoots network and ... They ensure optimal performance of cabling infrastructure, support network connectivity, and handle ...

AA2IT

Desktop Support Technician

Lincoln, NE · On-site

$20 - $22/hr

Desktop Support Technician Location: 621 Rose Street, Lincoln - M-F 8AM to 5PM Pay Rate: $20-22 ... Desktop and/or Infrastructure support Experience * Account Specific Training or Certification

Insight Global

Infrastructure Technician

Chicago, IL · On-site

$40 - $45/hr

One of Insight Global's clients is seeking an Infrastructure Technician III (Lead) to support and lead on-site structured cabling and infrastructure projects. This role requires a hands-on technical ...

Samprasoft

Support Technician

Sacramento, CA · On-site

Support Technician Our client is looking for a Support Technician for a year+ long contract in ... The primary focus will be to help deploy and install IT client devices for IT Infrastructure ...

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Infrastructure Support Technician information

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$15

$28

$52

How much do infrastructure support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for infrastructure support technician in the United States is $28.01, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $30.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Infrastructure Support Technician, and why are they important?

To thrive as an Infrastructure Support Technician, you need a solid understanding of computer networks, hardware troubleshooting, and operating systems, often validated by a relevant associate's degree or certifications like CompTIA A+ or Network+. Familiarity with ticketing systems, remote management tools, and monitoring software is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These skills ensure swift issue resolution, minimize downtime, and maintain reliable IT infrastructure for organizational productivity.

What are some common challenges Infrastructure Support Technicians face when supporting large-scale systems?

Infrastructure Support Technicians working with large-scale systems often encounter challenges such as managing high volumes of support requests, troubleshooting complex network or server issues, and ensuring minimal downtime during maintenance or upgrades. They need to prioritize tasks efficiently and communicate effectively with end-users and other IT teams to resolve incidents promptly. Staying updated on evolving technologies and maintaining thorough documentation are also essential for overcoming these challenges and ensuring reliable infrastructure performance.

What is an Infrastructure Support Technician?

An Infrastructure Support Technician is an IT professional responsible for maintaining, troubleshooting, and supporting an organization's computer systems, networks, and related infrastructure. They ensure that servers, networks, and hardware are running smoothly, performing routine maintenance and resolving technical issues as they arise. Their work is crucial for minimizing downtime and keeping business operations running efficiently. They often collaborate with other IT staff and may assist with installing new systems, monitoring network performance, and providing user support.

What is the difference between Infrastructure Support Technician vs Network Support Technician?

AspectInfrastructure Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Network+; Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentData centers, server rooms, enterprise IT environmentsNetwork operations centers, client sites, enterprise networks
Job FocusMaintaining servers, hardware, and infrastructure componentsConfiguring, troubleshooting, and supporting network devices and connections

The Infrastructure Support Technician primarily manages hardware, servers, and overall IT infrastructure, ensuring systems run smoothly. In contrast, the Network Support Technician focuses on network-specific issues, such as configuring routers, switches, and resolving connectivity problems. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ in scope and focus.

More about Infrastructure Support Technician jobs
What cities are hiring for Infrastructure Support Technician jobs? Cities with the most Infrastructure Support Technician job openings:
What job categories do people searching Infrastructure Support Technician jobs look for? The top searched job categories for Infrastructure Support Technician jobs are:
Infrastructure Support Technician jobs near you
Infographic showing various Infrastructure Support Technician job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 1% As Needed, 21% Full Time, 75% Part Time, and 1% Contract. Highlights an 56% Physical, 8% Hybrid, and 36% Remote job distribution, with an average salary of $58,269 per year, or $28 per hour.
Support Technician

Support Technician

Lightedge

Des Moines, IA

Other

Posted 8 days ago

Job description

 The Support Technician is responsible for the initial administration and troubleshooting for inbound customer requests and issues for Lightedge managed services and internal IT infrastructure supporting those services. This is a cross functional role across multiple infrastructure platforms for virtualization, backup and recovery, network and firewall, and storage. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.
 
If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! 
Responsibilities
  • Follow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA)
  • Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests
  • Install hardware upgrades and parts replacements into existing equipment
  • Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies
  • Perform Network, Operating System, SAN Storage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedge managed customers and internal systems
  • Create and update internal documentation of procedures, solutions to common problems, and customer-facing support materials
  • Maintain Data Center facility access for Lightedge employees and customers following the defined processes
  • Accurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs
  • Escalate to other teams per procedure following and maintaining SLAs
  • Partner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs
  • Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers. Continue as a lifelong learner through multiple training opportunities
  • Provide after-hours support as part of an operations on-call rotation to maintain high availability of services
Requirements
  • 3-5 years of experience in a technical support role with a focus on system administration or networking
  • Intermediate knowledge supporting and administering in some of these areas:
  • IBM i, Windows, Unix, and/or Linux server Operating Systems
  • IBM operations for scheduled jobs and tasks
  • Virtualization technologies (VMware, Nutanix AHV, or HyperV)
  • Server hardware (Dell, HPE, Lenovo, etc)
  • LAN/WAN Networks (Cisco, Juniper, Arista, etc)
  • Firewalls (Palo Alto, Fortigate, Cisco ASA, etc)
  • Web services (Apache, IIS, etc)
  • Databases (MySQL, MS SQL, Mongo, etc)
  • IPSEC and SSL VPN
  • Load Balancers (F5, NSX, etc)
  • Excellent written and verbal communication skills
  • Problem solving skills and the ability to prioritize
  • Customer service
  • Possess the ability to comprehend and execute documented escalation procedures under pressure
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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