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Problem Manager Jobs in Elkhart, IN (NOW HIRING)

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence. Primary Responsibilities and Duties: * Service Desk Request Management:

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence. Primary Responsibilities and Duties: * Service Desk Request Management:

Imagineering Finishing Technologies

Quality Manager

South Bend, IN · On-site

$80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The successful candidate must be a strong leader, coach, and technical problem solver who builds ... Quality Management Responsibilities * Lead and develop the Indianapolis Quality team. * Maintain ...

New

Webforge

Continuous Improvement Manager

Elkhart, IN

$90K - $121K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coach, mentor, and train employees and leaders at all levels to develop problem-solving capability and strengthen ownership of CI principles. * Partner with the Plant Manager and regional CI ...

Valmont Industries, Inc.

Continuous Improvement Manager

Elkhart, IN · On-site

$90K - $121K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coach, mentor, and train employees and leaders at all levels to develop problem-solving capability and strengthen ownership of CI principles. * Partner with the Plant Manager and regional CI ...

Imagineering Enterprises, Inc.

Quality Manager

South Bend, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Quality Manager must be visible, engaged, and willing to work alongside the team to ensure ... The successful candidate must be a strong leader, coach, and technical problem solver who builds ...

New

NORTH AMERICAN COMPOSITES

Operations Manager

Mishawaka, IN · On-site

$80K - $100K/yr

  • Dental

  • Vision

  • Retirement

  • PTO

This role requires strong leadership, problem-solving skills, and the ability to drive continuous improvement in operational processes. What you can expect to do in this role as an Operations Manager:

Dunhams Sports

General Manager

Mishawaka, IN · On-site

  • Medical

  • Dental

  • Vision

Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunhams Sports

Team Manager

Three Rivers, MI · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Qualifications Must have 2 years of retail management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Dunhams Sports

Team Manager

Mishawaka, IN · On-site

$17 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ... Must have 2 years of retail management experience. Strong organizational and leadership skills and ...

Dunhams Sports

General Manager

Three Rivers, MI

  • Medical

  • Dental

  • Vision

Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...

Peoplelink Group

Project Manager

South Bend, IN · On-site +1

  • Medical

  • PTO

The Project Manager is responsible for leading and delivering strategic, cross-functional ... Success in this role requires strong organization, communication, facilitation, and problem-solving ...

Peoplelink Group

Project Manager

South Bend, IN

  • Medical

  • PTO

The Project Manager is responsible for leading and delivering strategic, cross-functional ... Success in this role requires strong organization, communication, facilitation, and problem-solving ...

CFS

Human Resources Manager

Granger, IN · On-site

Human Resources Manager | $85,000 - $115,000 | Granger, IN A growing organization is seeking an ... Excellent communication and problem-solving skills This position offers the opportunity to help ...

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Problem Manager information

See Elkhart, IN salary details

$26.8K

$58.8K

$110.5K

How much do problem manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for problem manager in Elkhart, IN is $58,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,100.00 and $80,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Elkhart, IN look for?

The top searched job categories for Problem Manager jobs in Elkhart, IN are:

What cities near Elkhart, IN are hiring for Problem Manager jobs?

Cities near Elkhart, IN with the most Problem Manager job openings:

Problem Manager jobs near you

Service Desk Analyst

Everwise Credit Union

South Bend, IN • On-site

$20 - $27.50/hr

Full-time

Re-posted 6 days ago

Job description

Job Description:
Position Summary:
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to departmental standard operating procedures. The incumbent will generate reports, conduct research, and provide recommendations for continuous improvement. Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence.
Primary Responsibilities and Duties:
  • Service Desk Request Management: Respond to incoming Service Desk requests through multiple channels-including phone, email, messages, ServiceNow, and in-person interactions-adhering to Service Level Expectations.
  • Ticket Documentation: Accurately document all requests and issues, research, and resolution activities within the Service Desk system to ensure up-to-date records and information.
  • Issue Resolution: Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users.
  • Configuration and Deployment: Configure, deploy, and troubleshoot computers and other IT equipment for end-users. Ensure that the equipment is set up according to company standards and functions properly before deployment.
  • Escalation Process: Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate departments, including specialized IT teams or other functional areas outside of IT, as needed. Ensure efficient follow-through in alignment with Service Desk protocols for prompt resolution.
  • Communication: Maintain clear, effective communication between end users, Level II support, and management to provide status updates until successful resolution.
  • Problem Coordination: Act as a liaison between IT resources and impacted users, facilitating communication for issues that affect multiple stakeholders.
  • Patch Management: Play a critical role in the monthly patch management process by contacting end-users to install updates, directly install updates when needed, and troubleshooting any issues that arise. Track and report on devices that have not been updated, identifying missing patches to ensure a secure and up-to-date environment.
  • Training Assistance: Assist the Service Desk Manager in training Service Desk staff on Service Desk process, supporting support procedures, and ATM/ITM related issue resolution and escalation practices.
  • SOP Development: Contribute to the development, maintenance, and continuous improvement of Standard Operating Procedures (SOPs), including documentation related to Service Desk operations and ATM/ITM support processes.
  • Metrics and Reporting: Monitor Service Desk performance metrics, ATM/ITM operational trends, and service levels. Prepare reports, and provide insights to support operational effectiveness and informed decision-making.
  • Knowledge Base Management: Lead efforts to develop, maintain, and enhance the Service Desk Knowledge Base including technical documentation, troubleshooting resources, and support materials related to ATM/ITM operations.
  • Change Management: Participate in change management activities as directed by the Service Desk Manager to support the successful implementation of operational and technology changes impacting Service Desk and ATM/ITM environments.
  • Problem Management: Identify recurring incidents and trends, including ATM/IM service distributions, assist in root cause analysis, document findings, and collaborate on long-term solutions to improve system stability and service reliability.
  • ATM/ITM Break/Fix Support Services: Serve as a subject matter expert for ATM operations by monitoring system performance, troubleshooting and escalating hardware, software, and network issues, coordinating with vendors and internal partners, and supporting break/fix activities to minimize downtime and ensure a positive member experience.
  • Assume additional responsibilities as necessary for the continued growth and advancement of Everwise.

Knowledge/Skills:
  • Excellent phone etiquette and customer service skills with a professional, courteous approach to support.
  • Strong written and verbal communication skills, with the ability to clearly explain technical information to non-technical users.
  • Strong problem-solving and analytical skills, particularly in a fast-paced environment.
  • Ability to quickly troubleshoot and resolve Tier 1 incidents effectively, managing multiple tasks simultaneously.
  • Ability to understand complex digital products and services.
  • Proficiency with Microsoft Office suite (e.g., Word, Excel, Outlook) and iOS operating systems.

Minimum Requirements:
  • High School Diploma or GED
  • 1+ years of Service Desk, IT support or similar customer support role experience.
  • 1+ years of experience providing member service on digital product and services preferred
  • Associate degree in Computer Science, Management Information Systems (MIS), Information Technology, or a related field preferred.
  • CompTIA A+, ITIL Foundation, LeanIT Essentials or relevant certifications are preferred.
  • Prior experience in a financial institution is preferred.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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