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Helpdesk Manager Jobs in Oregon (NOW HIRING)

Vancouver Paint Group, Inc

Painter Helper

Portland, OR · On-site

$18 - $26/hr

Helping Painter(s) to maintain a safe and clean workspace. * Assist with removing fixtures such as ... Management Inc JCW Management is the employee management company for our contract companies:

Foot Locker

Assistant Manager

Tigard, OR · On-site

$22.30/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Foot Locker

Assistant Manager

Tigard, OR · On-site

$22.30/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Foot Locker

Assistant Manager

Eugene, OR · On-site

$21.05/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Foot Locker

Assistant Manager

Tigard, OR · On-site

$22.30/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Foot Locker

Assistant Manager

Tigard, OR · On-site

$22.30/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Pacific Coast Producers

Maraschino Helper

Salem, OR · On-site

$18.46/hr

... Helper to join our team at our production facility in Salem, OR . PCP is investing in its people ... issues or concerns to the Production Manager, Plant Manager or QA Management. Minimum ...

Foot Locker

Assistant Manager

Eugene, OR · On-site

$21.05/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Oregon

Helpdesk Manager information

See Oregon salary details

$39.6K

$88.6K

$131.6K

How much do helpdesk manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for helpdesk manager in Oregon is $88,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $105,700.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Oregon?

The most popular types of Helpdesk jobs in Oregon are:

What cities in Oregon are hiring for Helpdesk Manager jobs?

Cities in Oregon with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $88,581 per year, or $42.6 per hour.

IMESD Helpdesk Support - Data Collections Specialist 1

Pendleton, OR • On-site

InterMountain Education Service District
1 - 10 employees
Learn more about InterMountain Education Service Districtexternal

$47K - $57K/yr

Full-time

Re-posted 20 days ago

Job description

Helpdesk Support - Data Collections Specialist 1
Position Open Until Filled
This is a full-time 240 day per year position with a salary range of $47,581 - $57,132
For a full job description please click the link in the bottom right corner of this posting. 





IMESD is a PERS employer offering full benefits for employee and family.
We also offer tuition reimbursment for professional growth and development.
Hear what our Staff thinks about working for IMESD:
https://www.youtube.com/watch?v=962HjEl2GP0
IMESD is committed to Success for Every Child!
https://youtu.be/9PZ3lGvbPJg
PRIMARY ROLE:









This is an entry level grant-funded position responsible for providing tier one customer helpdesk support for educators in Oregon who have questions about select Oregon Department of Education data collections, business rules, data submission, error correction, audit and validation reviews. There is an expectation that people successful in this role will advance to higher tiers of collection and accountability support.

QUALIFICATIONS:

  • To perform this job successfully, an individual must be motivated to become proficient in each responsibility and essential function of the position and possess strong office and computer skills. The requirements listed below are representative of the knowledge, skill, and/or ability required. Individual will hold a valid driver's license and have reliable, insured transportation. If selected for the position, individual will complete a pre-employment background check. On-the-job training will be provided for the collections and validations we support.

EDUCATION/CERTIFICATION/EXPERIENCE:

  • Associate's Degree or higher preferred
  • Experience using Microsoft Office or similar software
  • Experience working in an office providing customer service support preferred
  • Experience with ODE collections and statewide summative assessments preferred

REQUIRED SKILLS:

  • Computer skills necessary to complete the job, and adept at learning new technology
  • Intrinsically motivated to learn and grow and be a contributing member of a team
  • Ability and willingness to follow directions and follow IMESD guidelines, rules and procedures
  • Provide accurate and thorough responses with attention to detail
  • Research and synthesize information using ODE documentation and resources
  • Excellent organizational skills and the ability to prioritize and multi-task
  • Adaptability when shifts in priorities arise and flexibility and cooperation with team members
  • Communicate accurately, timely, and clearly in person, on the phone and in written communications demonstrating critical thinking by analyzing and problem-solving the issue presented
  • Exhibit professionalism by cultivating positive relationships, empathy, patience and effective listening
  • Work cooperatively with, and utilize the knowledge of team members daily
  • Cultivate positive and professional relationships, and show sensitivity to individual differences
  • Maintain integrity and confidentiality
  • Exhibit regular punctuality and attendance
  • Manage time efficiently and effectively
  • Prioritize workload to accurately meet job requirements and timelines
  • Maintain organization and safety in the work environment
  • Provide your best effort and perseverance to achieve goals
  • Resolve conflicts in a professional manner


Apply