The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring. This role manages the lifecycle of all problems ...
The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring. This role manages the lifecycle of all problems ...
Facilitates problem resolutions in coordination with Production teams utilizing problem solving ... Manage customer sorts as needed, this includes minimal travel to oversee sorts as needed.
Facilitates problem resolutions in coordination with Production teams utilizing problem solving ... Manage customer sorts as needed, this includes minimal travel to oversee sorts as needed.
Facilitates problem resolutions in coordination with Production teams utilizing problem solving ... Manage customer sorts as needed, this includes minimal travel to oversee sorts as needed.
Facilitates problem resolutions in coordination with Production teams utilizing problem solving ... Manage customer sorts as needed, this includes minimal travel to oversee sorts as needed.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...
Help Desk Analyst
$18.50 - $25/hr
Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...
Help Desk Analyst
$18.50 - $25/hr
Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...
Database Administrator
Indianapolis, IN · On-site
Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management. * Knowledge and experience of using ITSM tools ...
Database Administrator
Indianapolis, IN · On-site
Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management. * Knowledge and experience of using ITSM tools ...
Database Administrator
Indianapolis, IN · On-site
Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management. * Knowledge and experience of using ITSM tools ...
Database Administrator
Indianapolis, IN · On-site
Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management. * Knowledge and experience of using ITSM tools ...
Client Success Manager
Indianapolis, IN · On-site
They are responsible for the timely resolution of incidents, minimizing their impact on business operations. ▫ Problem Management: They identify and address the root causes of recurring incidents ...
Client Success Manager
Indianapolis, IN · On-site
They are responsible for the timely resolution of incidents, minimizing their impact on business operations. ▫ Problem Management: They identify and address the root causes of recurring incidents ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
Deskside Support Specialist
Elizabeth, IN · On-site
Performs advanced Deskside computing problem determination and resolution and uses Remedy to manage all tickets reported to I.T. Uses Remedy to track and close all client/user calls/problems reported ...
Deskside Support Specialist
Elizabeth, IN · On-site
Performs advanced Deskside computing problem determination and resolution and uses Remedy to manage all tickets reported to I.T. Uses Remedy to track and close all client/user calls/problems reported ...
Deskside Support Specialist
Elizabeth, IN · On-site
Performs advanced Deskside computing problem determination and resolution and uses Remedy to manage all tickets reported to I.T. Uses Remedy to track and close all client/user calls/problems reported ...
Deskside Support Specialist
Elizabeth, IN · On-site
Performs advanced Deskside computing problem determination and resolution and uses Remedy to manage all tickets reported to I.T. Uses Remedy to track and close all client/user calls/problems reported ...
Deskside Support Specialist
Elizabeth, IN · On-site
Performs advanced Deskside computing problem determination and resolution and uses Remedy to manage all tickets reported to I.T. Uses Remedy to track and close all client/user calls/problems reported ...
Deskside Support Specialist
Elizabeth, IN · On-site
Performs advanced Deskside computing problem determination and resolution and uses Remedy to manage all tickets reported to I.T. Uses Remedy to track and close all client/user calls/problems reported ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...
Problem Manager information
See Indiana salary details
$32.6K is the 25th percentile. Wages below this are outliers.
$26.6K - $34.2K
32% of jobs
$34.2K - $41.8K
2% of jobs
$41.8K - $49.4K
11% of jobs
The median wage is $51.3K / yr.
$49.4K - $56.9K
22% of jobs
$56.9K - $64.5K
5% of jobs
$70.6K is the 75th percentile. Wages above this are outliers.
$64.5K - $72.1K
4% of jobs
$72.1K - $79.6K
4% of jobs
$79.6K - $87.2K
5% of jobs
$87.2K - $94.8K
6% of jobs
$94.8K - $102.3K
6% of jobs
$102.3K - $109.9K
2% of jobs
$26.6K
$58.5K
$109.9K
How much do problem manager jobs pay per year?
As of Jun 19, 2026, the average yearly pay for problem manager in Indiana is $58,450.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,900.00 and $79,900.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
What are the primary challenges a Problem Manager faces in their day-to-day work?
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
What does a Problem Manager do?
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
What are popular job titles related to Problem Manager jobs in Indiana? For Problem Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Indiana look for? The top searched job categories for Problem Manager jobs in Indiana are:
What cities in Indiana are hiring for Problem Manager jobs? Cities in Indiana with the most Problem Manager job openings:
Other
Posted 11 days ago
Job description
The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring. This role manages the lifecycle of all problems, from initial detection through to resolution, ensuring that root causes are identified and permanent fixes are implemented. The Problem Manager works closely with incident management, change management, and other IT teams to prioritize problems based on impact and urgency, and to implement proactive measures to improve overall system stability and performance.
Key Responsibilities
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Manage the lifecycle of all problems from initial detection through resolution
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Conduct root cause analysis (RCA) on IT infrastructure issues
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Develop and implement permanent corrective actions
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Prioritize problems based on impact and urgency
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Collaborate with incident management teams on integration
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Develop process improvements to prevent problem recurrence
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Maintain comprehensive problem records and documentation
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Generate problem management reports and metrics
Required Qualifications
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Bachelor's degree in IT, Computer Science, or Business Administration (or equivalent experience)
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4+ years of experience in problem management or incident management
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Strong understanding of ITIL frameworks and best practices
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Proficiency with problem and incident management tools and systems
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Expert-level root cause analysis skills
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Excellent communication and interpersonal skills
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Ability to manage multiple issues simultaneously
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Experience with federal IT environments
Job Specific Skills
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Root Cause Analysis & Problem Solving
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ITIL Framework Knowledge
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Incident Management Integration
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Problem Lifecycle Management
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Technical Infrastructure Knowledge
Preferred Skills
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ITIL Foundation or Certified Problem Manager certification
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CASTLE-NET IT environment familiarity
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ServiceNow or similar ticketing system expertise
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Federal contracting background
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Change Management experience
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$94,100 - 132,500
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.