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Infrastructure Analyst Jobs in Ohio (NOW HIRING)

J.P. Morgan

Lead Infrastructure Engineer

Columbus, OH

$103K - $136K/yr

  • Medical

  • Retirement

Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to ...

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Infrastructure Analyst information

See Ohio salary details

$11

$43

$70

How much do infrastructure analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for infrastructure analyst in Ohio is $43.96, according to ZipRecruiter salary data. Most workers in this role earn between $35.19 and $51.88 per hour, depending on experience, location, and employer.

What is an infrastructure analyst?

An infrastructure analyst finds and fixes problems within an organization’s computer network. As an infrastructure analyst, your job duties include monitoring and assessing the systems and finding areas that need upgrading or improvement. You also focus on handling system emergencies, such as network communications errors, storage problems, and malfunctioning server platforms, to get the network working again as quickly as possible. Infrastructure analysts may operate as an employee of the company or as a consultant. To become an infrastructure analyst, you need a bachelor’s degree in computer science or a related field and several years of industry experience.

What are some common challenges infrastructure analysts face when supporting large-scale IT environments?

Infrastructure Analysts often encounter challenges such as managing multiple systems with varying technologies, ensuring minimal downtime during maintenance or upgrades, and addressing unexpected performance issues quickly. They must balance proactive monitoring with reactive troubleshooting, often collaborating closely with network engineers, security teams, and application support to resolve incidents efficiently. Staying up-to-date with evolving technologies and best practices is also essential for effectively supporting complex, enterprise-scale environments.

What are the key skills and qualifications needed to thrive as an infrastructure analyst, and why are they important?

To thrive as an Infrastructure Analyst, you need a solid understanding of network architecture, operating systems, and IT infrastructure management, typically supported by a degree in computer science or a related field. Familiarity with tools such as VMware, Microsoft Azure, Active Directory, and relevant certifications like CompTIA Network+ or Microsoft Certified: Azure Administrator Associate is highly valued. Strong analytical thinking, problem-solving abilities, and effective communication skills help you collaborate with teams and address technical challenges proactively. These skills and qualifications are essential to ensure reliable, secure, and efficient IT operations that support organizational goals.

What is the difference between Infrastructure Analyst vs Network Administrator?

AspectInfrastructure AnalystNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentData centers, enterprise IT teams, project-based settingsNetwork operations centers, corporate offices, troubleshooting environments
Employer & Industry UsageIT consulting firms, large corporations, government agenciesBusinesses with extensive network infrastructure, telecom companies

Both roles require similar certifications and often work in enterprise IT environments. However, Infrastructure Analysts focus on overall system infrastructure, including servers and storage, while Network Administrators specialize in managing and maintaining network hardware and connectivity. The roles are complementary but distinct in their primary focus areas.

More about Infrastructure Analyst jobs

What are the most commonly searched types of Infrastructure Analyst jobs in Ohio?

The most popular types of Infrastructure Analyst jobs in Ohio are:

What are popular job titles related to Infrastructure Analyst jobs in Ohio?

For Infrastructure Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Infrastructure Analyst jobs in Ohio look for?

The top searched job categories for Infrastructure Analyst jobs in Ohio are:

What are popular job titles related to Infrastructure Analyst jobs in OH?

For Infrastructure Analyst jobs in OH, the most frequently searched job titles are:

Infrastructure Analyst jobs near you
Infographic showing various Infrastructure Analyst job openings in Ohio as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $91,430 per year, or $44 per hour.

BI Platform Lead Infrastructure Engineer

JPMorgan Chase & Co.

Columbus, OH • On-site

$101K - $132K/yr

Full-time

Medical, Retirement

Posted 12 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

72nd of 171 rated banks

Job description


Join a team where your infrastructure expertise directly shapes how thousands of employees access data and insights that drive business decisions across JPMorganChase.
As a BI Platform Lead Infrastructure Engineer at JPMorganChase within Corporate Technology, you will serve as a critical pillar of operational excellence for enterprise Business Intelligence and analytics platforms. You will own the stability, performance, and continuous improvement of complex, multi-layered environments - bridging platform engineering, data teams, and business users to resolve incidents and prevent recurrence. In this role, you will also be at the forefront of integrating AI and large language model (LLM) capabilities into support workflows, helping the team work smarter, reduce toil, and deliver a better experience for every user who depends on these platforms.
Job responsibilities
  • Troubleshoot complex platform issues spanning application, middleware, and infrastructure layers - including authentication, connectivity, scheduling, data extracts, permissions, and performance bottlenecks
  • Perform and oversee operational tasks including job and schedule monitoring, service restarts, log analysis, capacity assessments, and patch and upgrade support
  • Partner with engineering, infrastructure, and data teams to resolve high-impact incidents and drive permanent, root-cause-based fixes
  • Support Business Intelligence users with access requests, dataset and report issues, publishing, subscriptions, and dashboard troubleshooting - providing clear guidance on best practices for data refresh, report performance, and content governance
  • Identify and implement opportunities to automate repetitive support tasks - including triage, routing, known-issue matching, and user self-service - using AI and LLM-enabled workflows
  • Lead or contribute to pilots of LLM-powered support capabilities such as incident summarization, knowledge article drafting, smart alert correlation, and self-service assistants for common analytics questions
  • Establish lightweight governance frameworks for AI usage in support operations, including prompt standards, accuracy evaluation, and safe handling of sensitive data
  • Track and report on efficiency outcomes including mean time to resolution (MTTR) reduction, incident deflection rates, and repeat incident trends
  • Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
  • Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills
  • Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
  • Demonstrated experience in platform support or operations for enterprise applications, within Business Intelligence, analytics, or data platforms
  • Working knowledge of at least one enterprise BI tool - Cognos and/or Tableau - in an administration or support capacity
  • Strong troubleshooting skills across logs, job failures, performance degradation, and access and authentication issues
  • Foundational Linux skills including process and service management, log inspection, and shell scripting basics
  • Experience working within IT Service Management (ITSM) processes and ticketing workflows, including incident, problem, and change management
  • Ability to communicate clearly and effectively with both technical engineering teams and non-technical business stakeholders
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
  • Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.

Preferred qualifications, capabilities, and skills
  • Cognos administration or support experience, including scheduling, dispatchers, gateways, content store management, and permissions
  • Tableau Server or Tableau Cloud administration experience, including extract and refresh management, permissions, subscriptions, and backgrounder job troubleshooting
  • Hands-on experience with AI or LLM tools, including prompting, workflow integration, support automation use cases, or evaluation and accuracy assessment
  • Experience with monitoring and observability platforms such as Dynatrace, Splunk, or similar tools for alerting, log aggregation, and dashboard management
  • Scripting or automation experience using Python or Bash for operational tooling and workflow improvement
  • Familiarity with authentication and single sign-on concepts - including SAML, OAuth, or LDAP - as they relate to enterprise application access

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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