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Helpdesk Jobs in Rochester, NY (NOW HIRING)

Amteck, LLC

Electrician Helper - Houston

Henrietta, NY · On-site

$16 - $20.50/hr

Electrician Helpers work under the supervision and direction of Journeyman Electricians, foreman, and other leadership on the construction project. Helpers will perform duties as assigned within ...

Culligan

Plumbing Helper

Rochester, NY · On-site

$40/hr

Benefits: * 401(k) * Bonus based on performance * Company car * Employee discounts * Free uniforms * Health insurance * Opportunity for advancement * Paid time off * Tuition assistance Benefits/Perks

Amteck, LLC

Electrician Helper - Shelbyville

Henrietta, NY

$16 - $20.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Shelbyville, TN. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Amteck, LLC

Electrical Helper - Benson

Henrietta, NY

$16 - $20.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Benson, NC. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

Amteck, LLC

Electrical Helper - Cincinnati

Henrietta, NY · On-site

$16 - $20.50/hr

Amteck is currently looking to hire Electrical Helpers for our project near Cincinnati, OH. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Amteck, LLC

Electrical Helper - Chester

Henrietta, NY

$16 - $20.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Chester, VA. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

Renuity

Window Install Helper

Rochester, NY · On-site

$20 - $32.50/hr

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there's likely a Renuity home in your neighborhood. We value fresh perspectives ...

Renuity

Window Install Helper

Rochester, NY · On-site

$80K/yr

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there's likely a Renuity home in your neighborhood. We value fresh perspectives ...

Sodexo Live!

Food Prep Helper

Canandaigua, NY

$16.50 - $19/hr

Food Prep Helper Location: ROSELAND WATERPARK - BRISTOL MOUNTAIN - 93136002 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the ...

Sodexo

Food Prep Helper

Canandaigua, NY · On-site

$16.50 - $19/hr

Food Prep Helper Location: #la-location_name Workdays/shifts: Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process. Employment Type ...

Renuity

Window Install Helper

Rochester, NY · On-site

$80K/yr

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there's likely a Renuity home in your neighborhood. We value fresh perspectives ...

Sodexo

Food Prep Helper

Canandaigua, NY

$16.50 - $19/hr

Food Prep Helper Location: #la-location_name Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process. Employment Type ...

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All JobsHelpdesk JobsHelpdesk Jobs in Rochester, NY

Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What are popular job titles related to Helpdesk jobs in Rochester, NY? For Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Rochester, NY look for? The top searched job categories for Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Helpdesk jobs? Cities near Rochester, NY with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Rochester, NY as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.

Electrician Helper - Houston

Amteck, LLC

Henrietta, NY • On-site

$16 - $20.50/hr

Full-time

Retirement

Re-posted 13 days ago

Amteck rating

6.8

Company rating: 6.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Amteck is seeking candidates to fill Electrical Helper positions.

We offer long-term opportunities as well as steady work, benefits and a 401K.

Primary Role:
Electrician Helpers work under the supervision and direction of Journeyman Electricians, foreman, and other
leadership on the construction project. Helpers will perform duties as assigned within their assessed skill level,
and will have the opportunity to enroll in Amteck's accredited apprenticeship program to work and study
toward achieving Journeyman classification and licensure. Electrician helpers will also have the opportunity to
learn and grown in other divisions of Amteck, like low voltage, controls, process work, and fire alarm along with
other skill sets within the electrical trade.


Requirements:
2+ years of electrical experience on commercial or industrial sites
Experience with running/bending Rigid and EMT conduit
OSHA 10 preferred but not required
Experience working alongside a Journeyman Electrician


In 1977 Amteck was founded in Central Kentucky with the belief that growth only comes by listening and responding to both clients and employees. Four decades later, Amteck has grown from a small electrical contracting firm to a national leader in the design/build support electrical contracting industry. Amteck specializes in facility growth expansion initiatives of companies that operate in the manufacturing, industrial, process, food, and beverage, hospitality, healthcare, distribution facilities, and commercial and institutional sectors. The number one goal is the Safety of our Employees and maintaining our culture and core values: THE AMTECK WAY - SAFETY, QUALITY, & CUSTOMER SATISFACTION.

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