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Helpdesk Manager Jobs in Oregon (NOW HIRING)

Gypsum Management and Supply

Delivery Helper

Portland, OR · On-site

$16.75 - $19/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Gypsum Management and Supply

Delivery Helper

Portland, OR

$16.75 - $19/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Morgan Stanley

Resident Manager

Salem, OR

Build a client base of high net worth households by prospecting and developing new client relationships, and maintain and manage long term client relationships Help manage client investment needs ...

Foot Locker

Assistant Manager

Happy Valley, OR · On-site

$21.80/hr

With an "Always on, Never no" mindset, ASMs help set the tone on the floor while taking ownership ... Store Ops & Execution Help manage daily store operations including opening/closing, cash handling ...

Foot Locker

Assistant Manager

Happy Valley, OR · On-site

$21.80/hr

Assistant Store Managers are hands on leaders who move with urgency, stay connected to customers ... With an "Always on, Never no" mindset, ASMs help set the tone on the floor while taking ownership ...

Foot Locker

Assistant Manager

Eugene, OR · On-site

$20.55/hr

Assistant Store Managers are hands on leaders who move with urgency, stay connected to customers ... With an "Always on, Never no" mindset, ASMs help set the tone on the floor while taking ownership ...

Foot Locker

Assistant Manager

Eugene, OR · On-site

$20.55/hr

With an "Always on, Never no" mindset, ASMs help set the tone on the floor while taking ownership ... Store Ops & Execution Help manage daily store operations including opening/closing, cash handling ...

Foot Locker

Assistant Manager

Eugene, OR · On-site

$20.55/hr

Assistant Store Managers are hands on leaders who move with urgency, stay connected to customers ... With an "Always on, Never no" mindset, ASMs help set the tone on the floor while taking ownership ...

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Showing results 1-20

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Oregon

Helpdesk Manager information

See Oregon salary details

$39.6K

$88.6K

$131.6K

How much do helpdesk manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for helpdesk manager in Oregon is $88,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $105,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

Is help desk one or two words?

The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What does a helpdesk do?

A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.

Which is correct, helpdesk or help desk?

For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

Do you need a degree for IT helpdesk?

Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
What are the most commonly searched types of Helpdesk jobs in Oregon? The most popular types of Helpdesk jobs in Oregon are:
What cities in Oregon are hiring for Helpdesk Manager jobs? Cities in Oregon with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Oregon as of June 2026, with employment types broken down into 2% As Needed, 4% Full Time, 88% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $88,581 per year, or $42.6 per hour.
On-Site Tier I Helpdesk Technician

On-Site Tier I Helpdesk Technician

Pacific Office Automation

Beaverton, OR • On-site

$20.75 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Pacific Office Automation rating

7.2

Company rating: 7.2 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

172nd of 341 rated logistics

Job description

About Pacific Office Automation
Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the United States. Since 1976, we have expanded to more than 40 branches across 11 western states: Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.

With over 40 years of success in office equipment and technology sales and service, weve built strong partnerships with leading manufacturers including Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.

At POA, youll find a fast-growing technology company that offers meaningful career growth, strong benefits, and a collaborative team environment. We are committed to being a long-term employer by investing in our employees through ongoing training, certifications, and development opportunities. We also foster an inclusive workplace where every voice is valued, regardless of tenure or title.

Position Overview
Are you passionate about customer service, proactive in solving problems, and known for your strong follow-through? Pacific Office Automation is looking for a Tier I Help Desk Technician to join our growing IT team in Beaverton, OR.

Key Responsibilities

  • Troubleshoot and resolve end-user issues related to Windows workstations, laptops, and mobile devices
  • Diagnose and remediate Microsoft 365 issues including Outlook, Teams, OneDrive, and SharePoint
  • Support user account management in Microsoft 365 and Active Directory (password resets, MFA, account unlocks)
  • Identify and resolve network connectivity issues (VPN, Wi-Fi, basic DNS/connectivity troubleshooting)
  • Perform standard break/fix support for hardware and software issues
  • Escalate complex issues to Tier 2/3 teams with proper documentation and troubleshooting steps
  • Deliver clear, professional communication to end users and maintain accurate ticket notes

Qualifications

  • Associates or Bachelors degree preferred (or equivalent hands-on experience)
  • 12 years of IT support experience in a help desk or MSP environment
  • Working knowledge of Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)
  • Basic understanding of Active Directory and user administration
  • Familiarity with Windows 10/11 troubleshooting and desktop support
  • Strong problem-solving and troubleshooting mindset
  • Excellent written and verbal communication skills
  • Ability to manage multiple tickets in a fast-paced environment

Nice to Have (Not Required)

  • Experience with ticketing systems (ConnectWise, ServiceNow, etc.)
  • Exposure to Azure/Entra ID
  • Basic understanding of endpoint management tools (Intune, RMM tools)

Benefits

  • Opportunities for advancement and leadership growth
  • Supportive, team-oriented environment
  • Medical, dental, vision, and life insurance
  • 401(k) with company match
  • PTO, vacation, and sick leave
  • FSA program

Our Commitment to Diversity & Inclusion
Pacific Office Automation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity or expression, age, religion, veteran status, or any other protected characteristic. We value diversity and believe it strengthens our organization.

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