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Hourly Saas Support Jobs (NOW HIRING)

Judge Group, Inc.

MI

$50 - $56/hr

Orchard Lake Village, MI Salary: $50.00 USD Hourly - $56.00 USD Hourly Description: SaaS Platform ... Client is seeking an experienced SaaS Platform Administrator to support and administer its ...

Purple Rain

Customer Support Quality Manager

OR · On-site

Company Description MadridBlues, the parent company of several e-commerce & SaaS platforms is ... Expected Hourly rate * Number of hours available per week * Timezone and schedule of availability ...

Gong.io

$35 - $50/hr

Experience supporting enterprise-level clients with SaaS products. * SQL, Snowflake, Elastic/Kibana ... This is a full-time hourly role with a pay rate range of $35-$50/Hour. Compensation is based on ...

SimplePractice

Support Specialist

Santa Monica, CA

This is a full-time hourly (non-exempt) position, with overtime available during peak seasons. We ... A plus if you have past experience working with Zendesk or in SAAS companies Don't meet every ...

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How much do hourly saas support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for hourly saas support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are Hourly SaaS Support jobs?

Hourly SaaS Support jobs involve providing customer service and technical assistance for software-as-a-service (SaaS) platforms on an hourly basis. These roles typically handle troubleshooting, answering customer inquiries, resolving issues, and ensuring users can effectively use the software. Support may be delivered via chat, email, or phone, and often requires strong communication skills, basic technical knowledge, and familiarity with the specific SaaS product. Being an hourly position means you are paid based on the number of hours worked, which can offer flexibility in scheduling.

What is the difference between Hourly Saas Support vs Customer Support Specialist?

AspectHourly Saas SupportCustomer Support Specialist
CredentialsTechnical knowledge of SaaS products, basic certificationsCustomer service skills, sometimes certifications in communication
Work EnvironmentRemote or on-site, technical support settingCustomer service centers, call centers, remote
Employer & IndustrySaaS companies, tech industryVarious industries, including tech, retail, finance
Search & Comparison IntentTechnical support, SaaS troubleshootingCustomer service, client communication

Hourly Saas Support professionals focus on technical troubleshooting and support for SaaS products, requiring technical skills and product knowledge. Customer Support Specialists handle general customer inquiries and service issues across various industries. While both roles involve assisting clients, Hourly Saas Support is more technical and product-specific, whereas Customer Support Specialists focus on customer communication and satisfaction.

What are the key skills and qualifications needed to thrive as an Hourly SaaS Support specialist, and why are they important?

To thrive as an Hourly SaaS Support specialist, you need strong problem-solving skills, technical aptitude, and familiarity with cloud-based software platforms, often supported by experience in customer service or IT support. Proficiency in using ticketing systems like Zendesk, CRM platforms, and remote troubleshooting tools is typically required. Exceptional communication, patience, and the ability to manage multiple tasks simultaneously are crucial soft skills in this role. These capabilities ensure timely and effective issue resolution, customer satisfaction, and smooth operation of SaaS products.

What are some typical challenges faced by hourly SaaS support professionals, and how can they be addressed?

Hourly SaaS support professionals often encounter challenges such as managing a high volume of customer inquiries, quickly mastering frequent product updates, and balancing multiple tasks during peak periods. Staying updated through regular training and leveraging internal knowledge bases can help address these challenges. Additionally, effective communication and collaboration with product and engineering teams play a key role in resolving complex issues efficiently and ensuring customer satisfaction.
More about Hourly Saas Support jobs
What cities are hiring for Hourly Saas Support jobs? Cities with the most Hourly Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
What states have the most Hourly Saas Support jobs? States with the most job openings for Hourly Saas Support jobs include:
What job categories do people searching Hourly Saas Support jobs look for? The top searched job categories for Hourly Saas Support jobs are:
Hourly Saas Support jobs near you
Infographic showing various Hourly Saas Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 4% Full Time, 89% Part Time, and 2% Temporary. Highlights an 65% Physical, 6% Hybrid, and 29% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Product Support Specialist I (SaaS Support)

Contractor Staffing Source

Los Angeles, CA • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Product Support Specialist I (SaaS Support)

Location: Remote - United States

Work Setting: Fully Remote

Company: Confidential Technology Company


Help Professionals Succeed With Modern Business Software

We are a fast-growing technology company that provides business management and marketing software solutions for construction and design professionals. We are seeking a Product Support Specialist I to support customers across the U.S. and Canada by delivering exceptional service and helping professionals maximize the value of the platform.


This role is ideal for someone who enjoys solving problems, supporting customers, and helping users confidently navigate software solutions. You will assist professionals with subscription questions, software functionality, account management, and overall platform engagement while providing a high-quality customer experience.


To be eligible for this role, candidates must reside permanently in one of the following states: AZ, AR, CA, CO, FL, GA, IN, IA, KY, MD, MI, MN, MO, NE, NV, NJ, NC, OH, OK, OR, PA, SC, TN, TX, UT, or WA.


Your Role

As a Product Support Specialist I, you will serve as a frontline resource for professionals using our software platform. You will respond to inbound calls and support requests, troubleshoot software-related questions, guide users through platform features, and help improve customer retention and software adoption.


Success in this role requires strong communication skills, attention to detail, technical confidence, and a customer-first mindset. The ideal candidate is organized, adaptable, and thrives in a fast-paced, team-oriented support environment.


Key Responsibilities
  • Respond to inbound calls and support cases while delivering exceptional customer service
  • Assist professionals with SaaS platform questions, subscription support, and account management
  • Help customers navigate software functionality and improve platform engagement
  • Support membership-related requests including upgrades, renewals, cancellations, and billing inquiries
  • Collaborate with internal teams to resolve escalated customer concerns
  • Conduct virtual software training sessions and walkthroughs via Zoom
  • Provide guidance on profile optimization, marketing tools, and lead management
  • Maintain productivity and customer satisfaction KPIs
  • Escalate complex issues to specialized support and account management teams when appropriate
  • Identify opportunities to improve customer retention and encourage product adoption
  • Maintain accurate documentation and follow-up communication
  • Participate in ongoing software and product training sessions
Qualifications
  • 6 months to 2 years of customer support, technical support, or subscription-based support experience preferred
  • Strong customer service and relationship-building skills
  • Excellent written and verbal communication abilities
  • Comfortable troubleshooting software and navigating multiple systems
  • Strong listening skills with the ability to identify and resolve customer concerns
  • Organized and able to manage a high volume of requests in a fast-paced environment
  • Tech-savvy and comfortable conducting virtual meetings and trainings
  • Team-oriented mindset with a positive and adaptable attitude
  • Detail-oriented with strong follow-through and time management skills
Compensation & Benefits
  • Full-time, W-2 employment
  • Hourly Pay:
  • $22.83/hour for candidates located in California, Washington, and Oregon
  • $20.55/hour for all other eligible states
Benefits Include
  • Medical, dental, and vision coverage
  • Paid Time Off (PTO)
  • Home internet stipend
  • 401(k) retirement plans (Pre-Tax and Roth)
  • Health Savings Account (HSA) with company contribution
  • Flexible Spending Accounts (FSA)
  • Maternity and paternity leave programs
  • Employee Assistance Program (EAP)
  • Professional development reimbursement
  • Wellness and employee support programs
Why This Opportunity

This is an opportunity to join a mission-driven technology company supporting construction and design professionals through innovative business software solutions. It's an excellent fit for someone who enjoys helping customers succeed, solving technical problems, and working in a collaborative remote environment with growth potential.


We are an equal opportunity employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable law.