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Infrastructure Support Analyst Jobs (NOW HIRING)

cp87

Infrastructure Support Engineer

Charlotte, NC · On-site

$105K - $137K/yr

Infrastructure Support Engineer Department: Technology Reporting Relationship: Reports to the ... analytics to proactively identify and resolve issues. * Monitors, troubleshoots, and resolves ...

Staffingine LLC

SWIFT Infrastructure Support

Plano, TX · On-site

SWIFT Infrastructure Support Job Location: Plano, TX, US Job Type: Full-Time * Skilled in supporting SWIFT products (Alliance Cloud, Alliance Access, Alliance Gateway, Alliance Web Platform) and ...

E*Pro, Inc.

Infrastructure Support Architect

Tampa, FL · On-site

$62.25 - $79.75/hr

Infrastructure Support Architect Location: Tampa, FL Job type: Full-time Description: The ... Analyze problems/issues/inquiries, assign severity levels and follow through to resolution. Samson ...

GRMinc

Siebel Infrastructure Analyst

Winston Salem, NC · On-site

Siebel Infrastructure Analyst Duration: 3 Months Location: Winston-Salem, NC Description- Candidate ... Strong Siebel Infrastructure support skills 5-10 Years Experience Thanks & Regards, Matt Blair ...

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Infrastructure Support Analyst information

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How much do infrastructure support analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for infrastructure support analyst in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $37.02 and $54.57 per hour, depending on experience, location, and employer.

What types of teams and departments does an infrastructure support analyst typically collaborate with on a daily basis?

As an Infrastructure Support Analyst, you will frequently collaborate with various IT teams, such as network engineers, systems administrators, and cybersecurity specialists, to ensure smooth operations and quick resolution of technical issues. You'll also interact with end-users and business units to troubleshoot problems, implement upgrades, and maintain service levels. This cross-functional teamwork is essential for addressing incidents efficiently, coordinating system changes, and supporting ongoing projects that impact the company's IT infrastructure.

What does an infrastructure support analyst do?

An Infrastructure Support Analyst is responsible for maintaining and troubleshooting an organization’s IT infrastructure, including servers, networks, and related hardware and software. They monitor systems to ensure optimal performance, resolve technical issues, and implement upgrades or patches as needed. Their work helps ensure the stability, security, and efficiency of the company’s IT environment. They often collaborate with other IT professionals to support end-users and help plan for future technology needs.

What are the key skills and qualifications needed to thrive as an infrastructure support analyst, and why are they important?

To thrive as an Infrastructure Support Analyst, you need strong problem-solving abilities, knowledge of network and server administration, and typically a degree in information technology or a related field. Familiarity with tools such as Windows and Linux servers, virtualization platforms, monitoring systems, and ITIL or CompTIA certifications is often required. Excellent communication, customer service orientation, and the ability to work under pressure are key soft skills that set top performers apart. These skills are crucial to ensuring the reliability, efficiency, and security of an organization’s IT infrastructure while effectively supporting end-users.

What is the difference between Infrastructure Support Analyst vs Network Support Technician?

AspectInfrastructure Support AnalystNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentData centers, enterprise IT teams, corporate networksNetwork labs, client sites, enterprise networks
Employer & Industry UsageIT departments across various industries, tech companiesTelecom, ISPs, large organizations with complex networks
Common Search & ComparisonYesYes

The Infrastructure Support Analyst and Network Support Technician roles share many certifications and work environments, often overlapping in enterprise IT settings. However, the Infrastructure Support Analyst typically handles broader infrastructure issues, including servers and cloud systems, while the Network Support Technician focuses more specifically on network hardware and connectivity. Both roles are essential in maintaining organizational IT health, but their focus areas differ slightly.

More about Infrastructure Support Analyst jobs
What states have the most Infrastructure Support Analyst jobs? States with the most job openings for Infrastructure Support Analyst jobs include:
What job categories do people searching Infrastructure Support Analyst jobs look for? The top searched job categories for Infrastructure Support Analyst jobs are:
Infrastructure Support Analyst jobs near you
Infographic showing various Infrastructure Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,171 per year, or $46.2 per hour.

Director, Infrastructure Support

Pitt Community College

Greenville, NC • On-site

$66K - $83K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

Salary: $66,717.00 - $83,396.00 Annually
Location : Main Campus, NC
Job Type: Full Time
Division: Information Technology
Opening Date: 01/16/2026
FLSA: Exempt
Job Vacancy Details
****Open Until Filled, Prior Applicants Need Not Re-Apply****
Pitt Community College is seeking an experienced and strategic Director of Infrastructure Support to oversee the management and operations of three critical IT areas: Enterprise Solutions, Application Programming, and Network Services. Reporting directly to the CIO, the Director ensures the reliability, scalability, and security of the institution's IT infrastructure, both on-premise and in the cloud.
This position plays a key role in developing and executing technology strategies, supporting institutional goals, and ensuring compliance with security and regulatory requirements.
What You'll Do
What You'll Do
  • Oversee management of Enterprise Solutions, including on-premise and cloud infrastructures (AWS, Azure, Microsoft 365, and hosted systems such as Ellucian Colleague, Element451, Etrieve, NelNet, TracCloud, HelioCampus, and LibraryPass).
  • Supervise the Manager of Application Programming and team, overseeing development and support in IIS, APIs, Etrieve Content and Central, and Entrinsik Informer tools.
  • Supervise the Manager of Network Services and team, managing wired/wireless networks, telephony, fax systems, and infrastructure security (including next-gen firewalls).
  • Ensure infrastructure reliability, scalability, and security through proactive monitoring, management, and optimization.
  • Collaborate with IT leadership to develop and implement technology strategies aligned with institutional priorities.
  • Provide direct support to the CIO in IT project planning, execution, and reporting.
  • Develop and maintain policies and procedures for IT operations and cybersecurity.
  • Manage budgets and allocate resources for infrastructure support teams.
  • Stay current with industry trends and emerging technologies to keep PCC's IT infrastructure competitive and secure.
  • Maintain compliance with regulatory frameworks such as GLBA, HIPAA, CIS Controls, NIST 800-53, and PCI.
  • Develop, test, and maintain Business Continuity and Incident Response plans.

Why Join PCC?
At Pitt Community College, our mission is to educate and empower people for success. As Director of Infrastructure Support, you will lead a critical area of IT operations, ensuring our campus technology remains secure, reliable, and future-ready-while directly shaping the digital experience for students, faculty, and staff.
Additional Information
What We're Looking For
  • Minimum of 4 years of IT infrastructure management experience, including 3 years in a leadership role.
  • Bachelor's degree in Information Technology, Computer Science, or related field and 4 years of related experience, or an equivalent mix of education and professional experience that demonstrates the ability to perform the role successfully.
  • Strong knowledge of server infrastructure, cloud services, application development, and network management.
  • Experience with AWS, Azure, Microsoft 365, and enterprise-level cloud services.
  • Demonstrated leadership, team management, and interpersonal communication skills.
  • Proven ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical, problem-solving, and decision-making skills.
  • Experience with budget planning and resource allocation.
  • Knowledge of IT security best practices and compliance requirements.

Pitt Community College provides a wide variety of benefits available to full time employees. These benefits include: health, dental, vision, life insurance, optional life and disability insurance plans, flexible spending account for health care/dependent care, NC State Retirement, and a deferred compensation program (401K, 457, 529).
Pitt Community College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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