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Helpdesk Jobs in Rochester, NY (NOW HIRING)

DYNAMARK ELECTRIC INC

Electrician's helper

Rochester, NY · On-site

$17/hr

Career Advancement Opportunities Job Summary We are seeking a motivated Electrician's helper to join our team! You will be responsible for learning to install and repair wiring, electrical fixtures ...

DYNAMARK ELECTRIC INC

Electrician's helper

Rochester, NY · On-site

$17/hr

Career Advancement Opportunities Job Summary We are seeking a motivated Electrician's helper to join our team! You will be responsible for learning to install and repair wiring, electrical fixtures ...

Goforth Electric, Inc.

Electrician - Helper

Brockport, NY · On-site

$18 - $25/hr

Help electricians by performing duties such as using, supplying, or holding materials or tools, and cleaning work area and equipment. Assist electricians with assembly, installation, maintenance and ...

Goforth Electric

Electrician - Helper

Brockport, NY · On-site

$15.75 - $20/hr

Help electricians by performing duties such as using, supplying, or holding materials or tools, and cleaning work area and equipment. Assist electricians with assembly, installation, maintenance and ...

Amteck, LLC

Electrician Helper - Houston

Henrietta, NY

$16 - $20.50/hr

Electrician Helpers work under the supervision and direction of Journeyman Electricians, foreman, and other leadership on the construction project. Helpers will perform duties as assigned within ...

PDS Tech Commercial

Forge Helper I

Rochester, NY

$19/hr

Forge Helper I - $ 19.00/HR Looking for a hands-on manufacturing opportunity? We are hiring a Forge Helper I to support Blacksmith and forging operations in a fast-paced industrial environment. This ...

Amteck, LLC

Electrical Helper - Benson

Henrietta, NY · On-site

$16 - $20.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Benson, NC. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

Amteck, LLC

Electrician Helper - Shelbyville

Henrietta, NY

$16 - $20.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Shelbyville, TN. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Amteck, LLC

Electrical Helper - Chester

Henrietta, NY

$16 - $20.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Chester, VA. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

Amteck, LLC

Electrical Helper - Cincinnati

Henrietta, NY · On-site

$16 - $20.50/hr

Amteck is currently looking to hire Electrical Helpers for our project near Cincinnati, OH. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

TEKsystems

Help Desk Manager

Rochester, NY

$50 - $65/hr

Help Desk Manager (On-Site - Rochester, NY) We are seeking an experienced Help Desk Manager to lead a large enterprise IT support team within a fast-paced university environment. This role will ...

New

TEKsystems

Help Desk Manager

Rochester, NY

$50 - $65/hr

Help Desk Manager (On-Site - Rochester, NY) We are seeking an experienced Help Desk Manager to lead a large enterprise IT support team within a fast-paced university environment. This role will ...

New

Culligan

Plumbing Helper

Rochester, NY · On-site

$40/hr

Benefits: * 401(k) * Bonus based on performance * Company car * Employee discounts * Free uniforms * Health insurance * Opportunity for advancement * Paid time off * Tuition assistance Benefits/Perks

Renuity

Kitchen Install Helper

Rochester, NY · On-site

$80K/yr

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there's likely a Renuity home in your neighborhood. We value fresh perspectives ...

Renuity

Window Install Helper

Rochester, NY · On-site

$80K/yr

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there's likely a Renuity home in your neighborhood. We value fresh perspectives ...

Renuity

Kitchen Install Helper

Rochester, NY · On-site

$80K/yr

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there's likely a Renuity home in your neighborhood. We value fresh perspectives ...

Renuity

Window Install Helper

Rochester, NY · On-site

$80K/yr

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there's likely a Renuity home in your neighborhood. We value fresh perspectives ...

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All JobsHelpdesk JobsHelpdesk Jobs in Rochester, NY

Helpdesk information

See Rochester, NY salary details

$12

$22

$32

How much do helpdesk jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for helpdesk in Rochester, NY is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.14 per hour, depending on experience, location, and employer.

Which IT job is the highest paid?

In the IT field, roles such as IT Director, Solutions Architect, and Cloud Engineer tend to be among the highest paid, often earning six-figure salaries. These positions typically require advanced skills, certifications, and extensive experience in areas like cybersecurity, cloud computing, or enterprise infrastructure.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting common issues, allowing helpdesk professionals to focus on more complex problems. However, AI does not fully replace helpdesk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support. Helpdesk jobs continue to evolve with technology, requiring knowledge of AI tools and technical expertise.

What does a helpdesk job do?

A helpdesk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Helpdesk technicians troubleshoot problems, offer solutions, and may use tools like ticketing systems to track and resolve user requests, often working in a customer service-oriented environment.

Is IT helpdesk a remote job?

IT helpdesk roles can be performed remotely, especially with the use of remote support tools and communication platforms. Many companies offer remote helpdesk positions, but some may require on-site presence for hardware repairs or in-person support. The availability of remote work depends on the employer and specific job requirements.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What are popular job titles related to Helpdesk jobs in Rochester, NY? For Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Rochester, NY look for? The top searched job categories for Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Helpdesk jobs? Cities near Rochester, NY with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Rochester, NY as of June 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,602 per year, or $22.4 per hour.

Electrician's helper

DYNAMARK ELECTRIC INC

Rochester, NY • On-site

$17/hr

Full-time

Posted 11 days ago

Job description

Benefits/Perks
  • Flexible Scheduling
  • Competitive Compensation
  • Career Advancement Opportunities
Job Summary
We are seeking a motivated Electrician's helper to join our team! You will be responsible for learning to install and repair wiring, electrical fixtures, and control equipment.  If you are a self motivated individual with a can-do attitude who takes pride in his work, we want to hear from you. This is an excellent opportunity to learn a trade with lots of opportunity for advancement.
Responsibilities: 
  • Follow all safety rules and regulations
  • Maintain a clean and safe work environment
  • Use blueprints, sketches, or building plans to determine electrical requirements and materials needed
  • Install new electrical systems and repair existing systems
  • Interact with customers, suppliers, and other professionals
Qualifications: 
  • Previous experience with tools is a definite plus
  • Valid Driver’s License 
  • Ability to stand for long periods and lift heavy objects
  • Strong understanding of mathematical concepts and measurements
  • Professional appearance and courteous personality