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Hotel Front Office Receptionist Jobs in Rochester, NY

Anthony L. Jordan Health

RECEPTIONIST

Rochester, NY

$18 - $19/hr

Jordan Health is now seeking a Receptionist who, under the guidance of the Front Office Supervisor, is primarily responsible for serving as the critical link between the patient and the care ...

Robert Half

Receptionist

Rochester, NY · On-site

$16 - $20/hr

... front-office experience. • Manage a multi-line phone system, directing incoming calls to the ... experience in a receptionist or front-desk support role. • Ability to operate a multi-line ...

Twelve Corners Dentistry PLLC

Dental Receptionist

Rochester, NY · On-site

$16.25 - $21.50/hr

Job Summary The Dental Receptionist is the first point of contact for patients and plays a vital ... Understanding of dental office workflows and front desk operations * Familiarity with appointment ...

Robert Half

Medical Receptionist

Rochester, NY · On-site

$21 - $25/hr

We are looking for a detail-oriented Medical Receptionist to support daily front-desk operations for a dental office in New York. This contract-to-permanent opportunity is ideal for someone who ...

Anthony Jordan Health Corp

RECEPTIONIST

Rochester, NY

$18 - $19/hr

Jordan Health is now seeking aReceptionistwho, under the guidance of the Front Office Supervisor ... receptionist, etc.) is strongly preferred. · Two years working in a position requiring customer ...

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Hotel Front Office Receptionist information

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$10

$16

$21

How much do hotel front office receptionist jobs pay per hour?

As of May 28, 2026, the average hourly pay for hotel front office receptionist in Rochester, NY is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hotel Front Office Receptionist, and why are they important?

To thrive as a Hotel Front Office Receptionist, you need strong customer service, organizational, and multitasking abilities, typically supported by at least a high school diploma and basic computer proficiency. Familiarity with property management systems (PMS) like Opera or Fidelio and reservation software is commonly required. Excellent communication, problem-solving, and interpersonal skills help you create positive guest experiences and handle stressful situations gracefully. These skills and qualities are crucial for ensuring smooth hotel operations, guest satisfaction, and efficient front desk service.

What are some common challenges faced by Hotel Front Office Receptionists and how can they be managed?

Hotel Front Office Receptionists often encounter challenges such as managing high guest volumes during peak check-in/check-out times, handling difficult guest requests or complaints, and efficiently coordinating with housekeeping and maintenance teams. Effective communication, strong organizational skills, and staying calm under pressure are key to overcoming these obstacles. Most hotels provide training and support, and teamwork is encouraged to ensure smooth operations and excellent guest service.

What does a Hotel Front Office Receptionist do?

A Hotel Front Office Receptionist is responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local attractions. They answer phone calls, respond to guest inquiries, and coordinate with housekeeping and other departments to ensure a pleasant stay for guests. Receptionists also handle payment processing, resolve guest complaints, and maintain accurate records of room availability. Their role is crucial for creating a positive first impression and ensuring smooth operations at the hotel's front desk.

What is the difference between Hotel Front Office Receptionist vs Hotel Concierge?

AspectHotel Front Office ReceptionistHotel Concierge
Primary RoleHandles guest check-in/check-out, reservations, and front desk inquiriesProvides personalized guest services, local information, and special arrangements
CredentialsHigh school diploma or equivalent; hospitality certifications beneficialSimilar credentials; customer service experience preferred
Work EnvironmentFront desk area in hotels, busy and customer-focusedLobby or guest service areas, often more personalized interactions
Industry UsageCommonly employed at hotel front desks worldwideFound in upscale hotels and resorts offering personalized services

While both roles involve guest interaction, the Hotel Front Office Receptionist primarily manages check-ins, reservations, and administrative tasks at the front desk. The Hotel Concierge focuses on enhancing guest experiences through personalized services, local recommendations, and special arrangements. Both roles require strong customer service skills and hospitality knowledge, but their daily responsibilities differ in scope and focus.

What are popular job titles related to Hotel Front Office Receptionist jobs in Rochester, NY? For Hotel Front Office Receptionist jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Hotel Front Office Receptionist jobs in Rochester, NY look for? The top searched job categories for Hotel Front Office Receptionist jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Hotel Front Office Receptionist jobs? Cities near Rochester, NY with the most Hotel Front Office Receptionist job openings:
Hotel Front Office Receptionist jobs near you

front desk/night auditor

Stonebridge Companies

Farmington, NY

$22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Guest Service Agent

Location: Citadines Connect 5th Ave New York New York

FLSA: Non-Exempt

Statues full-time

Reports to: Operation Manager

Pay Range: $22.00

Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties:

  • Greet, register, and assign rooms to guests upon their arrival.
  • Verify guest credit and establish payment methods for accommodation.
  • Keep accurate records of room availability and guest accounts using property management systems.
  • Compute bills, collect payments, and make change for guests.
  • Perform basic bookkeeping tasks, such as balancing cash accounts.
  • Issue room keys and provide necessary instructions to bell attendants.
  • Review accounts and charges with guests during the check-out process.
  • Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
  • Transmit and receive guest messages using telephones or switchboards.
  • Coordinate with housekeeping and maintenance staff to address guest-reported issues.
  • Make and confirm reservations for guests.
  • Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

  • Previous experience in a hotel front desk or guest service role preferred.
  • Strong customer service and communication skills to interact effectively with guests and staff.
  • Proficiency in using property management systems and basic office software (e.g., Word, Excel).
  • Ability to handle cash transactions and perform basic bookkeeping tasks.
  • Excellent problem-solving abilities to resolve guest issues efficiently.
  • Strong organizational skills with attention to detail in managing guest reservations and records.
  • Ability to work independently and follow established hotel policies and procedures.

Work Environment:

  • Primarily indoor work within the hotel's front desk and lobby areas.
  • Requires standing and walking for long periods throughout the shift.
  • Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
  • Flexible schedule required, including availability for evening, overnights, weekend, and holiday shifts.
  • Frequent use of a computer and telephone, interacting with guests and team members.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

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