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Infrastructure Support Technician Jobs (NOW HIRING)

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

Monitor system health, security alerts, and infrastructure performance. * Help with incident response efforts for critical outages, cybersecurity threats, and operational disruptions. * Support ...

Tecology

Be Seen First

Support Technician

Vancouver, WA · On-site

$22.10 - $31.83/hr

SUPPORT TECHNICIAN Description The Support Technician role requires a multi-talented individual who ... and infrastructure platforms. · Proficiency in maintaining and supporting hardware/software ...

Tecology, Inc.

Support Technician

Vancouver, WA · On-site

The Support Technician role requires a multi-talented individual who will work to resolve basic to ... and infrastructure platforms. · Proficiency in maintaining and supporting hardware/software ...

New Cibo Vita LLC

IT Support Specialist

Totowa, NJ · On-site

... , user onboarding, equipment management, and day-to-day technology operations. The IT Support Technician works closely with the Senior IT Technician to resolve more complex issues and support IT ...

MetroSys

NC · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...

mcw

IT Support Tech, Senior

Minneapolis, MN · On-site

$22.50 - $30.75/hr

The IT Support Technician provides comprehensive technical support across the organization ... infrastructure reliability, and documentation that empowers end users and junior technicians. What ...

MetroSys

Onsite IT Support Technician

Irvine, CA · On-site

$30 - $40/hr

Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...

MetroSys

Onsite IT Support Technician

New York, NY · On-site

$35 - $45/hr

Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...

mcw

IT Support Tech, Senior

Minneapolis, MN

$22.50 - $30.75/hr

The IT Support Technician provides comprehensive technical support across the organization ... infrastructure reliability, and documentation that empowers end users and junior technicians. What ...

mcw

IT Support Tech, Senior

Modesto, CA · On-site

$22.75 - $31/hr

The IT Support Technician provides comprehensive technical support across the organization ... infrastructure reliability, and documentation that empowers end users and junior technicians. What ...

MetroSys

Onsite IT Support Technician

New York, NY · On-site

$35 - $45/hr

Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...

MetroSys

Onsite IT Support Technician

Morristown, NJ · On-site

Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise ...

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Infrastructure Support Technician information

See salary details

$15

$28

$52

How much do infrastructure support technician jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for infrastructure support technician in the United States is $28.01, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $30.29 per hour, depending on experience, location, and employer.

What is an infrastructure support technician?

An Infrastructure Support Technician is an IT professional responsible for maintaining, troubleshooting, and supporting an organization's computer systems, networks, and related infrastructure. They ensure that servers, networks, and hardware are running smoothly, performing routine maintenance and resolving technical issues as they arise. Their work is crucial for minimizing downtime and keeping business operations running efficiently. They often collaborate with other IT staff and may assist with installing new systems, monitoring network performance, and providing user support.

What are the key skills and qualifications needed to thrive as an infrastructure support technician?

To thrive as an Infrastructure Support Technician, you need a solid understanding of computer networks, hardware troubleshooting, and operating systems, often validated by a relevant associate's degree or certifications like CompTIA A+ or Network+. Familiarity with ticketing systems, remote management tools, and monitoring software is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These skills ensure swift issue resolution, minimize downtime, and maintain reliable IT infrastructure for organizational productivity.

What are some common challenges infrastructure support technicians face when supporting large-scale systems?

Infrastructure Support Technicians working with large-scale systems often encounter challenges such as managing high volumes of support requests, troubleshooting complex network or server issues, and ensuring minimal downtime during maintenance or upgrades. They need to prioritize tasks efficiently and communicate effectively with end-users and other IT teams to resolve incidents promptly. Staying updated on evolving technologies and maintaining thorough documentation are also essential for overcoming these challenges and ensuring reliable infrastructure performance.

What is the difference between Infrastructure Support Technician vs Network Support Technician?

AspectInfrastructure Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Network+; Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentData centers, server rooms, enterprise IT environmentsNetwork operations centers, client sites, enterprise networks
Job FocusMaintaining servers, hardware, and infrastructure componentsConfiguring, troubleshooting, and supporting network devices and connections

The Infrastructure Support Technician primarily manages hardware, servers, and overall IT infrastructure, ensuring systems run smoothly. In contrast, the Network Support Technician focuses on network-specific issues, such as configuring routers, switches, and resolving connectivity problems. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ in scope and focus.

What does an infrastructure support technician do?

An infrastructure support technician maintains and troubleshoots an organization’s IT infrastructure, including servers, networks, and hardware. They install, configure, and monitor systems, resolve technical issues, and ensure network security and performance, often using tools like remote management software and following industry best practices.
More about Infrastructure Support Technician jobs

What cities are hiring for Infrastructure Support Technician jobs?

Cities with the most Infrastructure Support Technician job openings:

What job categories do people searching Infrastructure Support Technician jobs look for?

The top searched job categories for Infrastructure Support Technician jobs are:

Infrastructure Support Technician jobs near you
Infographic showing various Infrastructure Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,269 per year, or $28 per hour.

Help Desk Support Technician

New Hope

Rock Hill, SC • On-site

$16.75 - $22.75/hr

Other

Re-posted 3 days ago

Job description

Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support for hardware, software, account access, and basic network issues while ensuring minimal disruption to daily operations and client care services.
Essential Duties and Responsibilities
The essential functions include, but are not limited to, the following:
  • Serve as the highest level of escalation for complex technical and infrastructure issues.
  • Maintain and optimize server, network, cloud, and cybersecurity environments.
  • Administer Microsoft 365, Azure,
  • Support Barracuda disaster recovery systems.
  • Monitor system health, security alerts, and infrastructure performance.
  • Help with incident response efforts for critical outages, cybersecurity threats, and operational disruptions.
  • Support server environments, virtualization platforms, storage systems, and network infrastructure.
  • Maintain IT standards, procedures, documentation, and disaster recovery plans.
  • Participate in IT strategic planning, budgeting, and technology improvement initiatives.
  • Conduct security assessments, vulnerability remediation, and compliance monitoring activities.
  • Provide technical leadership and mentorship to Help Desk I and II staff.
  • Implement automation and process improvements to enhance operational efficiency.
  • Ensure compliance with HIPAA, Joint Commission, and organizational cybersecurity policies.
  • Maintain Microsoft Active Directory users, Groups, Policies and share folders

Competencies
The Help Desk Support Technician must demonstrate competence in the following areas:
  • Infrastructure Administration
  • Cybersecurity & Risk Management
  • Strategic Thinking
  • Advanced Troubleshooting
  • Technical Leadership
  • Systems Engineering
  • Communication Skills
  • Analytical Skills
  • Compliance Awareness
  • Project Management

Minimum Qualifications
  • Must be at least 21 years of age.
  • Relevant degree or certifications in Information Technology, Computer Science, Cybersecurity, or related field or equivalent experience required.
  • 5+ years of advanced systems administration or infrastructure support experience.
  • Ability to pass required background checks, drug screening and any state-mandate employment clearances.
Preferred Qualifications
  • Strong analytical and troubleshooting abilities.
  • Experience supporting healthcare or behavioral health organizations.
  • Experience with Microsoft Azure, Microsoft 365 administration, virtualization, and cybersecurity tools.
  • Knowledge of HIPAA compliance and healthcare IT security requirements.

Apply