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Helpdesk Jobs in Rochester, NY (NOW HIRING)

Food Prep Helper Location: ROSELAND WATERPARK - BRISTOL MOUNTAIN - 93136002 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the ...

Food Prep Helper

Canandaigua, NY · On-site

$16.50 - $19/hr

Food Prep Helper Location: ROSELAND WATERPARK - BRISTOL MOUNTAIN - 93136002 Workdays/shifts: Varying shifts, days/hours (open availability preferred). More details will be provided during the ...

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta ...

Benefits: * Bonus based on performance * Company parties * Competitive salary * Employee discounts * Free uniforms * Health insurance * Opportunity for advancement * Paid time off * Training ...

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Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

Is helpdesk a hard job?

Helpdesk jobs involve troubleshooting technical issues, providing customer support, and often require good communication skills and basic knowledge of hardware and software. The difficulty level depends on the complexity of issues handled and the individual's experience, but it generally involves problem-solving and patience. Certifications like CompTIA A+ can help improve proficiency and job performance.

What is the job of a help desk?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve user requests efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, but it does not fully replace helpdesk professionals. Helpdesk roles require human judgment, customer service skills, and complex problem-solving that AI cannot replicate entirely. Helpdesk technicians need to adapt by developing skills in AI tools, scripting, and system management.

What jobs pay 4000 a week without a degree?

Helpdesk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses. These roles may require strong communication skills, technical knowledge, or apprenticeships rather than formal degrees.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What job categories do people searching Helpdesk jobs in Rochester, NY look for? The top searched job categories for Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Helpdesk jobs? Cities near Rochester, NY with the most Helpdesk job openings:

$16.50 - $19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago


Job description

Food Prep Helper


Location: ROSELAND WATERPARK - BRISTOL MOUNTAIN - 93136002

Workdays/shifts: Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.

Employment Type: Part-time

Pay Range: $16.50 per hour - $19 per hour


Working with Sodexo Live is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. 


What You’ll Do: As a Food Prep Helper at Sodexo Live, you are a pair of helping hands and a good mood motivator. This role includes the preparation and serving of our vibrant menus and ensuring all working areas are kept clean and tidy. Your welcoming customer service puts a smile on people's faces and makes an impact in their everyday lives. 


Responsibilities include:

  • Reads recipes and/or product directions and assists in the preparation of hot and/or cold foods using a variety of kitchen utensils/equipment
  • Clean and sanitize work stations and production equipment
  • May have basic cooking responsibilities, i.e., cook vegetables, chicken for salads.
  • Attends work and shows for scheduled shift on time with satisfactory regularity
  • Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.


What You Bring:

  • Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.
  • 0 – 1 year of related experience is beneficial


Link to full Job description 


What We Offer:

  • Flexible and supportive work environment, so you can be home for life’s important moments.
  • Access to ongoing training/development and advancement opportunities to turn your job into a career
  • Full array of benefits that support you and your family’s wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more. 
  • In addition to Sodexo Live’s standard, some locations may offer additional site-specific benefits, including free “shift” meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking. 


Link to benefits summary


Overall, Sodexo Live strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo Live’s benefit offerings during the interview process. 


Who we are:

At Sodexo Live, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo Live partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.


Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form.