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Infrastructure Support Analyst Jobs (NOW HIRING)

WEG Electric Corp

IT Support Analyst

Minneapolis, MN · On-site

$70K - $80K/yr

The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of ... Escalate unresolved or complex issues to the appropriate internal teams (Infrastructure, Network ...

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Infrastructure Support Analyst information

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How much do infrastructure support analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for infrastructure support analyst in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $37.02 and $54.57 per hour, depending on experience, location, and employer.

What types of teams and departments does an infrastructure support analyst typically collaborate with on a daily basis?

As an Infrastructure Support Analyst, you will frequently collaborate with various IT teams, such as network engineers, systems administrators, and cybersecurity specialists, to ensure smooth operations and quick resolution of technical issues. You'll also interact with end-users and business units to troubleshoot problems, implement upgrades, and maintain service levels. This cross-functional teamwork is essential for addressing incidents efficiently, coordinating system changes, and supporting ongoing projects that impact the company's IT infrastructure.

What does an infrastructure support analyst do?

An Infrastructure Support Analyst is responsible for maintaining and troubleshooting an organization’s IT infrastructure, including servers, networks, and related hardware and software. They monitor systems to ensure optimal performance, resolve technical issues, and implement upgrades or patches as needed. Their work helps ensure the stability, security, and efficiency of the company’s IT environment. They often collaborate with other IT professionals to support end-users and help plan for future technology needs.

What are the key skills and qualifications needed to thrive as an infrastructure support analyst, and why are they important?

To thrive as an Infrastructure Support Analyst, you need strong problem-solving abilities, knowledge of network and server administration, and typically a degree in information technology or a related field. Familiarity with tools such as Windows and Linux servers, virtualization platforms, monitoring systems, and ITIL or CompTIA certifications is often required. Excellent communication, customer service orientation, and the ability to work under pressure are key soft skills that set top performers apart. These skills are crucial to ensuring the reliability, efficiency, and security of an organization’s IT infrastructure while effectively supporting end-users.

What is the difference between Infrastructure Support Analyst vs Network Support Technician?

AspectInfrastructure Support AnalystNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentData centers, enterprise IT teams, corporate networksNetwork labs, client sites, enterprise networks
Employer & Industry UsageIT departments across various industries, tech companiesTelecom, ISPs, large organizations with complex networks
Common Search & ComparisonYesYes

The Infrastructure Support Analyst and Network Support Technician roles share many certifications and work environments, often overlapping in enterprise IT settings. However, the Infrastructure Support Analyst typically handles broader infrastructure issues, including servers and cloud systems, while the Network Support Technician focuses more specifically on network hardware and connectivity. Both roles are essential in maintaining organizational IT health, but their focus areas differ slightly.

More about Infrastructure Support Analyst jobs
What states have the most Infrastructure Support Analyst jobs? States with the most job openings for Infrastructure Support Analyst jobs include:
What job categories do people searching Infrastructure Support Analyst jobs look for? The top searched job categories for Infrastructure Support Analyst jobs are:
Infrastructure Support Analyst jobs near you
Infographic showing various Infrastructure Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,171 per year, or $46.2 per hour.

Network and Infrastructure Support Analyst

50092 Heidelberg Materials US, Inc.

Duncanville, TX • On-site

$84K - $113K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Line of Business: Service & Support Pay Range: $84,900.00 – $113,193.33

About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

  • Provide day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment

  • Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations

  • Configure and coordinate the installation or replacement of network infrastructure components at our remote locations. Occasional travel within the DFW area is required.

  • Participate in IT and business-initiated projects. Occasional travel to remote sites within the USA and Canada is required.

  • Partner with business and IT stakeholders to identify and address operational needs

  • Support rollout and adoption of IT standards, processes, and tools across locations

  • Track service performance metrics and contribute to continuous improvement initiatives

  • Assist with change, incident, and problem management activities

  • Work with internal teams and external vendors to support network and new‑site implementations, assisting with deployment activities and resolving technical issues as they arise

  • Document procedures, solutions, and operational best practices

What Are We Looking For

  • Strong working knowledge of IT operations, service management, and network infrastructure support

  • Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment

  • CCNA certification or equivalent experience required.

  • Demonstrated ability to analyze network issues, identify root causes, and recommend solutions

  • Clear and inclusive communication skills with both technical and non-technical partners

  • Ability to manage multiple priorities in a fast-paced, distributed environment

  • Experience collaborating across teams to achieve shared operational goals

  • Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation

  • A proactive, customer-focused mindset with attention to detail and follow-through

Work Environment

This role operates in a collaborative, hybrid-oriented environment supporting multiple sites and teams. The position may involve coordinating across time zones, occasional travel, and on-call or after-hours support aligned with business needs.

What We Offer

  • Competitive base salary

  • 401(k) retirement savings plan with an automatic company contribution as well as matching contributions

  • Highly competitive benefits programs, including:

    • Medical, Dental, and Vision along with Prescription Drug Benefits

    • Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

    • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

    • Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

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