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Incident Problem Manager Jobs in Indiana (NOW HIRING)

enVista

Systems Administrator

Carmel, IN · On-site

Incident & Problem Management: Act as the first line of support for incidents and service requests. Log and track issues via the enVista ticketing system and escalate when necessary. * System ...

Volto USA

Entra ID Engineer

Indianapolis, IN · On-site

Participate in incident response, root cause analysis, and problem management activities. Develop and maintain technical documentation, standard operating procedures, and knowledge articles.

Virtusa

Database Administrator

Indianapolis, IN

Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management. * Knowledge and experience of using ITSM tools ...

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Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What are popular job titles related to Incident Problem Manager jobs in Indiana?

For Incident Problem Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Indiana look for?

The top searched job categories for Incident Problem Manager jobs in Indiana are:

What cities in Indiana are hiring for Incident Problem Manager jobs?

Cities in Indiana with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Indiana as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

Systems Administrator

enVista

Carmel, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Envista Holdings rating

8.7

Company rating: 8.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Be Part of enVista’s Next Chapter

enVista is stronger than ever—focused, energized, and ready to lead the future of supply chain and enterprise consulting. As the premier provider of supply chain technology and strategy services, material handling automation and robotics, Microsoft solutions, and IT managed services, we bring more than 20 years of unmatched domain expertise to thousands of leading brands. We don’t just solve problems, we help our clients transform the way they work, grow, and compete.

As a Systems Administrator at enVista, you will play a critical role in ensuring the smooth operation of clients' IT environments, supporting Microsoft Modern Workplace technologies, and helping clients leverage cloud-based solutions, collaboration tools, and other productivity technologies. You will be responsible for deploying, maintaining, and troubleshooting a variety of systems and services used in Modern Workplaces, from user devices to cloud applications, ensuring optimal performance and security for end users.

This is more than just an IT role, it’s an opportunity to be a thought leader and change-maker at a pivotal time in enVista’s journey. We are investing in our people, systems, and future, and we’re looking for bold innovators who want to build with us.

Why enVista?

Our associates are at the forefront of commerce, supply chain, and technology—developing smart, sustainable solutions that improve profitability and positively impact the world. We support our people with comprehensive onboarding and training, award and recognition programs, volunteer and affinity groups, and a strong mentoring culture. We’re committed to growing top talent—and giving them the tools to thrive.

If you’re ready to step into a high-impact role with a company that’s growing, innovating, and leading the market, this is your moment.

Apply today and be part of enVista’s next chapter.

What you will do:

  • End-User Support: Provide technical support to enVista’s clients, ensuring a high level of customer satisfaction by resolving IT issues related to end user support. This includes troubleshooting hardware, software, and connectivity issues.
  • Device Management: Configure, deploy, and manage devices (laptops, desktops, mobile devices) using tools like Microsoft Intune, Autopilot, SOTI or similar device management platforms.
  • Cloud & Collaboration Tools: Support cloud-based applications such as Microsoft 365 and other SaaS tools. Help clients with setting up and managing collaboration tools (Teams, SharePoint, OneDrive, etc.).
  • Remote Desktop & Virtualization Support: Assist enVista’s clients in deploying and maintaining virtual desktop infrastructure (VDI) solutions and remote desktop services, ensuring seamless work-from-anywhere experiences.
  • User Onboarding & Offboarding: Ensure smooth onboarding and offboarding processes for users, including provisioning and de-provisioning access to systems, applications, and data.
  • Security & Compliance: Assist in ensuring all systems and devices are compliant with security policies, including implementing multi-factor authentication (MFA), endpoint protection, and patch management solutions.
  • Incident & Problem Management: Act as the first line of support for incidents and service requests. Log and track issues via the enVista ticketing system and escalate when necessary.
  • System Monitoring & Maintenance: Monitor the health of client systems, including cloud services, collaboration tools, and endpoints. Perform routine maintenance tasks such as patching and updates.
  • Documentation & Reporting: Maintain accurate records of all technical support requests, resolutions, and system configurations and continually update within ITGlue.
  • Continuous Improvement: Stay up to date with industry trends and emerging technologies related to Modern Workplace and recommend improvements to optimize client environments.

What you will bring:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent work experience
  • 3-5 years of hands-on experience in IT support, preferably in a managed services or MSP environment.
  • Familiarity with Microsoft’s Modern Workplace technologies and solutions (e.g., Microsoft 365, Intune, Teams, Azure AD, VDI, etc.).
  • Experience with desktop and mobile device management solutions.
  • Knowledge of cloud platforms and SaaS-based tools.
  • Microsoft Certified: Modern Desktop Administrator Associate (or similar certifications) is a plus.
  • CompTIA ITF+, A+, or Network+ certifications are desirable.
  • ITIL Foundation or similar service management certification is a plus.

Technical Skills:

  • Strong troubleshooting skills, particularly with hardware, software, and networking issues.
  • Proficiency in Microsoft 365 administration (Exchange, Teams, OneDrive, SharePoint).
  • Knowledge of device management tools (e.g., Microsoft Intune, SCCM, SOTI, etc.).
  • Familiarity with basic networking concepts (TCP/IP, VPN, DNS, etc.).
  • Basic knowledge of Active Directory and Azure Active Directory.
  • Experience with endpoint protection and security tools.
  • Certifications:
    • AZ900 (required)
    • AZ104(required)
    • Citrix Certified Associate (CCA) (required)

Soft Skills:

  • Excellent communication and interpersonal skills, with the ability to interact with non-technical users.
  • Strong customer service orientation and problem-solving abilities.
  • Ability to work independently as well as part of a team.
  • Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
  • Additional Information

Work Environment:

This is a client-facing role, and you may need to travel to client sites or work remotely, depending on client needs.  Travel expectations are 25% locally and to other client sites that may require air travel and overnight stays.

Opportunities for Growth:

This role offers significant opportunities for professional development, including training and certifications in Modern Workplace technologies and IT management.

What we offer:

  • Competitive Pay + Performance Bonuses– Your impact matters, and we make sure it shows in your paycheck
  • Comprehensive Health Coverage– Choose from top-tier Medical, Dental, and Vision plans that work for you and your family
  • Generous PTO, Paid Holidays & Volunteer Days– Recharge, celebrate, and give back with time off that supports your life and passions
  • Peace of Mind– Enjoy company-paid Life Insurance and Short- and Long-Term Disability benefits
  • Paid Sabbatical– After seven years of service, take a well-earned break to rest, recharge, or explore
  • 401(k) with Company Match– Invest in your future with a retirement plan that grows alongside you
  • Flexible Work Options– Balance life and work with hybrid and remote opportunities that support how you thrive
  • Employee Referral Bonus– Know someone amazing? Get rewarded for bringing top talent into the enVista family

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