Housing Services Manager Jobs (NOW HIRING)

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.

This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.

SALARY:

External Candidates: $108,419 - $110,046

Internal Candidates: $111,672 - $113,298 Based on Longevity

PRIMARY RESPONSIBILITIES:

1. With direction from the Director of Housing, the Associate Director of Housing plans, organizes and administers ECSs Housing Services, ensuring housing retention, helping residents meet their health and social needs and achieve their highest level of self-sufficiency, and developing residential community.
2. Fosters innovative thinking, best practice, cooperation, collaboration and service integration among Housing Services staff and partners, as well as between ECSs Housing Services and other ECS programs.
3. Develops, negotiates and manages effective public and private partnerships for housing, social services, health services and money management.
4. Maintains efficient, user-friendly client data and reporting systems.
5. In partnership with ECSs Associate Director and the Director of Housing, facilitates effective service delivery by development and management of quality assurance and program evaluation systems.
6. Hires, trains, supports, supervises, evaluates and, when necessary, dismisses program staff.
7. Works with the Director of Housing to provide direct supervision to the Support Services Managers, the Clinical Services Manager, the Food Services Coordinator and the Administrative Assistant.
8. Supports Housing Services staff by ensuring a work environment marked by positive communication, participation, and opportunity for professional development.
9. Collaborates with the ECS Volunteer Coordinator to provide meaningful and rewarding volunteer work opportunities within Housing Services.

Administrative

1. Works closely with ECSs Director of Housing Development and Asset Management to afford residents safe, clean and well-managed housing facilities.
2. Advises the Executive Director and, at his or her request, the ECS Planning and Program Committee, and the ECS Board of Directors on supportive housing concerns, and assumes leadership of new Housing Services initiatives.
3. Participates in regular meetings of ECSs directors and management staff to promote collaboration and service integration and attends meetings of the ECS Board of Directors, as appropriate.
4. Represents ECS to community organizations, networks and coalitions to encourage positive and collaborative working relationships, to influence favorable housing policy and to improve service delivery, and encourages appropriate staff participation in same.
5. Collaboratively with ECSs CFO, Director of Housing, and finance staff, develops Housing Services budgets and coordinates with ECSs Director of Housing Development and Asset Management regarding operations budget to ensure effective financial management of programs.
6. With direction from the Director of Housing, assumes responsibility for housing-related fund development from private and public sources, researching and writing proposals, and negotiating and reporting grants and contracts, directly and collaboratively with ECSs Development Department and Finance Department; .
7. Maintains productive working relationships with key private and public funders.
8. Ensures full compliance with contracts and regulatory agreements.
9. May perform other duties as assigned.

QUALIFICATIONS:

1. At least five years of progressive experience in human services administration.
2. Experience in supportive housing and/or service delivery for homeless and other very low-income families and individuals.
3. Masters degree in social work, nonprofit administration or related human services field preferred.
4. Strong working knowledge of the physical and behavioral health needs of ECSs client population.
5. Knowledge of and commitment to harm reduction practices.
6. Working knowledge of housing and homeless services funding sources, both public and private.
7. Commitment to ECSs mission and to its organizational values.
8. Ability to maintain focus on organizational vision while attending to necessary and appropriate details.
9. Excellent written, verbal and interpersonal communication skills.
10. Collaborative work style, initiative and flexibility.
11. Ability to influence, mediate and negotiate.
12. Highest integrity.
13. Computer proficiency.

OTHER: Initial background check, including finger-imaging is required. Must secure annual TB screen. Must be able to meet physical requirements of the position. Will honor and abide by Episcopal Community Services rules and regulations, including confidentiality.

Mission Essential

• Demonstrate behavior that supports the organization's mission, vision, and values.
• Adhere to all program, funder, and organizational policies, and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.

ECS offers industry leading healthcare benefits to support your

physical and mental well-being.

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.

ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.