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Incident Problem Manager Jobs in Crown Point, IN

Northern Trust

Sr. Lead, SW Support

Chicago, IL · On-site

Follow ITIL aligned incident, problem and change management processes, including appropriate escalation and documentation. * Participate in out-of-hour support on an occasional basis, including ...

New

Northern Trust

Sr. Lead, SW Support

Chicago, IL · On-site

Follow ITIL aligned incident, problem and change management processes, including appropriate escalation and documentation. * Participate in out-of-hour support on an occasional basis, including ...

New

Northern Trust

Sr. Lead, SW Support

Chicago, IL · On-site

Follow ITIL aligned incident, problem and change management processes, including appropriate escalation and documentation. * Participate in out-of-hour support on an occasional basis, including ...

New

Huntington

Site Reliability Engineer

Chicago, IL · On-site

$58.75 - $78/hr

Knowledge of ServiceNow and ITIL Incident, Problem, Change, and Major Incident Management processes. * Experience supporting cloud platforms such as AWS, Azure, and/or GCP. * Understanding of SRE ...

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All JobsIncident Problem JobsIncident Problem Manager JobsIncident Problem Manager Jobs in Crown Point, IN

Incident Problem Manager information

See Crown Point, IN salary details

$34.6K

$155K

$183.6K

How much do incident problem manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for incident problem manager in Crown Point, IN is $155,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,400.00 and $183,100.00 per year, depending on experience, location, and employer.

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What job categories do people searching Incident Problem Manager jobs in Crown Point, IN look for?

The top searched job categories for Incident Problem Manager jobs in Crown Point, IN are:

What cities near Crown Point, IN are hiring for Incident Problem Manager jobs?

Cities near Crown Point, IN with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Crown Point, IN as of June 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 78% In-person, 13% Hybrid, and 9% Remote job distribution, with an average salary of $155,044 per year, or $74.5 per hour.

Technology Analyst - .Net / SQL (Interview on 26th Aug 2017)

Avance Consulting Services

Chicago, IL • On-site

Full-time

Re-posted 21 days ago

Job description

Job Description

Hi,
Greetings
Hope you are doing great!
I would like to update you on an urgent open position with our esteemed client. Please go through the Job Description. Send me your updated resume and expected rate for the below position.
(Interview will be On 17th August 2017 and offers will be rolled out quickly)
Note: Client is willing to Provide the Re-location Assistance
Role:Technology Analyst - .Net / SQL (Interview on 26th Aug 2017)
Duration: Full Time
Location: Chicago, IL
Qualifications
Basic
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 2 years of experience in Information Technology
Preferred
At least 4 years of experience with .Net (ASP.Net)/SQL Server/Oracle
At least 3 years of experience database skills in SQL Server/Oracle
Experience of PL/SQL programming
.Net programming (ASP.Net)
Knowledge of Informatica
Windows Batch scripting
Autosys tool knowledge
At least 2 years of experience in Production Incident, Problem Management
Understanding of Asset management in Banking Domain
Good verbal and written communication skills
Experience in client management
Ability to work in team environment and client interfacing skills.
Analytical skills
Experience and desire to work in a Global delivery environment

Qualifications

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About Avance Consulting

Sourced by ZipRecruiter

Avance Consulting is a global leader in innovative talent solutions for diverse industries. Since 2007, we have been serving nearly a third of Fortune 500 companies and most of the top 100 technology companies worldwide. Our team of 700+ experts offers Engineering Services, Information Technology, Digital and Executive Search solutions from our offices in North America, UK, Europe and APAC. At Avance you can learn new skills and technologies, have more advancement opportunities and career growth, being a part of our productive atmosphere, and a positive reinforcement culture.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Somerset , NJ, US

Year founded

2007

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