ZipRecruiter

Log In

1

Incident Problem Manager Jobs in Indiana (NOW HIRING)

Celanese

EHS Manager

Evansville, IN · On-site

$79K - $107K/yr

Lead incident reviews and drive continuous improvement across systems. * Build EHS capability ... Systems thinking and problem-solving mindset. * Ability to manage multiple priorities and drive ...

Celanese Corporation

EHS Manager

Evansville, IN · On-site

$79K - $107K/yr

Lead incident reviews and drive continuous improvement across systems. * Build EHS capability ... Systems thinking and problem-solving mindset. * Ability to manage multiple priorities and drive ...

Kaizen HR Solutions, LLC

Safety Manager

Evansville, IN · On-site

Lead incident investigations and implement corrective actions * Conduct audits, inspections, and ... Hands-on, data-driven approach to problem solving * Bachelor's degree required * Certifications ...

CBRE

Safety Manager - Data Center Construction

Fort Wayne, IN · On-site

$73K - $98K/yr

This role provides leadership in hazard mitigation, incident prevention, and training while reporting directly to the HSE Program Manager. Strong leadership, strategic problem-solving, and effective ...

Axius Technologies Inc

Desktop Support - Level 2

Princeton, IN · On-site

$19 - $24.25/hr

... incident and request handling RESPONSIBILITIES: • Provide Level 2 technical assistance and ... problem management issues • Perform additional tasks (end user/infra related) when required • ...

Volumod Indy LLC

Safety Manager

Indianapolis, IN

$90K - $115K/yr

Lead incident investigations, root cause analyses, and corrective action plans * Track, analyze ... Strong organizational and problem-solving abilities Work Environment & Travel * Frequent travel to ...

Volumod Indy LLC

Safety Manager

Indianapolis, IN · On-site

$90K - $115K/yr

Lead incident investigations, root cause analyses, and corrective action plans * Track, analyze ... Strong organizational and problem-solving abilities Work Environment & Travel * Frequent travel to ...

Volumod LLC

Safety Manager

Indianapolis, IN · On-site

$115K/yr

Lead incident investigations, root cause analyses, and corrective action plans * Track, analyze ... Strong organizational and problem-solving abilities Work Environment & Travel * Frequent travel to ...

The Heritage Group

Network Engineer

Indianapolis, IN · On-site

ITIL based service delivery for Incident Management, Change Management, Problem Management, Capacity Management, and Configuration Management * Ability to hold themselves and others accountable to ...

next page

Showing results 1-20

All JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Indiana

Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Indiana? For Incident Problem Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Indiana look for? The top searched job categories for Incident Problem Manager jobs in Indiana are:
What cities in Indiana are hiring for Incident Problem Manager jobs? Cities in Indiana with the most Incident Problem Manager job openings:
Incident Problem Manager jobs near you
Desktop Support - Level 2

Desktop Support - Level 2

Axius Technologies Inc

Princeton, IN

$19 - $24.25/hr

Contractor

Posted 3 days ago

Key responsibilities

  • Provide Level 2 technical assistance and support to resolve problems related to computer hardware and software for end users.

  • Install desktop and laptop software using approved tools and troubleshoot operating system and LAN/WAN connection issues.

  • Update tickets with accurate records of work performed and resolution details, and coordinate hardware warranty repair or escalation to third-party vendors when necessary.

Job description

Company Description

This opportunity is with a multibillion $ Global giant based in United States, Canada & Mexico, with 16 different delivery centers and Regional offices in North America & more than 300,000 people working worldwide.This job gives you an opportunity to work with an organization which has been consistently in the top 5 best employers in US & Europe.We are sure that you wouldn't let this opportunity go by! Sounds interesting? Read on further to understand the role

Job Description

Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

RESPONSIBILITIES:

         Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. 

         Analyze, resolve, respond to, and document end user inquiries

         Install desktop/Laptop software using approved tools

         Troubleshoot operating system

         Troubleshoot connection issues with LAN/WAN

         Update tickets with accurate and timely records of work performed, and resolution detail

         Maintain and contribute to a knowledge base

         Coordinate hardware warranty repair

         Escalate to 3rd party vendors when necessary

         Responsible for raising and coordinating problem management issues

         Perform additional tasks (end user/infra related) when required

         Participate in projects 

         Strong understanding and skills in SLA, KPI Management 

Qualifications

Desktop Support - Level 2

Additional Information

Axius Technologies is a leading multimillion $ Global Talent Development Corporation, building skilled manpower pool for global industry requirements. The Company which was set up in 2007, to help the nascent IT industry overcome its human resources challenges, has today grown to be amongst world's leading talent development organization. We help IT consulting services organizations and end user organizations in identifying niche skilled IT resources on contract and full time basis. Axius has delivered top notch talent throughout North America, CALA, EMEA and APAC & we are proud to be have been featured in FORBES MAGAZINE as one of the leading IT recruitment organizations in North America

Apply