Previous technical support/chat support experience preferred * Prior experience in high-volume ... at [email protected] Cool Company Benefits: - A dynamic, rapidly growing company, focused on ...
Previous technical support/chat support experience preferred * Prior experience in high-volume ... at [email protected] Cool Company Benefits: - A dynamic, rapidly growing company, focused on ...
... email, chat and other communications channels ... The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing ...
... email, chat and other communications channels ... The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing ...
Previous technical support/chat support experience preferred * Prior experience in high-volume ... with email addresses using "filevine.com". Other addresses reaching out are not affiliated with ...
Quick apply
Previous technical support/chat support experience preferred * Prior experience in high-volume ... with email addresses using "filevine.com". Other addresses reaching out are not affiliated with ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
Previous technical support/chat support experience preferred * Prior experience in high-volume ... at [email protected] Cool Company Benefits: - A dynamic, rapidly growing company, focused on ...
Previous technical support/chat support experience preferred * Prior experience in high-volume ... at [email protected] Cool Company Benefits: - A dynamic, rapidly growing company, focused on ...
Customer Support & Product Specialist (Part-Time, Hourly)
Bainbridge Island, WA · On-site
$22 - $25/hr
Hourly / Non-Exempt * Time commitment: Part-time, scheduled hours (15-25 hours/week each ... Answer customer questions daily over email, chat, and phone to support and guide customers on their ...
Quick apply
Customer Support & Product Specialist (Part-Time, Hourly)
Bainbridge Island, WA · On-site
$22 - $25/hr
Hourly / Non-Exempt * Time commitment: Part-time, scheduled hours (15-25 hours/week each ... Answer customer questions daily over email, chat, and phone to support and guide customers on their ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
Student Support Specialist
Odessa, TX · On-site
Provide first-class customer service to all customers by phone, email, chat and in person, etc ... Willingness to participate in activities supporting students and Odessa College stakeholders ...
Student Support Specialist
Odessa, TX · On-site
Provide first-class customer service to all customers by phone, email, chat and in person, etc ... Willingness to participate in activities supporting students and Odessa College stakeholders ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer ...
Customer Support Rep (Chat, Text, Calls) - Part -Time $19/hr
Omaha, NE · On-site
$22 - $24/hr
... email, chat, and text. You'll help schedule appointments, answer questions about their hair-free ... Additional earnings through hourly differentials and commission * Top performers earn $22-$24/hour ...
Customer Support Rep (Chat, Text, Calls) - Part -Time $19/hr
Omaha, NE · On-site
$22 - $24/hr
... email, chat, and text. You'll help schedule appointments, answer questions about their hair-free ... Additional earnings through hourly differentials and commission * Top performers earn $22-$24/hour ...
Customer Support Rep (Chat, Text, Calls) - Part -Time $19/hr
Omaha, NE · On-site
$22 - $24/hr
... email, chat, and text. You'll help schedule appointments, answer questions about their hair-free ... Additional earnings through hourly differentials and commission * Top performers earn $22-$24/hour ...
Customer Support Rep (Chat, Text, Calls) - Part -Time $19/hr
Omaha, NE · On-site
$22 - $24/hr
... email, chat, and text. You'll help schedule appointments, answer questions about their hair-free ... Additional earnings through hourly differentials and commission * Top performers earn $22-$24/hour ...
Answer multiple chat and email queries simultaneously with a focus on customer support * Provide customer service and technical support for existing customers (e.g., status of pending orders, product ...
Answer multiple chat and email queries simultaneously with a focus on customer support * Provide customer service and technical support for existing customers (e.g., status of pending orders, product ...
IT Support Associate
Memphis, TN · On-site
$16.50 - $21.25/hr
Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level ... email and technical support requests; and to document, track and monitor issues ensuring a timely ...
Quick apply
IT Support Associate
Memphis, TN · On-site
$16.50 - $21.25/hr
Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level ... email and technical support requests; and to document, track and monitor issues ensuring a timely ...
Answer multiple chat and email queries simultaneously with a focus on customer support * Provide customer service and technical support for existing customers (e.g., status of pending orders, product ...
Answer multiple chat and email queries simultaneously with a focus on customer support * Provide customer service and technical support for existing customers (e.g., status of pending orders, product ...
... emails are being replied to in a timely fashion, within our 3-hour SLA. * Live Chat Support - In ... this role, you will be responsible for serving our customers through Live Chat in a timely fashion ...
... emails are being replied to in a timely fashion, within our 3-hour SLA. * Live Chat Support - In ... this role, you will be responsible for serving our customers through Live Chat in a timely fashion ...
Product Support Specialist
Lehi, UT · On-site
$42K - $50K/yr
Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...
New
Product Support Specialist
Lehi, UT · On-site
$42K - $50K/yr
Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...
New
Product Support Specialist
Lehi, UT · On-site
$42K - $50K/yr
Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...
New
Product Support Specialist
Lehi, UT · On-site
$42K - $50K/yr
Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...
New
Product Support Specialist
Lehi, UT · On-site
$42K - $50K/yr
Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...
New
Quick apply
Product Support Specialist
Lehi, UT · On-site
$42K - $50K/yr
Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...
New
Customer Service Representative - Phone & Chat Support - Las Vegas, NV
$15.25 - $20.75/hr
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...
Customer Service Representative - Phone & Chat Support - Las Vegas, NV
$15.25 - $20.75/hr
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...
... emails are being replied to in a timely fashion, within our 3-hour SLA. * Live Chat Support - In ... this role, you will be responsible for serving our customers through Live Chat in a timely fashion ...
... emails are being replied to in a timely fashion, within our 3-hour SLA. * Live Chat Support - In ... this role, you will be responsible for serving our customers through Live Chat in a timely fashion ...
Hourly Email Chat Support information
See salary details
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
How much do hourly email chat support jobs pay per hour?
As of Jul 16, 2026, the average hourly pay for hourly email chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.
What cities are hiring for Hourly Email Chat Support jobs? Cities with the most Hourly Email Chat Support job openings:
What are the most commonly searched types of Email Chat Support jobs? The most popular types of Email Chat Support jobs are:
What states have the most Hourly Email Chat Support jobs? States with the most job openings for Hourly Email Chat Support jobs include:
Full-time
Medical, Dental, Vision
Re-posted 26 days ago
Job description
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Job Summary
The Email Support team works with customers to solve their day to day issues, thus we are looking for candidates with a passion for providing world-class support. Your job will be to maintain an in-depth understanding of Filevine products, customer use cases and support processes to assist with issues, team training, documentation, and ensure an overall excellent quality of support to our customer. We are looking for empathetic, technically skilled problem solvers with a knack for solving difficult problems and pleasing our customers. The email team works closely with all parts of the organization to ensure the customer experience is seamless and consistent.
The Email Support Team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This team works closely with the Technical Support (Live Help) Team with potential opportunities for career growth and advancement.
This is an onsite and in-office position based in Salt Lake City, UT. Reporting to the Director of Customer Support, you will be responsible for the following:
What You'll Do:
What You'll Need:
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at [email protected]
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what's outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Job Summary
The Email Support team works with customers to solve their day to day issues, thus we are looking for candidates with a passion for providing world-class support. Your job will be to maintain an in-depth understanding of Filevine products, customer use cases and support processes to assist with issues, team training, documentation, and ensure an overall excellent quality of support to our customer. We are looking for empathetic, technically skilled problem solvers with a knack for solving difficult problems and pleasing our customers. The email team works closely with all parts of the organization to ensure the customer experience is seamless and consistent.
The Email Support Team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This team works closely with the Technical Support (Live Help) Team with potential opportunities for career growth and advancement.
This is an onsite and in-office position based in Salt Lake City, UT. Reporting to the Director of Customer Support, you will be responsible for the following:
What You'll Do:
- Work directly with customers to investigate and resolve difficult issues primarily over email.
- Scheduling and joining Zoom meetings when necessary
- Obtain, and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.
- Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience.
- Develop and maintain resources by writing internal knowledge base articles
- Becoming an expert on Filevine products
What You'll Need:
- Previous technical support/chat support experience preferred
- Prior experience in high-volume environment
- Professional presence in customer-facing settings
- Excellent written and verbal communication
- A high technical aptitude
- Receptive to feedback
- Hungry to help customers, learn and to provide excellent service
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at [email protected]
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what's outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Filevine
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Provo, UT, US
Year founded
2014