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Information Technology Support Desk Jobs (NOW HIRING)

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

From the help desk to server setups and management, networking, cloud solutions, etc., this ... skilled IT Support Specialists to help with our ever-expanding client base. We have positions ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA

$70K/yr

Looking for a qualified and high-energy IT Support Engineer to handle desk-side and full-service support for company users working. The engineer is responsible for users' satisfaction with IT service ...

crewcarwash

IT Support Specialist

Wayzata, MN · Hybrid

$64K - $69K/yr

The IT Support Specialist, provides remote support to all Crew locations in the Indiana/Illinois ... This role functions as a hybrid position spanning IT Service Desk responsibilities and IT Field ...

crewcarwash

IT Support Specialist

Wayzata, MN · Hybrid

$64K - $69K/yr

The IT Support Specialist, provides remote support to all Crew locations in the Indiana/Illinois ... This role functions as a hybrid position spanning IT Service Desk responsibilities and IT Field ...

Robert Half

IT Support

Phoenix, AZ · On-site

$23.75 - $27.50/hr

This Long-term Contract opportunity is ideal for someone who combines strong help desk experience ... IT support, help desk, or desktop support roles within a business environment. • Working ...

Complete IT Evolved

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team ...

Complete IT Evolved

Support Desk Technician

Albany, NY · On-site

$19.75 - $26.75/hr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team ...

Complete IT Evolved

Support Desk Technician

Branford, CT · On-site

$46K - $55K/yr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team members, ensuring staff are trained, motivated, and equipped to perform their roles effectively.

Crew Carwash

IT Support Specialist

Wayzata, MN · On-site

$64K - $69K/yr

This role functions as a hybrid position spanning IT Service Desk responsibilities and IT Field ... Provide remote support for all Crew locations and document all requests in the ticketing system.

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Information Technology Support Desk information

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How much do information technology support desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for information technology support desk in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by Information Technology Support Desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What are Information Technology Support Desk jobs?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are the key skills and qualifications needed to thrive as an Information Technology Support Desk professional, and why are they important?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.
More about Information Technology Support Desk jobs
What cities are hiring for Information Technology Support Desk jobs? Cities with the most Information Technology Support Desk job openings:
What states have the most Information Technology Support Desk jobs? States with the most job openings for Information Technology Support Desk jobs include:
What job categories do people searching Information Technology Support Desk jobs look for? The top searched job categories for Information Technology Support Desk jobs are:
Information Technology Support Desk jobs near you
Infographic showing various Information Technology Support Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,511 per year, or $23.3 per hour.
SUPPORT DESK TECHNICIAN

SUPPORT DESK TECHNICIAN

COMMUNITY HEALTH OF SOUTH FLORIDA INC

Miami, FL • On-site

$16.51 - $24.63/hr

Full-time

Re-posted 17 days ago

Community Health Of South Florida rating

6.3

Company rating: 6.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

POSITION PURPOSE:
The role of the Support Desk Technician is to provide fast and reliable technical assistance on all IT related incidents and service requests. This position is responsible for resolving support request including meeting customer satisfaction and continuous service delivery demands fora timely resolution. The Support Desk Technician works in a dynamic, fast-paced environment which provides service over the phone, through e-mail, phone, in person (for walk-in customers) and self-service.
POSITION REQUIREMENTS / QUALIFICATIONS:
Education/Experience:
AA or AS Degree required. BS or BA Degree preferred or equivalent work experience. Three (3) years’ experience working in an IT support role or Help desk environment. A+ Certification preferred.
Licensure / Certification:
CPR Certification from the American Heart Association. A+ Certification. Net+, CCNA, MCSA certification, preferred.
Skills / Ability:
Ability to keep abreast of current technology and computer trends. Ability to maintain a full functional Help Desk environment. Ability to be cross-trained in other IT related fields. Must possess excellent communication skills, ability to communicate effectively in person, over the phone and in writing. Ability to demonstrate practical troubleshooting and problem analysis techniques.
POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION)
User support, responsible for trouble shooting all systems for conflicts and failure.
Documentation of all Help Desk matters in software developed for tracking errors and failures.
Offer software systems support for all office development tools used in the organization.
Maintain an accurate inventory of hardware and supplies used on an everyday basis.
Manages and maintain network infrastructure.
Install/Configure and support computer and printer hardware.
Install/Configure and maintain switches and routers.
Install/Configure and support wireless access points throughout network.
Maintain and organize IT closets to meet premise wiring standards.
Provides technical support for all hardware and Citrix issues.
Maintain inventory control of all technology equipment.
Participate in various IT projects intended to continually improve/upgrade infrastructure.
Communicate daily with users of various levels throughout the company, from entry level to executive, via phone, email and face to face.
Maintains tickets of all service calls.
This will include but is not limited to all MIS functions available at all hours of operation.
Reports to work on time and ready to work with minimal absenteeism.
Adheres to Confidentiality Integrity and Availability Policies and Procedures / HIPAA Regulations and Information Security best practices.
Continued education is required as technology and the department changes rapidly.
Performs other duties as assigned.

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