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Hourly Saas Support Jobs (NOW HIRING)

Judge Group, Inc.

MI

$50 - $56/hr

Orchard Lake Village, MI Salary: $50.00 USD Hourly - $56.00 USD Hourly Description: SaaS Platform ... Client is seeking an experienced SaaS Platform Administrator to support and administer its ...

Purple Rain

Customer Support Quality Manager

OR · On-site

Company Description MadridBlues, the parent company of several e-commerce & SaaS platforms is ... Expected Hourly rate * Number of hours available per week * Timezone and schedule of availability ...

Gong.io

$35 - $50/hr

Experience supporting enterprise-level clients with SaaS products. * SQL, Snowflake, Elastic/Kibana ... This is a full-time hourly role with a pay rate range of $35-$50/Hour. Compensation is based on ...

LCP TRACKER INC

Support Technician

New Braunfels, TX

$21 - $22/hr

Support Technician Company Summary LCPtracker, Inc. is a cloud-based software (SaaS) provider ... Salary Range Support Technician hourly rate $21.00 - $22.00 per hour. Pay offered may vary ...

Horizon Ag-Products

IT Support Engineer

Golden, CO · On-site

$30 - $34/hr

... of cloud service models (SaaS, IaaS, PaaS, etc.) Bonus Points If You Have: · Experience ... Non-Exempt / Hourly, paid bi-weekly, benefits eligible Locations: Lakewood, CO Horizon Ag-Products ...

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Hourly Saas Support information

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$14

$26

$44

How much do hourly saas support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for hourly saas support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are Hourly SaaS Support jobs?

Hourly SaaS Support jobs involve providing customer service and technical assistance for software-as-a-service (SaaS) platforms on an hourly basis. These roles typically handle troubleshooting, answering customer inquiries, resolving issues, and ensuring users can effectively use the software. Support may be delivered via chat, email, or phone, and often requires strong communication skills, basic technical knowledge, and familiarity with the specific SaaS product. Being an hourly position means you are paid based on the number of hours worked, which can offer flexibility in scheduling.

What is the difference between Hourly Saas Support vs Customer Support Specialist?

AspectHourly Saas SupportCustomer Support Specialist
CredentialsTechnical knowledge of SaaS products, basic certificationsCustomer service skills, sometimes certifications in communication
Work EnvironmentRemote or on-site, technical support settingCustomer service centers, call centers, remote
Employer & IndustrySaaS companies, tech industryVarious industries, including tech, retail, finance
Search & Comparison IntentTechnical support, SaaS troubleshootingCustomer service, client communication

Hourly Saas Support professionals focus on technical troubleshooting and support for SaaS products, requiring technical skills and product knowledge. Customer Support Specialists handle general customer inquiries and service issues across various industries. While both roles involve assisting clients, Hourly Saas Support is more technical and product-specific, whereas Customer Support Specialists focus on customer communication and satisfaction.

What are the key skills and qualifications needed to thrive as an Hourly SaaS Support specialist, and why are they important?

To thrive as an Hourly SaaS Support specialist, you need strong problem-solving skills, technical aptitude, and familiarity with cloud-based software platforms, often supported by experience in customer service or IT support. Proficiency in using ticketing systems like Zendesk, CRM platforms, and remote troubleshooting tools is typically required. Exceptional communication, patience, and the ability to manage multiple tasks simultaneously are crucial soft skills in this role. These capabilities ensure timely and effective issue resolution, customer satisfaction, and smooth operation of SaaS products.

What are some typical challenges faced by hourly SaaS support professionals, and how can they be addressed?

Hourly SaaS support professionals often encounter challenges such as managing a high volume of customer inquiries, quickly mastering frequent product updates, and balancing multiple tasks during peak periods. Staying updated through regular training and leveraging internal knowledge bases can help address these challenges. Additionally, effective communication and collaboration with product and engineering teams play a key role in resolving complex issues efficiently and ensuring customer satisfaction.
More about Hourly Saas Support jobs
What cities are hiring for Hourly Saas Support jobs? Cities with the most Hourly Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
What states have the most Hourly Saas Support jobs? States with the most job openings for Hourly Saas Support jobs include:
What job categories do people searching Hourly Saas Support jobs look for? The top searched job categories for Hourly Saas Support jobs are:
Hourly Saas Support jobs near you
Infographic showing various Hourly Saas Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 4% Full Time, 89% Part Time, and 2% Temporary. Highlights an 65% Physical, 6% Hybrid, and 29% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Product Support Specialist (AI Platform)

Technical Product Support Specialist (AI Platform)

Russell, Tobin & Associates

San Francisco, CA • Remote

$70 - $75/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

Job description

Technical Product Support Specialist (AI Platform)
Fully Remote | 3-Month W2 Contract (Potential Extensions)
Pay: $70-$75/hour DOE


About the Opportunity

Russell Tobin is partnering with an innovative AI technology company to hire a Technical Product Support Specialist. In this role, you''ll be on the front lines of helping users successfully adopt and utilize cutting-edge AI products. You''ll serve as a trusted resource for customers, investigate product issues, collaborate with engineering teams, and contribute to delivering an exceptional user experience.

This is an excellent opportunity for candidates who thrive in fast-paced environments, enjoy solving complex problems, and are excited about the future of artificial intelligence.


Contract Details

  • 3-month W2 contract
  • Strong potential for extension based on performance and business needs
  • Fully remote
  • During onboarding and ramp-up, availability should align with approximately 9:00 AM–6:00 PM PST, Monday-Friday
  • After training, schedule will transition to either:
    • Tuesday-Saturday, or
    • Sunday-Thursday
  • Ongoing schedule will generally follow your local time zone


What You''ll Do

  • Become a subject matter expert on a suite of AI products and services
  • Manage and resolve a high volume of customer support cases
  • Investigate, troubleshoot, and document product issues
  • Communicate clearly and empathetically with users across a wide range of technical backgrounds
  • Partner with engineering, product, and cross-functional teams to identify root causes and drive resolutions
  • Escalate complex issues when appropriate while maintaining ownership of the customer experience
  • Identify trends in customer feedback and recommend process improvements
  • Help improve support workflows, operational efficiency, and overall customer satisfaction
  • Contribute to knowledge-sharing and support documentation initiatives


What We''re Looking For

  • 2+ years of experience in product support, technical support, SaaS support, or customer support in a high-volume environment
  • Experience handling escalated or Tier 2 support cases preferred
  • Strong troubleshooting and investigative skills
  • Exceptional written communication and customer service abilities
  • Demonstrated ability to manage competing priorities in a fast-paced environment
  • Strong attention to detail and commitment to delivering high-quality customer experiences
  • Ability to explain technical concepts in a clear and approachable manner
  • Proven track record of collaborating effectively across teams
  • Curiosity, persistence, and a passion for solving problems
  • Comfortable working with technical products and learning new technologies quickly
  • Interest in artificial intelligence, emerging technologies, and software products


Preferred Qualifications

  • Experience supporting SaaS, developer tools, AI, or technology products
  • Familiarity with support platforms such as Zendesk, Intercom, Salesforce, or similar tools
  • Experience identifying product trends and contributing to process improvements


Assessment Process
As part of the interview process, candidates will complete a take-home assessment designed to evaluate customer service, problem-solving, and written communication skills. While AI may be part of the day-to-day responsibilities of this role, candidates must complete the assessment independently and should not use AI tools or assistants in any capacity during the exercise.


Why Apply?

  • Competitive hourly compensation
  • Fully remote work environment
  • Opportunity to support industry-leading AI technology
  • Exposure to cutting-edge products and cross-functional teams
  • Potential for contract extensions based on performance

#RTA
#LI-VB2
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
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About Russell Tobin

Sourced by ZipRecruiter

Russell Tobin is a leading minority-owned professional recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2010

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