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Hourly Helpdesk Jobs in Oregon (NOW HIRING)

Salem Clinic PC

Helpdesk Technician

Salem, OR · On-site

$22.35 - $28.65/hr

At Salem Clinic, the Help Desk is the first stop for every technology question, hiccup, and "can you take a look at this?" moment across our organization. We are a physician-owned, multi-specialty ...

MSP Hire, Inc.

MSP Helpdesk Technician

Beaverton, OR · On-site

$22 - $28/hr

The Role We're looking for an MSP Help Desk Technician who will be the initial point of contact for our clients -- diagnosing and resolving technical issues, and delivering remote support across a ...

Stefanini Group

$20 - $27/hr

* Provide professional end-user support via telephone, email or web submits. * Provide restorative or maintenance actions to resolve end-user problems. * Responds to end-user problems based on standard ...

Stefanini Group

$20 - $27/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

$20 - $27/hr

* Temporary position 4-6 weeks, with opportunity to extend/become full time hire * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to ...

Stefanini Group

$20 - $27/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

$20 - $27/hr

* Temporary position 4-6 weeks, with opportunity to extend/become full time hire * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to ...

Stefanini Group

$20 - $27/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

$20 - $27/hr

* Provide professional end-user support via telephone, email or web submits. * Provide restorative or maintenance actions to resolve end-user problems. * Responds to end-user problems based on standard ...

Stefanini Group

$20 - $27/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

$20 - $27/hr

* Temporary position 4-6 weeks, with opportunity to extend/become full time hire * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to ...

Stefanini Group

$20 - $27/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

Stefanini Group

$20 - $27/hr

* Provide professional end-user support via telephone, email or web submits. * Provide restorative or maintenance actions to resolve end-user problems. * Responds to end-user problems based on standard ...

Stefanini Group

$20 - $27/hr

* Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems based on standard ...

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Hourly Helpdesk information

What are some common challenges faced by hourly helpdesk staff, and how can they be addressed?

Hourly helpdesk staff often encounter a high volume of support requests, ranging from simple password resets to complex technical issues, which can make prioritizing tasks a challenge. Time management and clear communication are key to handling these demands effectively. Building familiarity with troubleshooting tools and documenting solutions also helps streamline workflows and reduce repeat questions. Support from experienced team members and ongoing training can further ease the learning curve, ensuring a positive and productive work environment.

What is the difference between Hourly Helpdesk vs IT Support Technician?

AspectHourly HelpdeskIT Support Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often more specialized
Work EnvironmentHelpdesk or call center, remote or on-siteOn-site or remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departmentsCorporate, healthcare, education, tech companies
Search & Comparison IntentYesYes

Hourly Helpdesk and IT Support Technicians both handle technical issues, but Helpdesk roles often focus on remote support and customer service, while IT Support Technicians may perform more hands-on hardware repairs and on-site troubleshooting. Both roles require similar certifications and are common in various industries, making them frequently compared by job seekers.

Is an hourly helpdesk a stressful job?

An hourly helpdesk role can be stressful due to the need to handle technical issues quickly and communicate effectively with users. The job often involves managing multiple support tickets, working under time pressure, and maintaining patience, especially during high-volume periods or complex problems.

What is an hourly helpdesk?

Hourly Helpdesk jobs involve providing technical support and assistance to customers or employees on an hourly basis. Workers in these roles typically help resolve computer, software, and network issues, often via phone, email, or chat. These positions are usually entry-level and require good communication skills, basic technical knowledge, and the ability to troubleshoot problems efficiently. Many companies hire helpdesk staff on an hourly basis to provide flexible support coverage. These roles can serve as a stepping stone to more advanced IT positions.

What are the key skills and qualifications needed to thrive as an hourly helpdesk technician?

To succeed as an Hourly Helpdesk Technician, you need a solid grasp of troubleshooting, basic IT concepts, and customer service, often supported by a high school diploma and relevant technical training. Familiarity with ticketing systems, remote support tools, and platforms like Windows, macOS, or Linux is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage multiple requests. These skills ensure timely issue resolution, user satisfaction, and smooth IT operations within an organization.
What are the most commonly searched types of Helpdesk jobs in Oregon? The most popular types of Helpdesk jobs in Oregon are:
Hourly Helpdesk jobs near you

Helpdesk Manager

Pacific Office Automation

Beaverton, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Pacific Office Automation rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

211th of 359 rated logistics

Job description

Helpdesk Manager | Full-Time | On-Site| Beaverton, OR or Phoenix, AZ

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Are you someone who knows your way around managing IT projects, has a high attention to detail, organizational skills, and can provide outstanding customer service? Come Join POA's dynamic and growing IT team! As Helpdesk Manager, you will be responsible for the successful delivery of our I.T. managed services customers’ Helpdesk. For this position, we are seeking an individual who possesses a unique mix of strong IT technical service, management and support abilities, within an IT ecosystem, combined with solid hands-on technical experience.

Responsibilities:

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Manage the operation and organization of the Helpdesk.
  • Conduct performance evaluations to monitor delivered results from the Helpdesk.
  • Attend team meetings with technical staff.
  • Mentor, coach and develop team members.
  • Document internal procedures.
  • Ask educated questions and listen to customers to determine root cause of issues.
  • Become a technical escalation for IT team members.
  • Train incoming staff.
  • Report significant and recurring issues to the tier-1-2-3 support team.
  • Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.
  • Advise team members on appropriate actions.
  • Follow standard help desk procedures.
  • Follow up with customers and users to ensure complete resolution of issues.
  • Redirect problems to correct resource.
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Evaluate and review the overall performance of the Helpdesk thru KPI’s.
  • Develop, evaluate and implement KPI’s.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Prepare activity reports.
  • Inform management of recurring problems.
  • Stay current with system information, changes, and updates.
  • Help update training manuals for new and revised software and hardware.
  • Develop a positive working environment.
  • Provide great customer experience.
  • Ensure customer services is timely and accurate daily.
  • Communicate, work, and collaborate with different stakeholders (Technicians, Customers, Technical Account Managers, and Sales Representatives)

Benefits

  • Advancement and growth into leadership roles
  • Team-player environment
  • Medical/Dental/Vision/Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • FSA program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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What Pacific Office Automation employees say

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