What does an infrastructure support analyst do?

An Infrastructure Support Analyst is responsible for maintaining and troubleshooting an organization’s IT infrastructure, including servers, networks, and related hardware and software. They monitor systems to ensure optimal performance, resolve technical issues, and implement upgrades or patches as needed. Their work helps ensure the stability, security, and efficiency of the company’s IT environment. They often collaborate with other IT professionals to support end-users and help plan for future technology needs.