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Information Technology Support Desk Jobs (NOW HIRING)

Maravai LifeSciences

IT Support II

San Diego, CA

$36 - $40/hr

... IT Support II. The IT Support II provides technical support for computer systems, hardware ... This role responds to Service Desk requests, troubleshoots technical issues, configures and deploys ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team members, ensuring staff are trained, motivated, and equipped to perform their roles effectively.

BradyPLUS

IT Support/Help Desk Specialist

Bell, CA · On-site

General information Name IT Support/Help Desk Specialist Ref # 2985 City Bell State California Country United States Function Information Technology BradyPLUS is now Imperial Brady! To learn more ...

Cumming Group

IT Support Technician

Miami, FL · On-site

$22.93 - $29.06/hr

The IT Support Technician is the initial support level responsible for internal technical support ... Answer calls and respond to tickets from the Support Desk ticketing system. * Communicate using MS ...

Cumming Group

IT Support Technician

Miami, FL · On-site

$22.93 - $29.06/hr

The IT Support Technician is the initial support level responsible for internal technical support ... Answer calls and respond to tickets from the Support Desk ticketing system. * Communicate using MS ...

Hana Technologies, Inc.

IT Support Specialist

Solon, OH

$40K - $50K/yr

The IT Support Specialist serves as the primary point of contact for end-user technology support ... Two (2) or more years of Help Desk or Desktop Support experience. * Experience supporting Windows ...

NEXTmsp

Support Desk Level 3

Tumwater, WA · On-site

$70K - $90K/yr

Job Summary: The Support Desk Level 3 is a critical role within our IT support team, acting as the primary escalation point for complex technical issues and providing advanced troubleshooting ...

TEKsystems

IT Support Specialist

Eden Prairie, MN

$28 - $32/hr

Top Skills' Details • Help Desk or IT Support experience • Microsoft 365 administration experience • Systems administration knowledge • Network troubleshooting/support experience • Strong ...

TEKsystems

IT Support Specialist

Eden Prairie, MN

$28 - $32/hr

Top Skills' Details • Help Desk or IT Support experience • Microsoft 365 administration experience • Systems administration knowledge • Network troubleshooting/support experience • Strong ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

The Information Technology (IT) Field Support Specialist I/CRM: Is an entry-level position with ... Performs data center, field support, and support desk duties as assigned. Researches and recommends ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

The Information Technology (IT) Field Support Specialist I/CRM: Is an entry-level position with ... Performs data center, field support, and support desk duties as assigned. Researches and recommends ...

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Information Technology Support Desk information

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How much do information technology support desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for information technology support desk in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by information technology support desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What is an information technology support desk?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are the key skills and qualifications needed to thrive as an information technology support desk professional?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.
More about Information Technology Support Desk jobs
What cities are hiring for Information Technology Support Desk jobs? Cities with the most Information Technology Support Desk job openings:
What states have the most Information Technology Support Desk jobs? States with the most job openings for Information Technology Support Desk jobs include:
What job categories do people searching Information Technology Support Desk jobs look for? The top searched job categories for Information Technology Support Desk jobs are:
Information Technology Support Desk jobs near you
Infographic showing various Information Technology Support Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,511 per year, or $23.3 per hour.

IT Support II

Maravai LifeSciences

San Diego, CA

$36 - $40/hr

Full-time

Posted 17 days ago

Job description

Your next role as a Miracle Maker 

Maravai LifeSciences is seeking a #MiracleMaker to join our IT team as an IT Support II. The IT Support II provides technical support for computer systems, hardware, software, and related technology services that enable daily business operations across the organization. This role responds to Service Desk requests, troubleshoots technical issues, configures and deploys end-user devices while delivering responsive customer service. The position applies technical knowledge and problem-solving skills to resolve issues, maintain technology assets, and ensure reliable technology services.

How you will make an impact: 

  • Respond to Service Desk requests by prioritizing, troubleshooting, and resolving end user hardware, software, network and technology issues while escalating complex problems as appropriate.
  • Configure, deploy, and support end-user devices, including Windows and macOS computers, mobile devices, printers, peripherals and related equipment.
  • Maintain user accounts, system access and endpoint configurations using Active Directory, Microsoft Entra ID and related administration tools.
  • Support IT infrastructure activities, including workstation deployments, software installations, system updates and technology asset lifecycle management.
  • Develop and maintain technical documentation, knowledge base articles and standard operating procedures supporting IT services.
  • Communicate technical information effectively to technical and non-technical users while delivering a high level of customer service.
  • Identify and recommend process improvements that enhance Service Desk efficiency, end-user support and IT operations.
  • Perform other duties as assigned.

 The skills and experience that you will bring: 

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or an equivalent combination of education, technical certifications, and experience. CompTIA A+, Network+, Microsoft, or related certifications preferred.
  • 3+ years of IT support, Service Desk, or technical support experience.
  • Experience supporting Windows, macOS, Microsoft 365, mobile devices, printers, peripherals, and common business applications.
  • Working knowledge of Active Directory, Microsoft Entra ID, Basic TCP/IP networking, endpoint management, and user account administration.
  • Demonstrated ability to troubleshoot end user hardware, software, operating systems and network connectivity.
  • Strong customer service, communication, organizational, and problem-solving skills with the ability to manage multiple priorities.
  • Experience utilizing IT ticketing systems, knowledge management tools, and standard IT support practices.
  • Experience supporting biotechnology, laboratory, manufacturing, or other regulated business environments preferred.

The anticipated salary range for this position is $36.00 - $40.00. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role. 

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