Participate in incident response, root cause analysis, and problem management activities. * Develop and maintain technical documentation, standard operating procedures, and knowledge articles.
Quick apply
Participate in incident response, root cause analysis, and problem management activities. * Develop and maintain technical documentation, standard operating procedures, and knowledge articles.
Understand Incident management, Change management and Problem management from ITIL perspective. * Understanding of with Lotus Notes and SharePoint is added advantage.
Understand Incident management, Change management and Problem management from ITIL perspective. * Understanding of with Lotus Notes and SharePoint is added advantage.
Entra ID Engineer
Indianapolis, IN · On-site
Participate in incident response, root cause analysis, and problem management activities. Develop and maintain technical documentation, standard operating procedures, and knowledge articles.
Quick apply
Entra ID Engineer
Indianapolis, IN · On-site
Participate in incident response, root cause analysis, and problem management activities. Develop and maintain technical documentation, standard operating procedures, and knowledge articles.
Lead incident, problem, and change management across all supported platforms - triaging tickets, performing root-cause analysis, and driving permanent fixes within SLA. Manage installation ...
Lead incident, problem, and change management across all supported platforms - triaging tickets, performing root-cause analysis, and driving permanent fixes within SLA. Manage installation ...
Proactive and reactive identification of root causes underlying recurring incidents, managing a structured problem backlog and driving permanent resolution to reduce the overall incident burden.
New
Proactive and reactive identification of root causes underlying recurring incidents, managing a structured problem backlog and driving permanent resolution to reduce the overall incident burden.
New
Database Administrator
Indianapolis, IN · On-site
Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management. * Knowledge and experience of using ITSM tools ...
Database Administrator
Indianapolis, IN · On-site
Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management. * Knowledge and experience of using ITSM tools ...
Entra ID Engineer
Indianapolis, IN · On-site
$110K - $130K/yr
... in incident response, root cause analysis, and problem management activities. • Develop and maintain technical documentation, standard operating procedures, and knowledge articles. Salary Range ...
Entra ID Engineer
Indianapolis, IN · On-site
$110K - $130K/yr
... in incident response, root cause analysis, and problem management activities. • Develop and maintain technical documentation, standard operating procedures, and knowledge articles. Salary Range ...
Tier 2 - Technical Support Specialist
Lebanon, IN · On-site
$55K - $65K/yr
Escalate to Tier 3 when issues require engineering-level expertise Escalation & Problem Management ... Participate in post-incident reviews and corrective actions Documentation & Knowledge Sharing
Tier 2 - Technical Support Specialist
Lebanon, IN · On-site
$55K - $65K/yr
Escalate to Tier 3 when issues require engineering-level expertise Escalation & Problem Management ... Participate in post-incident reviews and corrective actions Documentation & Knowledge Sharing
Incident, Problem, Change). * Manage a Managed Service Providers (MSP) delivery to the contractual obligations to provide day-to-day delivery of the process and policies for ITSM. * Drive ...
Incident, Problem, Change). * Manage a Managed Service Providers (MSP) delivery to the contractual obligations to provide day-to-day delivery of the process and policies for ITSM. * Drive ...
Cyber Security Assessment Manager
Indianapolis, IN · On-site
$106K - $143K/yr
Infrastructure-level Incident and Problem Management * Integrated Cyber Auditing alongside business and operational auditors * Assessing design and operational effectiveness of technical ...
Cyber Security Assessment Manager
Indianapolis, IN · On-site
$106K - $143K/yr
Infrastructure-level Incident and Problem Management * Integrated Cyber Auditing alongside business and operational auditors * Assessing design and operational effectiveness of technical ...
Data Center Manager, DCC Communities
New Carlisle, IN · On-site
$152K/yr
... incident management, problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still ...
Data Center Manager, DCC Communities
New Carlisle, IN · On-site
$152K/yr
... incident management, problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still ...
Intern IT Network
Merrillville, IN · On-site
$14.75 - $19.50/hr
... incident, problem, change, asset, and configuration management within this technology domain. This includes working with enterprise architects, program managers, IT analysts and managed service ...
Intern IT Network
Merrillville, IN · On-site
$14.75 - $19.50/hr
... incident, problem, change, asset, and configuration management within this technology domain. This includes working with enterprise architects, program managers, IT analysts and managed service ...
Intern IT Network
Merrillville, IN · On-site
$14.75 - $19.50/hr
... incident, problem, change, asset, and configuration management within this technology domain. This includes working with enterprise architects, program managers, IT analysts and managed service ...
Intern IT Network
Merrillville, IN · On-site
$14.75 - $19.50/hr
... incident, problem, change, asset, and configuration management within this technology domain. This includes working with enterprise architects, program managers, IT analysts and managed service ...
Data Center Manager, DCC Communities
New Carlisle, IN · On-site
$152K/yr
... incident management, problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still ...
Data Center Manager, DCC Communities
New Carlisle, IN · On-site
$152K/yr
... incident management, problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still ...
Good general IT skills and familiarity with ticketing/ITIL-style incident and problem management processes. * Disciplined approach to change control: backups before changes, approvals, testing prior ...
Good general IT skills and familiarity with ticketing/ITIL-style incident and problem management processes. * Disciplined approach to change control: backups before changes, approvals, testing prior ...
Intern IT Network
Merrillville, IN · On-site
$14 - $18.50/hr
... incident, problem, change, asset, and configuration management within this technology domain. This includes working with enterprise architects, program managers, IT analysts and managed service ...
Intern IT Network
Merrillville, IN · On-site
$14 - $18.50/hr
... incident, problem, change, asset, and configuration management within this technology domain. This includes working with enterprise architects, program managers, IT analysts and managed service ...
ITSM Specialist
Indianapolis, IN · On-site
$60K - $80K/yr
... incident, and problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating ...
Quick apply
ITSM Specialist
Indianapolis, IN · On-site
$60K - $80K/yr
... incident, and problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating ...
Incident and Problem Management - Responds to disruptions and recurring issues by restoring service quickly, identifying root causes, and applying structured methods to reduce risk, improve ...
Incident and Problem Management - Responds to disruptions and recurring issues by restoring service quickly, identifying root causes, and applying structured methods to reduce risk, improve ...
Incident and Problem Management - Responds to disruptions and recurring issues by restoring service quickly, identifying root causes, and applying structured methods to reduce risk, improve ...
Incident and Problem Management - Responds to disruptions and recurring issues by restoring service quickly, identifying root causes, and applying structured methods to reduce risk, improve ...
Incident and Problem Management - Responds to disruptions and recurring issues by restoring service quickly, identifying root causes, and applying structured methods to reduce risk, improve ...
Incident and Problem Management - Responds to disruptions and recurring issues by restoring service quickly, identifying root causes, and applying structured methods to reduce risk, improve ...
Incident Problem Manager information
What does an Incident Problem Manager do?
An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.
How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?
Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.
What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?
To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What is the difference between Incident Problem Manager vs Incident Coordinator?
| Aspect | Incident Problem Manager | Incident Coordinator |
|---|---|---|
| Primary Role | Manages the lifecycle of incidents and problems to minimize impact and prevent recurrence | Coordinates incident response activities, ensuring timely resolution and communication |
| Certifications | ITIL Foundation, Problem Management certifications | ITIL Foundation, Incident Management certifications |
| Work Environment | Typically in IT service management teams, focusing on problem analysis | Operational teams, focusing on incident handling and communication |
While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.
What are popular job titles related to Incident Problem Manager jobs in Indiana?
For Incident Problem Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Indiana look for?
The top searched job categories for Incident Problem Manager jobs in Indiana are:
What cities in Indiana are hiring for Incident Problem Manager jobs?
Cities in Indiana with the most Incident Problem Manager job openings:
Full-time
Re-posted 15 days ago
Job description
Entra ID Engineer
Indianapolis, IN
Fulltime
Must Have Technical/Functional Skills
The role requires strong expertise in Microsoft Entra ID, Azure cloud technologies, privileged identity management, access governance,
authentication technologies, and incident troubleshooting.
Roles & Responsibilities
Key Responsibilities
Microsoft Entra ID Administration
• Manage and maintain Microsoft Entra ID tenants, users, groups, and administrative roles.
• Configure and support authentication methods including MFA, Passwordless Authentication, FIDO2, and Self-Service Password Reset (SSPR).
• Implement and manage Conditional Access policies.
• Administer Identity Governance features including Access Reviews, Entitlement Management, and Lifecycle Workflows.
• Configure and troubleshoot Single Sign-On (SSO) integrations for SaaS and enterprise applications.
• Support B2B and B2C identity collaboration scenarios.
Azure Identity & Security
• Manage Azure AD Connect, Cloud Sync, and hybrid identity infrastructure.
• Monitor and troubleshoot identity synchronization issues between on-premises Active Directory and Entra ID.
• Implement Zero Trust security principles for identity access controls.
• Support Azure RBAC (Role-Based Access Control) and resource access governance.
• Administer Managed Identities and service principals.
Privileged Access Management (PAM)
• Administer and support Privileged Identity Management (PIM).
• Manage Just-In-Time (JIT) access and privileged role activation processes.
Security & Compliance
• Monitor identity-related security alerts and incidents.
• Support audits, compliance reviews, and access certification campaigns.
• Generate IAM and PAM operational reports.
Operations & Support
• Provide L2/L3 support for identity and access management issues.
• Troubleshoot authentication, authorization, federation, and SSO issues.
• Participate in incident response, root cause analysis, and problem management activities.
• Develop and maintain technical documentation, standard operating procedures, and knowledge articles.