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Problem Manager Jobs in Indiana (NOW HIRING)

FXI

Quality Problem Solving Engineer

Fort Wayne, IN · On-site

$66K - $85K/yr

Quality Problem Solving Engineer Location: Ability to travel 50-70% to support multiple plant ... Support Customer Quality Management by leading customer issue investigations, communicating ...

Amazon

Data Center Manager, DCC Communities

New Carlisle, IN · On-site

$152K/yr

... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...

Amazon

Data Center Manager, DCC Communities

New Carlisle, IN · On-site

$152K/yr

... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...

Gainbridge

Production Operations Lead

Zionsville, IN · On-site

$140 - $170/hr

Beyond incident response, this role owns the problem management lifecycle: creating problem tickets within 24-48 hours of incident resolution, facilitating Problem Review Board (PRB) meetings to ...

Posted today

Everwisecu

Service Desk Analyst

Carmel, IN · On-site

$52 - $68/hr

Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence.**Primary Responsibilities and Duties:*** **Service Desk Request Management:

Virtusa

Database Administrator

Indianapolis, IN · On-site

Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management. * Knowledge and experience of using ITSM tools ...

EXOS

Sr. Service Delivery Manager

Indianapolis, IN · On-site

Problem Management: They identify and address the root causes of recurring incidents to prevent future disruptions. * Request Fulfillment: They manage service requests from users, ensuring they are ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence. Primary Responsibilities and Duties: * Service Desk Request Management:

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence. Primary Responsibilities and Duties: * Service Desk Request Management:

Crowe LLP

Cyber Security Assessment Manager

Indianapolis, IN · On-site

$106K - $143K/yr

Infrastructure-level Incident and Problem Management * Integrated Cyber Auditing alongside business and operational auditors * Assessing design and operational effectiveness of technical ...

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Problem Manager information

See Indiana salary details

$26.6K

$58.5K

$109.9K

How much do problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for problem manager in Indiana is $58,450.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,900.00 and $79,900.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Indiana?

For Problem Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Indiana look for?

The top searched job categories for Problem Manager jobs in Indiana are:

What cities in Indiana are hiring for Problem Manager jobs?

Cities in Indiana with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Indiana as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $58,450 per year, or $28.1 per hour.

Quality Problem Solving Engineer

FXI

Fort Wayne, IN • On-site

$66K - $85K/yr

Full-time

Re-posted 16 days ago

Job description

Job Title: Quality Problem Solving Engineer
Location: Ability to travel 50-70% to support multiple plant locations
Job Type: Onsite (Preferably based at one of our plant locations)
Reporting to: Quality Director
Direct Reports: N/A
Company Overview: FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. Our products include finished goods, sub-assemblies, services, and raw materials for OEMs, fabricators, and retailers. You will find FXI's foam innovations inside, around, and under yourself in countless applications. Everywhere foam goes, FXI's innovations lead the way! Won't you join us?
Job Summary: As a Quality Problem Solving Engineer you will drive quality improvement, root cause analysis, and problem-solving excellence across its manufacturing network. This role is responsible for rapidly assessing issues and determining the appropriate level of response-whether through practical, rapid problem-solving methods or more structured Red X investigations for complex and recurring issues.
The successful candidate will be a self-driven, logical thinker who thrives in a manufacturing environment and can facilitate cross-functional teams toward practical, sustainable solutions. They will possess a strong understanding of Lean principles, believe in simplicity over complexity, and focus on identifying true root causes rather than managing symptoms.
This position will be based at one of FXI's manufacturing facilities and requires approximately 50-70% travel to support quality initiatives throughout the company's plant network.
Key Responsibilities
  • Lead Root Cause Investigations by assessing manufacturing, process, product, and customer quality issues and selecting the most effective problem-solving approach.
  • Drive Corrective and Preventive Actions through rapid containment, root cause identification, implementation, validation, and sustainability of solutions.
  • Facilitate Structured Problem-Solving using methodologies such as Red X®, 3-Legged 5-Why, and Is / Is Not Analysis to resolve complex and chronic issues.
  • Identify and Reduce Process Variation by applying Shainin Red X principles, BOB/WOW comparisons, and practical experimentation techniques.
  • Analyze Trends and Systemic Issues across multiple facilities to identify recurring problems, business risks, and opportunities for improvement.
  • Lead Read Across Initiatives to standardize lessons learned, prevent issue recurrence, and deploy best practices throughout the manufacturing network.
  • Champion Lean Quality Principles by eliminating waste, simplifying processes, and promoting practical, value-added solutions to quality challenges.
  • Collaborate Cross-Functionally with Operations, Engineering, Maintenance, Supply Chain, and Quality teams to resolve critical issues and drive sustainable improvements.
  • Support Customer Quality Management by leading customer issue investigations, communicating corrective actions, and participating in customer-facing quality discussions and escalations.
  • Develop Organizational Capability by coaching and training plant teams in problem-solving methodologies, root cause analysis, Lean principles, and effective corrective action development.

Qualifications:
  • Bachelor's degree in engineering, Manufacturing, Quality, or a related technical discipline.
  • Minimum 5 years of manufacturing quality, process engineering, or operations experience.
  • Demonstrated success leading root cause analysis and corrective action activities.
  • Strong understanding of manufacturing processes and quality systems.
  • Ability to travel 50-70% to support multiple plant locations.
  • Excellent verbal and written communication skills.

Preferred Experience:
  • Experience with Shainin Red X methodologies and variation reduction techniques.
  • Lean Manufacturing or Continuous Improvement experience.
  • Experience leading plant-to-plant Read Across initiatives.
  • Experience facilitating customer quality issue resolution.
  • Knowledge of A3, 8D, and practical problem-solving methodologies.
  • Lean, ASQ, or related certifications.

Our Commitment to a Diverse Workforce: FXI is an Equal Opportunity Employer. FXI does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or based on any individual's membership in any group or class protected by applicable federal, state, or local laws. We support workplace diversity. We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
FXI is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at FXI via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FXI. No fee will be paid in the event the candidate is hired by FXI as a result of the referral or through other means.

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