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Helpdesk Jobs in Rochester, NY (NOW HIRING)

Casella Waste Systems, Inc.

Helper

Newark, NY · On-site

$19 - $20/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer routes with a focus on providing exceptional customer service and adhering to all health and safety ...

Gypsum Management and Supply

Delivery Helper

Rochester, NY · On-site

$15.50 - $17.75/hr

Position Summary The primary functions of the Delivery Helper are to load, locate job sites, backing, preparing and restoring the job site, and preparing the truck for the following day and ...

NATIONAL CONSTRUCTION RENTALS

Fence Helper

Bergen, NY · On-site

$15.50 - $19.75/hr

As a Fence Helper at National Construction Rentals, Inc. (NCR), you will play a crucial role in assisting the Fence Foreman to ensure the successful installation and maintenance of fences according ...

GMS Inc

Delivery Helper

Rochester, NY · On-site

$15.50 - $17.75/hr

Delivery Helper The primary functions of the Delivery Helper are to load, locate job sites, backing, preparing and restoring the job site, and preparing the truck for the following day and ...

COWTOWN MATERIALS INC

Delivery Helper

Rochester, NY · On-site

$15.50 - $17.75/hr

Position Summary The primary functions of the Delivery Helper are to load, locate job sites, backing, preparing and restoring the job site, and preparing the truck for the following day and ...

DYNAMARK ELECTRIC INC

Electrician's helper

Rochester, NY · On-site

$17/hr

Career Advancement Opportunities Job Summary We are seeking a motivated Electrician's helper to join our team! You will be responsible for learning to install and repair wiring, electrical fixtures ...

Gypsum Management and Supply

Delivery Helper

Rochester, NY · On-site

$15.50 - $17.75/hr

Position Summary The primary functions of the Delivery Helper are to load, locate job sites, backing, preparing and restoring the job site, and preparing the truck for the following day and ...

Gypsum Management and Supply

Delivery Helper

Rochester, NY

$15.50 - $17.75/hr

Position Summary The primary functions of the Delivery Helper are to load, locate job sites, backing, preparing and restoring the job site, and preparing the truck for the following day and ...

DYNAMARK ELECTRIC INC

Electrician's helper

Rochester, NY · On-site

$17/hr

Career Advancement Opportunities Job Summary We are seeking a motivated Electrician's helper to join our team! You will be responsible for learning to install and repair wiring, electrical fixtures ...

DYNAMARK ELECTRIC INC

Electrician's helper

Rochester, NY · On-site

$17/hr

Career Advancement Opportunities Job Summary We are seeking a motivated Electrician's helper to join our team! You will be responsible for learning to install and repair wiring, electrical fixtures ...

Waste Management

Helper Residential

Webster, NY · On-site

$18.36/hr

Job Summary Driver Helper teams with Route Driver and assists in the collection of Waste and /or Recyclable material. II. Essential Duties and Responsibilities * Works in accordance with WM Safety ...

Trusst Remodeling

Be Seen First

Remodeling Helper

Rochester, NY · On-site

$18 - $22/hr

Role Overview We are looking for a reliable and motivated Remodeling Helper to work directly alongside our lead contractor. You will assist in a variety of residential renovation projects, including ...

Waste Management

Helper Residential

Webster, NY · On-site

$18.36/hr

Job Summary Driver Helper teams with Route Driver and assists in the collection of Waste and /or Recyclable material. II. Essential Duties and Responsibilities * Works in accordance with WM Safety ...

Waste Management

Helper Residential

Webster, NY · On-site

$18.36/hr

Job Summary Driver Helper teams with Route Driver and assists in the collection of Waste and /or Recyclable material. II. Essential Duties and Responsibilities * Works in accordance with WM Safety ...

Aerotek

Electrical Helper

Greece, NY · On-site

$18 - $22/hr

Electrical Helper Join our team as an Electrical Helper, where you will support electricians by performing essential tasks such as using, supplying, or holding materials or tools, and cleaning the ...

Goforth Electric, Inc.

Electrician - Helper

Brockport, NY · On-site

$18 - $25/hr

Help electricians by performing duties such as using, supplying, or holding materials or tools, and cleaning work area and equipment. Assist electricians with assembly, installation, maintenance and ...

Goforth Electric, Inc.

Electrician - Helper

Brockport, NY · On-site

$18 - $25/hr

Help electricians by performing duties such as using, supplying, or holding materials or tools, and cleaning work area and equipment. Assist electricians with assembly, installation, maintenance and ...

Goforth Electric

Electrician - Helper

Brockport, NY

$18 - $25/hr

Help electricians by performing duties such as using, supplying, or holding materials or tools, and cleaning work area and equipment. Assist electricians with assembly, installation, maintenance and ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Jobs in Rochester, NY

Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What are popular job titles related to Helpdesk jobs in Rochester, NY? For Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Rochester, NY look for? The top searched job categories for Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Helpdesk jobs? Cities near Rochester, NY with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Rochester, NY as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.

Helper

Casella Waste Systems, Inc.

Newark, NY • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

Position Summary
The Helper performs duties and operations to assist driver's complete customer routes with a focus on providing exceptional customer service and adhering to all health and safety protocols.
Hiring Range: $19-20/ hourly
Key Responsibilities
  • Loads and empties residential and/or commercial containers into truck manually or mechanically.
  • Maneuvers containers that are staged curbside, dockside, carryout, or require pullout to complete service.
  • Operates hoisting device to lift and empty bins or containers into truck hopper.
  • Places any and all bins serviced at any customer location back where they were picked-up from in the up-right position with covers placed back on the containers.
  • Assists driver with all backing maneuvers while on route.
  • Loads trash and recycling into a rear load truck in fluctuating weather conditions.
  • Lifts 50 pounds constantly throughout the day while able to maintain the stamina to successfully complete the duties of this physically demanding position.
  • Always maintains a safe working environment.
  • Works in a high pace ever changing industry.
  • Communicates in a professional manner when dealing with customer and other employees.
  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications
The successful candidate will have a High School Diploma or GED and must be legally eligible to work in the United States. The physical ability to lift 50lbs. constantly throughout the day and work under many different weather conditions is expected.
Excellent verbal and written communication skills, outstanding relationship management skills, and dedication to providing excellent customer service is desired. It is also important that the candidate has demonstrated the ability to work as part of a team in a collaborative environment, has a proven work ethic, and has proven commitment to safety.
This position requires successful completion of pre-employment testing, including a drug screen.
Attributes
Positive, team-oriented individual who has a strong work ethic, is committed to safety, customer driven, open to personal and professional training and development.
Benefits
Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

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