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Information Technology Support Desk Jobs (NOW HIRING)

TalentBridge

Support Desk Lead

Chevy Chase, MD · On-site

Chevy Chase, MD - Onsite Contract: 6+ Months Position Overview We are seeking a highly skilled and experienced Support Desk Lead to join our IT support team. This role is essential in providing ...

Infoyogi LLC

IT Support Engineer

San Jose, CA · On-site

... support desk. § Analyzing technician (peer) workflows to identify areas of improvement and ... the IT team with system provisioning and device refresh/replacements.      § ...

Complete IT Evolved

Support Desk Technician

Albany, NY · On-site

$46K - $55K/yr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team ...

Complete IT Evolved

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team ...

Jobtailor

IT Support Specialist

Los Angeles, CA · On-site

$60 - $80/hr

* Serve as the first point of contact for all IT support requests across the agency ... Triage, prioritize, resolve, document, and escal...! help desk tickets * Troubleshoot Windows and ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Looking for a qualified and high-energy IT Support Engineer to handle desk-side and full-service support for company users working. The engineer is responsible for users' satisfaction with IT service ...

Desert IT Solutions

IT Support Technician

Dallas, TX · On-site

$50K - $60K/yr

Reports to: IT Support Manager Pay Rate: 50,000 - 60,000 Annually Duties and Responsibilities ... Follow all standard service desk policies and procedures. * Answering or escalating customer ...

Cumming Group

IT Support Technician

Miami, FL

$22.93 - $29.06/hr

The IT Support Technician is the initial support level responsible for internal technical support ... Answer calls and respond to tickets from the Support Desk ticketing system. * Communicate using MS ...

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Information Technology Support Desk information

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How much do information technology support desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for information technology support desk in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

Can I get into an information technology support desk with no experience?

Entry-level positions in an IT support desk often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates can improve their chances by obtaining certifications like CompTIA A+ and gaining familiarity with common tools and operating systems. Training is typically provided on the job, making it accessible for newcomers to enter the field.

What does an information technology support desk person do?

An information technology support desk person provides technical assistance to users by troubleshooting hardware, software, and network issues. They often use remote tools and diagnostic procedures to resolve problems quickly and may document incidents for future reference or escalate complex issues to specialized teams.

What qualifications do I need for an information technology support desk?

To work as an IT Support Desk technician, candidates typically need a high school diploma or equivalent, with many employers preferring an associate's degree or relevant certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, along with good communication abilities, are essential for this role.
More about Information Technology Support Desk jobs

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Cities with the most Information Technology Support Desk job openings:

What states have the most Information Technology Support Desk jobs?

States with the most job openings for Information Technology Support Desk jobs include:

What are popular job titles related to Information Technology Support Desk jobs?

For Information Technology Support Desk jobs, the most frequently searched job titles are:

Information Technology Support Desk jobs near you
Infographic showing various Information Technology Support Desk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,511 per year, or $23.3 per hour.

Support Line Specialist

Oklahoma City, OK • On-site

MidFirst Bank
1 - 5K employees
Learn more about MidFirst Bankexternal

Full-time

PTO

Posted 6 days ago

MidFirst Bank rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

73rd of 176 rated banks

Job description

Description
The Support Line Technician team member is responsible for the first tier investigation and documentation of technical issues reported by internal MidFirst users. This includes end user PC related issues, in-house applications, and 3rd party applications used by the MidFirst team.
  • Provides 1st Tier technical support to MidFirst end users.
  • Processes and creates incident/service request tickets into the MidFirst ticketing systems. conducting first level troubleshooting with emphasis on the following
    • Problem/Request determination
    • Priority assignment
    • Resolution
  • Identifies second Tier problems and assigns appropriate personnel groups according to Service Level Agreements (SLAs) and Support Desk Procedures (SDPs) for further problem determination and resolutions.
  • Demonstrates exceptional support service in all contacts with end users.
  • Assists Support Desk Manager with administrative functions such as policies, procedure documentation and incorporate reporting for the Support Desk.
  • Assists Support Desk Manager with Projects as needed.
  • Must be willing to flex shift by 1 hour when covering PTO.

Necessary Knowledge, Skills and Abilities:
Education
  • Associates degree in computer science, information technology, or related technical field or
  • Minimum of one (1) year of helpdesk and IT support work experience or
  • Any equivalent combination of education and experience.
  • Active Directory experience

Preferred Experience
Two to three years of experience in IT Customer Support or Help Desk and one to two years of experience performing advanced troubleshooting on PC related issues.
Two to three years of practical Active Directory experience.
Two to three years of managing/involved in time sensitive projects
Strongly Preferred
Previous Financial Institution experience
Excellent Oral and Written communication skills.
Ability to exercise sound judgment in evaluating situations and in making decisions
Excellent Multitasking skills
Knowledge of Microsoft Office Suites and Windows OS
Working knowledge of process documentation
Working knowledge of PowerShell
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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