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Hr Program Manager Jobs in Raleigh, NC (NOW HIRING)

Saber Healthcare Group

Housekeeping Staff

Youngsville, NC · On-site

$14 - $16/hr

Strong, Stable Leadership - Join a team led by experienced managers who are committed to customer ... Wage: 14.00-16.00/hr *Program details can vary amongst buildings. Please see HR for the facility ...

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All JobsHr Program Manager JobsHr Program Manager Jobs in Raleigh, NC

Hr Program Manager information

See Raleigh, NC salary details

$37.4K

$104.5K

$152.6K

How much do hr program manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for hr program manager in Raleigh, NC is $104,454.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,300.00 and $128,800.00 per year, depending on experience, location, and employer.

What are HR Program Managers?

HR Program Managers are professionals responsible for designing, implementing, and overseeing human resources programs within an organization. They manage initiatives such as employee development, diversity and inclusion, performance management, and organizational change. Their role involves collaborating with various departments to ensure HR programs align with business goals, tracking program effectiveness, and ensuring compliance with relevant policies and laws. Effective HR Program Managers combine project management skills with deep knowledge of HR best practices to drive organizational success.

What are the key skills and qualifications needed to thrive as an HR Program Manager, and why are they important?

To thrive as an HR Program Manager, you need expertise in human resources practices, organizational development, and project management, often supported by a bachelor's degree in HR or a related field and relevant experience. Familiarity with HR information systems (HRIS), project management software, and certifications like SHRM-CP or PMP are typically required. Strong leadership, communication, and problem-solving skills help you manage programs effectively and foster positive workplace culture. These skills are crucial for designing and implementing HR initiatives that align with business goals and ensure organizational success.

How does an HR Program Manager typically collaborate with other departments to implement new HR initiatives?

As an HR Program Manager, you will work closely with department heads, line managers, and cross-functional teams to ensure the successful rollout of HR programs, such as talent development or employee engagement initiatives. This often involves conducting needs assessments, aligning program objectives with business goals, and facilitating communication between HR and other departments. Regular meetings, workshops, and feedback sessions are common practices to ensure all stakeholders are involved and informed. Effective collaboration helps drive adoption and ensures that HR initiatives deliver measurable value across the organization.

What is the difference between Hr Program Manager vs Hr Business Partner?

AspectHr Program ManagerHr Business Partner
Primary FocusManaging HR programs and initiatives across departmentsAligning HR strategies with business goals and consulting with leadership
ResponsibilitiesProgram development, implementation, and oversightStrategic partnership, employee relations, and organizational development
Work EnvironmentProject-based, cross-departmental teamsCollaborative with senior management and business units
Required CredentialsBachelor’s or Master’s in HR, Business, or related field; HR certificationsBachelor’s or Master’s in HR, Business, or related field; HR certifications

While both roles require HR expertise and similar credentials, the Hr Program Manager focuses on managing specific HR programs and initiatives, whereas the Hr Business Partner works closely with leadership to align HR strategies with business objectives. The Program Manager handles project execution, while the Business Partner emphasizes strategic consulting and organizational development.

What are popular job titles related to Hr Program Manager jobs in Raleigh, NC? For Hr Program Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Hr Program Manager jobs in Raleigh, NC look for? The top searched job categories for Hr Program Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Hr Program Manager jobs? Cities near Raleigh, NC with the most Hr Program Manager job openings:
Hr Program Manager jobs near you
Infographic showing various Hr Program Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $104,454 per year, or $50.2 per hour.

Program Manager

Leader Communications Inc

Raleigh, NC • On-site

Full-time

Posted 8 days ago

Job description

Position Summary

The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, workforce strategy, security compliance, and continuous service improvement across a high-volume federal IT environment. The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services.

Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

Duties & Responsibilities

  • Oversee the entire program for the contract and all associated teams.
  • Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered to.
  • Communicate with key government personnel including, but not limited to, the SDOD Director, Call Center Manager, and COR.
  • Provide administrative directions to subordinate leads and task managers.
  • Possess corporate authority to recruit, hire, terminate personnel, and commit corporate resources in support of contract performance.
  • Oversee all contract task areas including Tier 1 Service Desk, Advanced Problem Resolution, USPTO Contact Center, Knowledge Management, Accounts Management, and Executive Support.
  • Lead performance oversight of high-volume contact center and service desk operations.
  • Manage risk, contingency planning, surge staffing, and COOP readiness.
  • Ensure compliance with NIST, FISMA, ATO, and federal IT security requirements.
  • Oversee AI-enabled service enhancements and continuous service improvement initiatives.
  • Leads executive-level operational reviews and performance briefings.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

  • Fifteen (15) years of management experience or equivalent combination of education and experience. Experience/Education Substitution Guidelines: 1 year of study/experience equates to 1 year of relevant IT experience/education.
  • Must have ITIL Certification. May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director is preferred
  • Experience overseeing enterprise IT service desk or contact center operations supporting large federal or similarly regulated environments with:
  • 10,000 or more users
  • High-volume, multi-channel support operations
  • Formal Tier 1 and Tier 2 escalation processes
  • Strict Service Level Agreement (SLA) performance requirements
  • Demonstrated experience ensuring contract deliverables and SLAs are met in a federal IT environment. Bachelor's degree in the related subject area.
  • FedRAMP cloud environments.
  • Knowledge-Centered Service (KCS)

Skill & Certification Requirements

  • Executive communication
  • Contract governance leadership
  • Risk management
  • Operational analytics
  • Strategic workforce planning
  • Personnel must possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work).
  • Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another person's perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests of the USPTO and convince others by making valid and relevant points in a professional manner.
  • Excellent written communication skills includes ensuring text is accurate and is expressed in clear, straightforward manner.
  • Personnel must possess administrative and project management skills.
  • The USPTO uses Microsoft Project Professional for all project management needs and Microsoft SharePoint for documentation version control and repository needs.
  • Staff should be skilled with these tools to electronically update project plans and upload documents to our EMS.
  • LCI is an Equal Opportunity Employer/ Veterans/ Disabled

Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.com