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Infrastructure Support Technician Jobs (NOW HIRING)

Ruggable

Senior Infrastructure Support Engineer

Los Angeles, CA · On-site

$116.90K - $158.90K/yr

As a Sr. Infrastructure Engineer at Ruggable you'll have a key position within our global Tech Ops ... Support Technician, or equivalent role * 3+ years supporting business networks, servers, and ...

Designworks Talent

Desktop Support Technician

Indianapolis, IN · On-site

$19.25 - $24.50/hr

Civil Engineering / Infrastructure Overview Our client is looking for a Desktop Support Technician who delivers strong technical support with a friendly, service-first approach. You will handle day ...

Designworks Talent

Desktop Support Technician

Indianapolis, IN · On-site

$19.25 - $24.50/hr

Civil Engineering / Infrastructure Overview Our client is looking for a Desktop Support Technician who delivers strong technical support with a friendly, service-first approach. You will handle day ...

Anthony L. Jordan Health

IT Support Technician

Rochester, NY · On-site

$21.25 - $29/hr

IT Support Technician The health services that became the Anthony L Jordan Health Corporation ... Installing, configuring, assembling and repairing computers, monitors, network infrastructure and ...

Light Edge

Support Technician

Austin, TX · On-site

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

Lightedge

Support Technician

Kansas City, KS · On-site

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

Light Edge

Support Technician

Kansas City, KS · On-site

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

Light Edge

Support Technician

Chaska, MN · On-site

$25 - $29/hr

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

Lightedge

Support Technician

Kansas City, MO · On-site

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

Lightedge

Support Technician

Des Moines, IA

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

Lightedge

Support Technician

Austin, TX

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

Lightedge

Support Technician

Kansas City, MO

The Support Technician is responsible for the initial administration and troubleshooting for ... This is a cross functional role across multiple infrastructure platforms for virtualization, backup ...

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Infrastructure Support Technician information

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$15

$28

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How much do infrastructure support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for infrastructure support technician in the United States is $28.01, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $30.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Infrastructure Support Technician, and why are they important?

To thrive as an Infrastructure Support Technician, you need a solid understanding of computer networks, hardware troubleshooting, and operating systems, often validated by a relevant associate's degree or certifications like CompTIA A+ or Network+. Familiarity with ticketing systems, remote management tools, and monitoring software is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These skills ensure swift issue resolution, minimize downtime, and maintain reliable IT infrastructure for organizational productivity.

What are some common challenges Infrastructure Support Technicians face when supporting large-scale systems?

Infrastructure Support Technicians working with large-scale systems often encounter challenges such as managing high volumes of support requests, troubleshooting complex network or server issues, and ensuring minimal downtime during maintenance or upgrades. They need to prioritize tasks efficiently and communicate effectively with end-users and other IT teams to resolve incidents promptly. Staying updated on evolving technologies and maintaining thorough documentation are also essential for overcoming these challenges and ensuring reliable infrastructure performance.

What is an Infrastructure Support Technician?

An Infrastructure Support Technician is an IT professional responsible for maintaining, troubleshooting, and supporting an organization's computer systems, networks, and related infrastructure. They ensure that servers, networks, and hardware are running smoothly, performing routine maintenance and resolving technical issues as they arise. Their work is crucial for minimizing downtime and keeping business operations running efficiently. They often collaborate with other IT staff and may assist with installing new systems, monitoring network performance, and providing user support.

What is the difference between Infrastructure Support Technician vs Network Support Technician?

AspectInfrastructure Support TechnicianNetwork Support Technician
CertificationsCompTIA A+, Network+; Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentData centers, server rooms, enterprise IT environmentsNetwork operations centers, client sites, enterprise networks
Job FocusMaintaining servers, hardware, and infrastructure componentsConfiguring, troubleshooting, and supporting network devices and connections

The Infrastructure Support Technician primarily manages hardware, servers, and overall IT infrastructure, ensuring systems run smoothly. In contrast, the Network Support Technician focuses on network-specific issues, such as configuring routers, switches, and resolving connectivity problems. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ in scope and focus.

More about Infrastructure Support Technician jobs
What cities are hiring for Infrastructure Support Technician jobs? Cities with the most Infrastructure Support Technician job openings:
What job categories do people searching Infrastructure Support Technician jobs look for? The top searched job categories for Infrastructure Support Technician jobs are:
Infrastructure Support Technician jobs near you
Infographic showing various Infrastructure Support Technician job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 1% As Needed, 21% Full Time, 75% Part Time, and 1% Contract. Highlights an 56% Physical, 8% Hybrid, and 36% Remote job distribution, with an average salary of $58,269 per year, or $28 per hour.
Senior Infrastructure Support Engineer

Senior Infrastructure Support Engineer

Ruggable

Los Angeles, CA • On-site

$116.90K - $158.90K/yr

Full-time

Retirement

Posted 16 days ago

Job description

About Ruggable:
Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!
Job Summary:
Ruggable is looking for a talented Sr. Infrastructure Support Engineer. This position will report directly to the Tech Ops Manager. As a Sr. Infrastructure Engineer at Ruggable you'll have a key position within our global Tech Ops team supporting our production facilities and offices in North America, United Kingdom, Europe, and Australia. You will play a key role in supporting, improving, optimizing and securing our global hybrid server and network infrastructure. You will work with various teams across the company to ensure high systems availability and performance for a growing 24x7x365 production operation.
An ideal candidate will be comfortable working cross-functionally with a variety of stakeholders at different operational levels and will have a demonstrated track record of collaboration with a variety of internal teams ranging from executives to production and warehousing teams; as well as external stakeholders and 3rd party vendors and contractors, electricians, system integrators, value added resellers, software vendors and managed service providers.
Our customers and the productivity of our Ruggable team members come first, so expect a focus on task prioritization, organization, and excellent written and verbal communication to be the standout qualities of a successful candidate.
This role will be a full-time onsite role, based out of our facilities in Torrance, CA and Gardena, CA. Full time on-site means Monday to Friday from 8am to 5pm with up to 25% travel to our other production facilities both domestically and internationally as needed.
What You'll Do:
  • Serve as an escalation point for the Tech Ops team, resolving complicated issues in our Production and Corporate environment(s)
  • Help design, implement, and support systems infrastructure to ensure production system availability for 24/7 manufacturing operations
  • Install, configure and maintain computer hardware, software, systems, printers and scanners
  • Install, configure and maintain network and server equipment on-site
  • Install, configuring, and maintain endpoint and server operating systems; including Windows, MacOS and Linux
  • Support both on-premise and cloud servers/networking in a high volume production environment
  • Work with the tech team to manage patching of servers and network devices
  • Work with the tech team to build policies and procedures that maintain system and network availability for production operations
  • Identify and resolve incidents and problems promptly and effectively.
  • Resolve employee issues via phone call, instant message, and email
  • Provide on-site support to existing production operations
  • Provide remote support to users at home and in other locations around the world
  • Assisting with company-wide IT projects and initiatives
  • Adhere to defined process and change control but also provide input around areas for improvement
  • Performs other related Sr. Infrastructure Support Engineer job duties as required
  • Provide after-hours and weekend support on a defined monthly rotation for critical technology issues, ensuring minimal downtime for essential operations

What You'll Need to Have:
Required:
  • 3+ years working experience in Jr. Systems Administrator or Jr. Network Administrator, Sr. IT Support Technician, or equivalent role
  • 3+ years supporting business networks, servers, and endpoints
  • 3+ years administration experience with virtualized environment such as VMware, Hyper-V, or Azure Virtual Machines
  • Operational understanding of network configurations, IP addressing, common network protocols, and other standard networking concepts
  • Experience working in a blended Windows, Mac and Linux environments
  • Strong skills in diagnosing and root cause analysis of technical issues
  • Must be available to work on-site at facility in Los Angeles, CA
  • Up to 25% domestic and international travel to other facilities as needed
  • Able to work overtime and weekends on a rotating schedule OR as-needed during emergencies
  • Ability to work on assigned project tasks while maintaining daily operations
  • Strong ability communicate technical issues to a non-technical crowd
  • Strong written and verbal communication skills
  • Self-motivated and driven to resolve tasks quickly
  • Experience working with IT teams across different time zones
  • Scrappiness and resourcefulness; not afraid to get your hands dirty and tackle problems
  • Dedication to organization and best practices

Preferred:
  • 3-5 years work experience at a Sr. level technical support role
  • Experience working in a mixed Mac/Linux/Windows environment
  • Scripting/Automation experience (Bash, Powershell, Ansible, Terraform, Chef, Puppet)
  • Experience utilizing RMM/MDM tools (e.g.: Atera, Jamf, InTune, etc.)
  • Experience managing identity and access through platforms such as Azure, GSuite, and Slack
  • Wide format printer experience is a plus
  • Manufacturing support operations experience is a plus

Compensation:
  • $95,000 per year base salary
  • An annual bonus percentage that varies based on level of role
  • Employer matching (up to 3% of base salary) for company sponsored 401K plan

At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.
If you are based in California, we encourage you to read this important information for California residents linked here.
To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.

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