ZipRecruiter

Log In

1

Problem Manager Jobs in Indiana (NOW HIRING)

Amazon

Data Center Manager, DCC Communities

New Carlisle, IN · On-site

$152K/yr

... problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development ...

Virtusa

Database Administrator

Indianapolis, IN · On-site

Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management. * Knowledge and experience of using ITSM tools ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence. Primary Responsibilities and Duties: * Service Desk Request Management:

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence. Primary Responsibilities and Duties: * Service Desk Request Management:

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence. Primary Responsibilities and Duties: * Service Desk Request Management:

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence. Primary Responsibilities and Duties: * Service Desk Request Management:

next page

Showing results 1-20

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Indiana

Problem Manager information

See Indiana salary details

$26.6K

$58.5K

$109.9K

How much do problem manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem manager in Indiana is $58,450.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,900.00 and $79,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Indiana look for?

The top searched job categories for Problem Manager jobs in Indiana are:

What cities in Indiana are hiring for Problem Manager jobs?

Cities in Indiana with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,450 per year, or $28.1 per hour.

QUALITY SPECIALIST - Problem Resolution Coordinator

NSG Group

Shelbyville, IN

Full-time

Re-posted 25 days ago

Job description

Essential Duties.

  •  Gathers information on problems and/or concerns from customers. Facilitates problem resolutions in coordination with Production teams utilizing problem solving tools.
  •  Coordinates containment of all quality concerns. Manage customer sorts as needed, this includes minimal travel to oversee sorts as needed.
  •  Maintain corrective action system. This includes distribution of quality package and initial response to customer via customer portals, overseeing, and reporting out on the corrective action status.  Issues quality dispatches or customer concern responses.
  •  Schedules and leads cross-functional meetings focusing on customer quality related problems. Generates, maintains and assigns responsibility/completion timing for action items required to meet customer requirements and expectations for formal quality concern responses.
  •  Completes daily, weekly, monthly quality reports. Generates PPM Reports, assists in PPM Tracks 5P/8D timeliness and effectiveness.
  •  Issues Return Material Authorizations
  •  Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
  •  Other duties as assigned by Manager

Scope/Dimensions:

  • Interactions with internal and external technical experts to resolve issues related to nonconformities of product, process, and quality system.
  • Prepare and present corrective action response to Sr. leadership and or customer representatives.
  • Influence the work of others who do not report directly to this job title and hold others accountable for their work output without a direct supervisory relationship.

 

Competencies:

  • People:  Influential.  1.  Simply conveys information and ideas to others.  2. Builds Rapport and makes a positive and credible impact.  3. Demonstrates attentive and active listening skills; takes a real interest in the views and ideas of others and ensures proposals address others’ needs and priorities. 
  • Vision:  Customer Focus.  1.  Actively seeks to understand internal and external customer circumstances, problems, expectations, and needs.  2.  Ensures that customer solutions, practices, and procedures are designed and implemented to assure customer satisfaction.  3.  Ensures that the customer perspective is the driving force behind business decisions and activities.
  • Results:  Passion for Excellence.  1. Takes personal responsibility and ownership for achieving results & objectives.  2. Demonstrates and fosters a sense of urgency, drive and personal commitment.  3. Shows resilience by consistently displaying a positive outlook and responding resourcefully when faced with new challenges and demands

 

Qualifications Required:

  • Associate’s degree in a related discipline or a combination of equivalent education and experience or equivalent experience.
  • Previous work experience in production quality assurance, customer quality assurance.
  • Knowledge of and ability to utilize problem solving tools such as Six Sigma, Fishbone, KT, 8D, etc.
  • Moderate to advanced computer skills including use of Microsoft office suite, etc.
  • Quality systems (IATF 16949) knowledge.  Previous experience with document control systems and/or customer portals.
  • Demonstrated excellent communication skills in English.
  • Demonstrated detail oriented; strong organization skills; strong analytical skills; and project management skills.
  • Ability to develop and present solid solutions to team members and Management.

 

Qualification Desired:

  • Bachelor’s degree in related discipline or a combination of related education and experience.
  • IATF 16949 auditor certification.
  • Engineering or Quality experience in an automotive manufacturing environment.
  • Six sigma green belt or black belt certification.

 

Apply