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How much do infrastructure support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for infrastructure support analyst in the United States is $46.24, according to ZipRecruiter salary data. Most workers in this role earn between $37.02 and $54.57 per hour, depending on experience, location, and employer.

What types of teams and departments does an infrastructure support analyst typically collaborate with on a daily basis?

As an Infrastructure Support Analyst, you will frequently collaborate with various IT teams, such as network engineers, systems administrators, and cybersecurity specialists, to ensure smooth operations and quick resolution of technical issues. You'll also interact with end-users and business units to troubleshoot problems, implement upgrades, and maintain service levels. This cross-functional teamwork is essential for addressing incidents efficiently, coordinating system changes, and supporting ongoing projects that impact the company's IT infrastructure.

What does an infrastructure support analyst do?

An Infrastructure Support Analyst is responsible for maintaining and troubleshooting an organization’s IT infrastructure, including servers, networks, and related hardware and software. They monitor systems to ensure optimal performance, resolve technical issues, and implement upgrades or patches as needed. Their work helps ensure the stability, security, and efficiency of the company’s IT environment. They often collaborate with other IT professionals to support end-users and help plan for future technology needs.

What are the key skills and qualifications needed to thrive as an infrastructure support analyst, and why are they important?

To thrive as an Infrastructure Support Analyst, you need strong problem-solving abilities, knowledge of network and server administration, and typically a degree in information technology or a related field. Familiarity with tools such as Windows and Linux servers, virtualization platforms, monitoring systems, and ITIL or CompTIA certifications is often required. Excellent communication, customer service orientation, and the ability to work under pressure are key soft skills that set top performers apart. These skills are crucial to ensuring the reliability, efficiency, and security of an organization’s IT infrastructure while effectively supporting end-users.

What is the difference between Infrastructure Support Analyst vs Network Support Technician?

AspectInfrastructure Support AnalystNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentData centers, enterprise IT teams, corporate networksNetwork labs, client sites, enterprise networks
Employer & Industry UsageIT departments across various industries, tech companiesTelecom, ISPs, large organizations with complex networks
Common Search & ComparisonYesYes

The Infrastructure Support Analyst and Network Support Technician roles share many certifications and work environments, often overlapping in enterprise IT settings. However, the Infrastructure Support Analyst typically handles broader infrastructure issues, including servers and cloud systems, while the Network Support Technician focuses more specifically on network hardware and connectivity. Both roles are essential in maintaining organizational IT health, but their focus areas differ slightly.

More about Infrastructure Support Analyst jobs
What states have the most Infrastructure Support Analyst jobs? States with the most job openings for Infrastructure Support Analyst jobs include:
What job categories do people searching Infrastructure Support Analyst jobs look for? The top searched job categories for Infrastructure Support Analyst jobs are:
Infrastructure Support Analyst jobs near you
Infographic showing various Infrastructure Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,171 per year, or $46.2 per hour.

Infrastructure Support Analyst

Workforce Connections

Saint Louis, MO • Remote

$27/hr

Contractor

Re-posted 3 days ago

Job description

Infrastructure Support Analyst 

Location: Remote (USA)
Schedule: Monday–Friday, 8:30 AM–5:00 PM CST
Start Date: January 26, 2026
Duration: 12-month contract
Extension/Conversion: Yes / Yes
Openings: 1

Position Overview

This role supports enterprise IT infrastructure services focused on managed file transfers (MFT) and job automation/scheduling. The analyst will help configure, maintain, deploy, and troubleshoot file transfer and automation workflows while supporting internal business teams across the organization.

This is a fully remote role that requires strong self-management skills and the ability to work through a high-volume service request queue.

Key Responsibilities

  • Manage and prioritize ServiceNow ticket queues related to MFT job design and deployment

  • Configure, maintain, and support job automation workflows in a Control-M environment

  • Partner with business teams to perform end-to-end testing of automated workflows

  • Administer external partner accounts within MFT platforms

  • Troubleshoot and resolve Level 2 and Level 3 incidents related to file transfer services

  • Ensure service delivery meets established SLAs

  • Support secure data transfer processes across enterprise systems

Required Qualifications

  • Bachelor’s degree in a quantitative, technical, or business-related field

  • 0–2 years of relevant IT or infrastructure support experience

  • Strong problem-solving and analytical skills

  • Ability to identify issues, gather data, and recommend solutions

  • Comfortable working independently in a remote environment

Preferred Qualifications

  • Experience in healthcare IT environments

  • Familiarity with regulatory and security-driven systems

  • Related IT certifications

Technical Skills (Top Priorities)

  1. Control-M (job scheduling / automation)

  2. Globalscape or similar MFT tools

  3. Encryption and secure file transfer concepts

  • Intermediate to advanced Microsoft Excel skills (macros a plus)

Team & Work Environment

  • Part of an Enterprise Scheduling / IT Production Control team

  • Supports file transfers and automation across multiple business lines

  • Fast-paced, ticket-driven environment with enterprise-wide visibility

Interview Process

  • 1–2 virtual interviews via Microsoft Teams

  • Manager review typically within 1–2 days of shortlisting

Not eligible for Corp2Corp

Candidates must be legally authorized to work in the US without sponsorship.

CLIENT does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.