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Infrastructure Support Technician Jobs (NOW HIRING)

cyberThink, Inc.

IT Support Associate

Pittsburgh, PA · On-site

$20 - $27.50/hr

The Associate, IT Support Technician, works on the Infrastructure Operations Team within IT Infrastructure. This position is primarily a hands-on role that will install, troubleshoot, and repair ...

cyberThink, Inc.

IT Support/Help Desk Support

Pittsburgh, PA · On-site

$20 - $27.50/hr

The Associate, IT Support Technician, works on the Infrastructure Operations Team within IT Infrastructure. This position is primarily a hands-on role that will install, troubleshoot, and repair ...

National Beef

Onsite IT Support Technician

North Baltimore, OH · On-site

$20.75 - $28.50/hr

Onsite IT Support Technician Job Locations US-OH-North Baltimore Position Type Salaried Full Time ... Network & Infrastructure Support * Provide on-site support for network switches, wireless access ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

Monitor system health, security alerts, and infrastructure performance. * Help with incident response efforts for critical outages, cybersecurity threats, and operational disruptions. * Support ...

Chedraui USA

IT WHSE Support Technician

Commerce, CA · On-site

$26 - $28/hr

SUMMARY The IT Warehouse Support Technician provideshands-on technical support for warehouse management systems, mobile devices,automated equipment, and IT infrastructure within grocery distribution ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

Monitor system health, security alerts, and infrastructure performance. * Help with incident response efforts for critical outages, cybersecurity threats, and operational disruptions. * Support ...

National Beef

Onsite IT Support Technician

North Baltimore, OH · On-site

$20.75 - $28.50/hr

On-site IT Support Technician responsibilities include but are not limited to: Handson on-site IT ... Network & Infrastructure Support * Provide on-site support for network switches, wireless access ...

Tecology

Be Seen First

Support Technician

Vancouver, WA · On-site

$22.10 - $31.83/hr

SUPPORT TECHNICIAN Description The Support Technician role requires a multi-talented individual who ... and infrastructure platforms. · Proficiency in maintaining and supporting hardware/software ...

Axiom Healthcare Services

IT Support Technician

Olathe, KS · On-site

$20.75 - $28.50/hr

As an IT Support Technician, you will be responsible for maintaining IT infrastructure, supporting end-users, and ensuring the security and scalability of enterprise solutions. Your expertise will ...

Axiom Healthcare Services

IT Support Technician

Olathe, KS

$20.75 - $28.50/hr

As an IT Support Technician, you will be responsible for maintaining IT infrastructure, supporting end-users, and ensuring the security and scalability of enterprise solutions. Your expertise will ...

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Infrastructure Support Technician information

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$15

$28

$52

How much do infrastructure support technician jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for infrastructure support technician in the United States is $28.01, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $30.29 per hour, depending on experience, location, and employer.

What is an infrastructure support technician?

An Infrastructure Support Technician is an IT professional responsible for maintaining, troubleshooting, and supporting an organization's computer systems, networks, and related infrastructure. They ensure that servers, networks, and hardware are running smoothly, performing routine maintenance and resolving technical issues as they arise. Their work is crucial for minimizing downtime and keeping business operations running efficiently. They often collaborate with other IT staff and may assist with installing new systems, monitoring network performance, and providing user support.

What are the key skills and qualifications needed to thrive as an infrastructure support technician?

To thrive as an Infrastructure Support Technician, you need a solid understanding of computer networks, hardware troubleshooting, and operating systems, often validated by a relevant associate's degree or certifications like CompTIA A+ or Network+. Familiarity with ticketing systems, remote management tools, and monitoring software is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These skills ensure swift issue resolution, minimize downtime, and maintain reliable IT infrastructure for organizational productivity.

What are some common challenges infrastructure support technicians face when supporting large-scale systems?

Infrastructure Support Technicians working with large-scale systems often encounter challenges such as managing high volumes of support requests, troubleshooting complex network or server issues, and ensuring minimal downtime during maintenance or upgrades. They need to prioritize tasks efficiently and communicate effectively with end-users and other IT teams to resolve incidents promptly. Staying updated on evolving technologies and maintaining thorough documentation are also essential for overcoming these challenges and ensuring reliable infrastructure performance.

What is the difference between Infrastructure Support Technician vs Network Support Technician?

AspectInfrastructure Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Network+; Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentData centers, server rooms, enterprise IT environmentsNetwork operations centers, client sites, enterprise networks
Job FocusMaintaining servers, hardware, and infrastructure componentsConfiguring, troubleshooting, and supporting network devices and connections

The Infrastructure Support Technician primarily manages hardware, servers, and overall IT infrastructure, ensuring systems run smoothly. In contrast, the Network Support Technician focuses on network-specific issues, such as configuring routers, switches, and resolving connectivity problems. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ in scope and focus.

What does an infrastructure support technician do?

An infrastructure support technician maintains and troubleshoots an organization’s IT infrastructure, including servers, networks, and hardware. They install, configure, and monitor systems, resolve technical issues, and ensure network security and performance, often using tools like remote management software and following industry best practices.
More about Infrastructure Support Technician jobs

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What job categories do people searching Infrastructure Support Technician jobs look for?

The top searched job categories for Infrastructure Support Technician jobs are:

Infrastructure Support Technician jobs near you
Infographic showing various Infrastructure Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,269 per year, or $28 per hour.

IT Support Associate

cyberThink, Inc.

Pittsburgh, PA • On-site

$20 - $27.50/hr

Other

Posted 5 days ago

Job description

Description:

Duties:

The Associate, IT Support Technician, works on the Infrastructure Operations Team within IT Infrastructure. This position is primarily a hands-on role that will install, troubleshoot, and repair computer systems, hardware, off-the-shelf (OTS) software, and computer peripherals. This person s primary responsibilities include On-Boarding, Off-Boarding, resolving internal user problems, and ensuring the correct operation of personal computers. This person will maintain proper documentation of all equipment and procedures and log all work within the company s incident and problem management system. This position must work closely with business users, Application Development personnel, and peers in IT Infrastructure to support Client business operations.

What You Will do:

  • Perform desktop support, i.e., hardware, software, network, printers, scanners, and audio-visual (A/V) equipment, for all internal users, both on-site and remote.
  • Perform On-Boarding & Off-Boarding of all personnel concerning deploying & recovering laptops and supporting IT peripheral equipment.
  • Image, configure, and deploy Windows 10 workstations.
  • Troubleshoot Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software as needed.
  • Proactively troubleshoot production issues as needed and identify and capture root causes, action items, and lessons learned after all incidents and infrastructure events.
  • Enforce company security procedures and policies by ensuring all workstations meet security guidelines.
  • Work to meet all Service Level Agreements (SLAs) for production systems.
  • Assist the extended IT Infrastructure Team as needed.

Skills:

What We Need From You:

  • Associate 0 to 2 years supporting IT Infrastructure functions
  • Windows 10 workstations, printers, and basic networking.
  • Healthcare IT Infrastructure and HIPAA compliance experience a plus.
  • Solid understanding of desktop systems and OTS applications.
  • Excellent hardware skills with an understanding of Dell & Lenovo laptops, peripheral equipment, printers, basic networking, and other competencies to resolve issues promptly.
  • Support of Apple Macs and mobile devices in a corporate environment is a plus.
  • Excellent customer service skills.
  • Ability to troubleshoot and fix Tier 1 & 2 IT-related issues.
  • Excellent knowledge of Windows 10, Active Directory, Group Policy, DNS, and DHCP.
  • Good knowledge of cloud-based infrastructure support tools and technology.
  • Strong written & verbal communication; attention to detail; strong organization skills; ability to manage multiple priorities well; calm under pressure; ability to provide support outside of regular business hours as needed.

Education:

  • Bachelor s degree or higher in Computer Science or Engineering. MCSA, A+, Net+ certifications preferred.

Languages:

English

Read

Write

Speak

Certifications & Licenses:

A+

MCSA

Net+

Skills:

Required

IT INFRASTRUCTURE SUPPORT

WINDOWS 10

PRINTERS

BASIC NETWORKING

DESKTOP SYSTEMS

Additional

ORGANIZATION

MULTI-TASKING

HIPAA COMPLIANCE

SUPPORT OF APPLE MACS

OFF-THE-SHELF APPLICATIONS

HARDWARE TROUBLESHOOTING

DELL LAPTOPS

LENOVO LAPTOPS

PERIPHERAL EQUIPMENT

ACTIVE DIRECTORY

GROUP POLICY

DNS

DHCP

CLOUD-BASED INFRASTRUCTURE SUPPORT TOOLS

CUSTOMER SERVICE

TROUBLESHOOTING

TIER 1 IT ISSUE RESOLUTION

TIER 2 IT ISSUE RESOLUTION

WRITTEN COMMUNICATION

VERBAL COMMUNICATION

ATTENTION TO DETAIL

CALM UNDER PRESSURE

HEALTHCARE IT INFRASTRUCTURE

SUPPORT OF MOBILE DEVICES IN A CORPORATE ENVIRONMENT

Minimum Degree Required:

Bachelor's Degree

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