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Incident Problem Manager Jobs in Crown Point, IN

Tata Consultancy Service Limited

Zone Manager

Chicago, IL · On-site

$90K - $115K/yr

ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship management * Performance monitoring, reporting, and governance * Continuous improvement and service ...

Tata Consultancy Service Limited

Zone Manager

Chicago, IL · On-site

$70K - $80K/yr

ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship management * Performance monitoring, reporting, and governance * Continuous improvement and service ...

CIBC US

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

Operational Stability and Incident Management - Manage incident, problem, and change activities, including major incident response and root-cause resolution to maintain operational stability and ...

Northern Trust

Incident Commander

Chicago, IL · Hybrid

$78K - $134K/yr

Excellent communication and stakeholder management skills * Strong analytical and problem-solving ... Familiarity with incident management tools (e.g., ServiceNow) and reporting frameworks preferred ...

CIBC

Production Support Engineering Lead

Chicago, IL · On-site

$140K - $170K/yr

Operational Stability and Incident Management - Manage incident, problem, and change activities, including major incident response and root-cause resolution to maintain operational stability and ...

CIBC

Production Support Engineering Lead

Chicago, IL · Hybrid

$140K - $170K/yr

Operational Stability and Incident Management - Manage incident, problem, and change activities, including major incident response and root-cause resolution to maintain operational stability and ...

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Incident Problem Manager information

See Crown Point, IN salary details

$34.6K

$155K

$183.6K

How much do incident problem manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for incident problem manager in Crown Point, IN is $155,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,400.00 and $183,100.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What job categories do people searching Incident Problem Manager jobs in Crown Point, IN look for?

The top searched job categories for Incident Problem Manager jobs in Crown Point, IN are:

What cities near Crown Point, IN are hiring for Incident Problem Manager jobs?

Cities near Crown Point, IN with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Crown Point, IN as of June 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 78% In-person, 13% Hybrid, and 9% Remote job distribution, with an average salary of $155,044 per year, or $74.5 per hour.

Lead Incident Management

Tata Consultancy Service Limited

Chicago, IL • On-site

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Must Have Technical/Functional Skills
  • 6+ years of IT Service Management experience with a minimum of 3 years in a dedicated Major Incident
  • Management or Incident Commander role in a large enterprise (Fortune 500 / FTSE 100 equivalent complexity).
  • ITIL 4 Managing Professional or ITIL 4 Specialist: High Velocity IT certification
  • (ITIL 4 Foundation minimum required).
  • Demonstrable experience managing Azure platform incidents: working knowledge of Azure Monitor,
  • Azure Service Health, Log Analytics, Application Insights, and Microsoft support escalation paths.
  • Proven ability to command high-pressure P1 incidents involving 20+ stakeholders across technical and
  • executive levels simultaneously
  • Expert-level proficiency in ServiceNow ITSM, including Incident, Problem, Change modules and
  • dashboard/report building.
  • Strong data analysis skills: ability to analyze incident trends, build KPI dashboards, and present
  • actionable insights to senior leadership.
  • Roles & Responsibilities
  • Major Incident Command & Coordination
  • Serve as the single accountable owner for all P1 and P2 major incidents across on premises
  • and Azure-hosted services, from initial declaration through resolution and post-incident closure.
  • Convene and chair live incident bridge calls and virtual war rooms using Microsoft Teams,
  • coordinating across 10+ internal technical resolver groups, managed service partners,
  • and Microsoft Azure Support (Unified Support escalations).
  • Drive swift triage by leveraging Azure Service Health, Resource Health, and Azure Monitor dashboards
  • to rapidly establish scope, affected services, and blast radius within the first 15 minutes of an incident.
  • Make and enforce escalation decisions, including engaging Microsoft CSS P1 Severity A support cases
  • and activating DR runbooks where service restoration via normal means is not achievable within RTO.
  • Maintain clear, timely, and audience-appropriate stakeholder communications throughout the
  • incident lifecycle, including CEO/CISO executive briefings for business-critical outages.

Post-Incident Review & Continual Improvement
  • Facilitate structured blameless Post-Incident Reviews (PIRs) within agreed SLAs (P1: 48 hours.
  • P2: 5 business days); produce high-quality PIR reports consumed by CTO and Board Technology Committee.
  • Own the incident action item registry; chair weekly SIP (Service Improvement Plan) reviews to ensure
  • commitments are delivered on time and to quality.
  • Identify systemic incident patterns through trend analysis using ServiceNow and Log Analytics.
  • collaborate with Problem Management to drive root cause elimination for repeat incidents.
  • Define, track, and report on enterprise incident management KPIs: MTTD, MTTR, incident recurrence rate
  • ,SLA compliance, and customer impact hours presented to IT leadership in monthly operational reviews.

  • Process Ownership & ITSM Governance
  • Own, maintain, and continuously improve the enterprise Major Incident Management process, policy,
  • playbooks, and runbooks aligned to ITIL 4 and the organizations IT Risk and Control Framework.
  • Define and govern the incident severity classification matrix and escalation decision tree.
  • ensure co nsistent adoption across all IT towers and managed service partners.
  • Maintain and test the enterprise crisis communication framework, including stakeholder
  • notification trees, bridge protocols, and executive communication templates.
  • Collaborate with Change Management to ensure CAB processes adequately assess change-
  • induced incident risk; maintain correlation tracking between changes and incidents.

Azure Operations & Cloud Incident Specifics
  • Develop and maintain Azure-specific incident playbooks covering platform scenarios:
  • AKS node/pod failures, Azure SQL failover events, ExpressRoute circuit drops, Azure Active Directory
  • (Entra ID) authentication outages, and Azure region-wide service incidents.
  • Maintain working relationships with Microsoft TAM (Technical Account Manager) and
  • Azure Rapid Response team: ensure escalation paths to Microsoft CSS are exercised and SLAs understood.
  • Monitor Azure Service Health and Microsoft 365 Service Health Dashboard proactively.
  • initiate pre-emptive incident declarations for advisory/degraded-service notifications affecting business-criticalservices.
  • Participate in Azure Operational Reviews with Cloud Platform and SRE teams to identify observability
  • gaps, alerting blind spots, and runbook deficiencies before they manifest as major incidents.

Capability Building & Stakeholder Engagement
  • Design and deliver MIM process training programmes for Level 1/2 Service Desk, resolver groups,
  • and technology leadership; conduct quarterly simulation exercises (GameDay / IncidentEx).
  • Act as a subject matter expert in enterprise-wide DR and BCP exercises; validate incident response
  • readiness across all Azure-hosted Tier-0 services.
  • Build and manage a network of Incident Coordinators across global IT towers to support follow-the -sun incident coverage.

Salary Range-$100,000-$120,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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