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Incident Problem Manager Jobs in Indiana (NOW HIRING)

Virtusa

Database Administrator

Indianapolis, IN

Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management. * Knowledge and experience of using ITSM tools ...

Lilly

Engineer - MES - Lebanon LP1

Lebanon, IN

... the incident, problem, configuration, and change/release management are all accomplished in alignment with and understanding of business needs Acts as the Tech at Lilly key contact SME for MES ...

Circle

$140K - $185K/yr

Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow * Collaborate cross-functionally to evolve ITIL practices and elevate global IT service ...

Circle

Staff IT Engineer

Boston, IN · Remote

$140K - $185K/yr

Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow * Collaborate cross-functionally to evolve ITIL practices and elevate global IT service ...

Circle

Staff IT Engineer

Columbus, IN · Remote

$140K - $185K/yr

Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow * Collaborate cross-functionally to evolve ITIL practices and elevate global IT service ...

Circle

Staff IT Engineer

Nashville, IN · Remote

$140K - $185K/yr

Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow * Collaborate cross-functionally to evolve ITIL practices and elevate global IT service ...

Circle

Staff IT Engineer

Portland, IN · Remote

$140K - $185K/yr

Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow * Collaborate cross-functionally to evolve ITIL practices and elevate global IT service ...

Circle

Staff IT Engineer

Austin, IN · Remote

$140K - $185K/yr

Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow * Collaborate cross-functionally to evolve ITIL practices and elevate global IT service ...

Circle

Staff IT Engineer

Atlanta, IN · Remote

$140K - $185K/yr

Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow * Collaborate cross-functionally to evolve ITIL practices and elevate global IT service ...

Circle

Staff IT Engineer

Miami, IN · Remote

$140K - $185K/yr

Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow * Collaborate cross-functionally to evolve ITIL practices and elevate global IT service ...

Circle

$140K - $185K/yr

Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow * Collaborate cross-functionally to evolve ITIL practices and elevate global IT service ...

Circle

$140K - $185K/yr

Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow * Collaborate cross-functionally to evolve ITIL practices and elevate global IT service ...

Circle

Staff IT Engineer

Florence, IN · Remote

$140K - $185K/yr

Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow * Collaborate cross-functionally to evolve ITIL practices and elevate global IT service ...

Circle

Staff IT Engineer

Francisco, IN · Remote

$140K - $185K/yr

Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow * Collaborate cross-functionally to evolve ITIL practices and elevate global IT service ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Utilizes problem management databases and Help Desk systems to troubleshoot service problems and ... Providing incident history, occurrence information, and reports to IS staff. * Providing basic Help ...

Circle

$140K - $185K/yr

Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow * Collaborate cross-functionally to evolve ITIL practices and elevate global IT service ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Utilizes problem management databases and Help Desk systems to troubleshoot service problems and ... Providing incident history, occurrence information, and reports to IS staff. * Providing basic Help ...

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Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What are popular job titles related to Incident Problem Manager jobs in Indiana? For Incident Problem Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Indiana look for? The top searched job categories for Incident Problem Manager jobs in Indiana are:
What cities in Indiana are hiring for Incident Problem Manager jobs? Cities in Indiana with the most Incident Problem Manager job openings:
Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Indiana as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.
Database Administrator

Database Administrator

Virtusa Corporation

Indianapolis, IN • On-site

Full-time

Posted 22 days ago

Job description

Role:
  • This role will be responsible for transitioning DBA support to a 24x7 delivery team. The resource will be responsible for aligning on standards with the customer and ensuring the team implements those standards within the first 12 months of the engagement.
  • Requirements
  • Qualification: B.Tech (Computer Sc)
  • Experience: 68 years
  • Mandatory experience of working in a support engagement
  • Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management.
  • Knowledge and experience of using ITSM tools like Service Now / Remedy.
  • Must be willing to be a lead for other middleware platforms.

Database skillsets:
  • Primary: Microsoft SQL Server, DB2
  • Secondary: MongoDB, MySQL, Postgres
  • Effective problem solving and root cause analysis skills.
  • Level 3 Administrative operational support of Microsoft SQL including HA Always On environments
  • Alert monitoring, perform health checks, troubleshooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles
  • Apply platform updates, patches, and configuration changes
  • Participate in risk and security related activities
  • Create incidents with vendor support as needed
  • Provide 24x7 oncall support as needed
  • Train L2 support engineers
  • Review existing business procedures and recommend and implement changes
  • Performance tuning
  • Ensure database backups are configured to meet defined RPO and RTO
  • Deploy and configure SQL monitoring tools
  • Automate data refreshes in lower environments
  • Own release management process for database servers
  • Skilled at defining business requirements
  • Excellent English communication skill
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About Virtusa

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We are builders, makers, and doers with the technical skills and domain expertise to transform your business at scale and speed without disruption. Our unique Engineering First approach blends deep industry expertise and empowered, agile teams, to create holistic solutions that seamlessly move the business forward. We help clients engage with new technology paradigms to creatively build solutions that drive them to the forefront of their industries.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Westborough, MA, US

Year founded

1996

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