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Helpdesk Jobs in Rochester, NY (NOW HIRING)

Help electricians by performing duties such as using, supplying, or holding materials or tools, and cleaning work area and equipment. Assist electricians with assembly, installation, maintenance and ...

Electrician - Helper

Brockport, NY · On-site

$18 - $25/hr

Help electricians by performing duties such as using, supplying, or holding materials or tools, and cleaning work area and equipment. Assist electricians with assembly, installation, maintenance and ...

Electrical Helper Join our team as an Electrical Helper, where you will support electricians by performing essential tasks such as using, supplying, or holding materials or tools, and cleaning the ...

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Electrician Helper - Houston

Henrietta, NY

$16 - $20.50/hr

Electrician Helpers work under the supervision and direction of Journeyman Electricians, foreman, and other leadership on the construction project. Helpers will perform duties as assigned within ...

Amteck is currently looking to hire Electrical Helpers for our project near Cincinnati, OH. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Help Desk Technician - Level 1 Location: Rochester, NY | On-Site About the Role A Rochester-based organization is looking for a Level 1 Help Desk Technician to join a small, high-volume support team.

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Amteck is currently looking to add Electrical Helpers to our project in Shelbyville, TN. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Electrical Helper - Chester

Henrietta, NY

$16 - $20.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Chester, VA. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

Electrical Helper - Benson

Henrietta, NY

$16 - $20.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Benson, NC. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

Help Desk Technician - Level 1 Location: Rochester, NY | On-Site About the Role A Rochester-based organization is looking for a Level 1 Help Desk Technician to join a small, high-volume support team.

Window Install Helper

Rochester, NY · On-site

$20 - $32.50/hr

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there's likely a Renuity home in your neighborhood. We value fresh perspectives ...

Plumbing Helper

Rochester, NY · On-site

$40/hr

Benefits: * 401(k) * Bonus based on performance * Company car * Employee discounts * Free uniforms * Health insurance * Opportunity for advancement * Paid time off * Tuition assistance Benefits/Perks

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there's likely a Renuity home in your neighborhood. We value fresh perspectives ...

Apply Early

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there's likely a Renuity home in your neighborhood. We value fresh perspectives ...

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there's likely a Renuity home in your neighborhood. We value fresh perspectives ...

Apply Early

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there's likely a Renuity home in your neighborhood. We value fresh perspectives ...

Forge Helper I

Rochester, NY · On-site

$14.75 - $18.75/hr

We're seeking a Forge Helper I to work at a premier client in Rochester, NY - 14611 . Pay rate and Shift Job Duration: 3 Month Pay rate: $19/hours on W2 Shift: 2nd shift (Mon- Fri) (5:00PM - 5:00AM ...

Food Prep Helper Location: ROSELAND WATERPARK - BRISTOL MOUNTAIN - 93136002 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the ...

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Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

Is helpdesk a hard job?

Helpdesk jobs involve troubleshooting technical issues, providing customer support, and often require good communication skills and basic knowledge of hardware and software. The difficulty level depends on the complexity of issues handled and the individual's experience, but it generally involves problem-solving and patience. Certifications like CompTIA A+ can help improve proficiency and job performance.

What is the job of a help desk?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve user requests efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, but it does not fully replace helpdesk professionals. Helpdesk roles require human judgment, customer service skills, and complex problem-solving that AI cannot replicate entirely. Helpdesk technicians need to adapt by developing skills in AI tools, scripting, and system management.

What jobs pay 4000 a week without a degree?

Helpdesk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses. These roles may require strong communication skills, technical knowledge, or apprenticeships rather than formal degrees.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What job categories do people searching Helpdesk jobs in Rochester, NY look for? The top searched job categories for Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Helpdesk jobs? Cities near Rochester, NY with the most Helpdesk job openings:

$18 - $25/hr

Full-time

PTO

Posted 4 days ago


Job description

Job Summary:

Help electricians by performing duties such as using, supplying, or holding materials or tools, and cleaning work area and equipment. Assist electricians with assembly, installation, maintenance and testing of electrical equipment and wiring systems in commercial, industrial and residential settings per NEC/NFPA 70E standards and job specification.

Essential Job Duties and Responsibilities:(Additional duties may be assigned)


  • Under the direction of a supervisor, assist electricians in troubleshooting electric controls, motor control centers, and programmable logic controls using hand tools, power tools and precision-measuring and testing instruments.

  • Help measure, cut, thread, and install, electrical fixtures, apparatus, equipment, wiring, and new services to include panels, circuit breakers, and conduit per NEC/NFPA 70E standards and job specification.

  • Install raceways, pull wire, and mount equipment. Assemble and install small to large electrical parts and pieces. Trim outlets, recessed cans and other repetitive finish work.

  • Maintain compliance with all OSHA, GE, and customer safety requirements and company policies and advise immediate supervisor of any safety or job related problems.

  • Dig trenches as needed.

  • Abide by specifications, value engineering and contract documents for installations.

  • Use electrical formulas to figure out pipe fill, device and panel size, and disconnect.

  • Maintain a work area that is neat and presentable to customers and outsiders who may be in the work area at any time. Leave work site clean and tidy each day at completion of assigned work.

  • Maintain professional growth and development by keeping abreast of changing technology and the national electrical code.

Minimum Qualification Standards:


  • High School Diploma or GED required.

  • Preferred Safety Training: OSHA 10 or 30 hour, NFPA 70E, Lockout/Tagout.

  • Reliable transportation and a valid NYS drivers' license free from major infractions required.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Special Requirements:


  • Ability to work overtime, early starts, nights, weekends, and holidays.

  • Must be able to commute up to two hours from home.

  • Must be able to utilize construction site sanitary facilities (Porta-Johns).

Knowledge, Skills, and Abilities:


  • Ability to communicate with all levels of employees, both internally and with all external customers.

  • Assessment/evaluation skills.

  • Ability to analyze and solve problems.

  • Ability to read and understand basic blueprints.

  • Knowledge of all OSHA, GE, and customer safety requirements and company policies.

  • Ability to recognize safety hazards and perform such work in a manner that minimizes or eliminates those hazards.

  • Ability to use appropriate tools and diagnostic equipment to repair, install, replace, and test electrical circuits and equipment.

  • Ensure all maintenance and repair work is performed accurately and efficiently to prevent injury to staff and damage to equipment.

  • Must have knowledge of basic math and reading skills.

Equipment, Machines And Software Used:

Ability to set up and operate electrical equipment and tools, hydraulic benders, power threaders, power pullers and cable vacuum systems.

Safety Equipment:Ability to wear personal protective equipment (hard hat, safety glasses at all times), and respirator when required.

Mental Requirements:


  • Close mental and visual attention required for controlling machines or processes at a rapid pace requiring close coordination and fine adjustment. And/or planning or directing fairly complex work methods or operations that obtain size, shape, or physical qualities of product.

Physical Requirements: Job is physically demanding


  • Ability to climb ladders and steep stairs, sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crawl, crouch, kneel, bend or stoop, and perform repetitive motions of the hands, arms, and/or fingers.

  • Ability to work from all type ladders (step ladders up to 14', "A" frame ladders and all size extension ladders) and carry and relocate up to 12' step ladder by oneself.

  • Employee's personal weight and personal tools cannot exceed weight limit of ladder (Class 1-250 lbs., Class 1A-300 lbs.)

  • Ability to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Environmental Conditions:

Job requires working in all elements, depending on job location, time of year, heat, cold, rain, snow. The worker is regularly exposed to occupational hazards which require special precautions and occasional exposure to serious injury and subject to both inside and outside environmental conditions such as, electrical current, noise, fumes, dust, moving parts and equipment, and exposure to outdoor weather elements.

About Goforth Electric:

Here at Goforth Electric, we focus on going beyond the standard for our customers and team members. This means providing the highest quality of service, dedication to safety, on-going training, and a higher quality of life for its team members.

We offer generous benefits, competitive compensation, paid time off, training and development, an opportunity for growth, a safe work environment and the chance to work with a winning team in a great company culture.

Goforth Electric is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin or other protected classes.


Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.