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Helpdesk Manager Jobs in Oregon (NOW HIRING)

Dentech

Service Coordinator / Tier1 Helpdesk

Eugene, OR · On-site

$20 - $22/hr

This position works in close contact with your senior management team to keep our field technicians ... We are looking for skilled contractors to help service our customers to be part of our success.

tlc

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid ... Experience with Microsoft Intune, endpoint management, or basic scripting/PowerShell exposure ...

TOUCHMARK

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid ... management, or basic scripting/PowerShell exposure preferred • Experience supporting users in ...

Stefanini Group

$20 - $27/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Stefanini Group

$20 - $27/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Stefanini Group

$20 - $27/hr

Job Responsibilities: * Provide technical end-user support via telephone, email, or web chat. * Provide restorative or maintenance actions to resolve end-user problems. * Respond to end-user problems ...

Fragomen, Del Rey, Bernsen & Loewy, LLP

OR · On-site

Fragomen's Help Desk Manager position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities.

Touchmark

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid ... management, or basic scripting/PowerShell exposure preferred • Experience supporting users in ...

tlc

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid ... Experience with Microsoft Intune, endpoint management, or basic scripting/PowerShell exposure ...

TOUCHMARK

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid ... management, or basic scripting/PowerShell exposure preferred • Experience supporting users in ...

Touchmark

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid ... management, or basic scripting/PowerShell exposure preferred • Experience supporting users in ...

Touchmark

IT Helpdesk Technician

Cedar Mill, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid ... management, or basic scripting/PowerShell exposure preferred • Experience supporting users in ...

Touchmark

IT Helpdesk Technician

Portland, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid ... management, or basic scripting/PowerShell exposure preferred • Experience supporting users in ...

Touchmark

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid ... management, or basic scripting/PowerShell exposure preferred • Experience supporting users in ...

Touchmark

IT Helpdesk Technician

West Slope, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid ... management, or basic scripting/PowerShell exposure preferred • Experience supporting users in ...

Touchmark

IT Helpdesk Technician

Beaverton, OR · On-site

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid ... Experience with Microsoft Intune, endpoint management, or basic scripting/PowerShell exposure ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Oregon

Helpdesk Manager information

See Oregon salary details

$39.6K

$88.6K

$131.6K

How much do helpdesk manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for helpdesk manager in Oregon is $88,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $105,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

Is help desk one or two words?

The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What does a helpdesk do?

A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.

Which is correct, helpdesk or help desk?

For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

Do you need a degree for IT helpdesk?

Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
What are the most commonly searched types of Helpdesk jobs in Oregon? The most popular types of Helpdesk jobs in Oregon are:
What cities in Oregon are hiring for Helpdesk Manager jobs? Cities in Oregon with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Oregon as of June 2026, with employment types broken down into 2% As Needed, 4% Full Time, 88% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $88,581 per year, or $42.6 per hour.
Help Desk Manager

Help Desk Manager

Genesis Financial Solutions

Beaverton, OR • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Company Description
Did you know that Genesis Financial Solutions, the leader and largest second-look private label credit business in the US, focused on providing a prime credit experience for consumers with less-than-perfect credit, is headquartered and growing (we've just hit One Billion Dollars originated!) right here in the Portland metro?
Did you know that we've spent the last 15 years building a stellar reputation in the consumer finance space by delivering financing products designed to address the needs of consumers with less-than-perfect credit histories at very competitive rates, simple terms, and exceptional customer service. We're focused on growth and need you to help us succeed!
Did you know that we offer really great benefits including free lunch provided by senior management as a thank you the first Wednesday of every month, weekly stretching classes, massage clinics, food carts onsite twice a week during the spring and summer months, retailer partner discounts, and the opportunity to collaborate with talented colleagues throughout the company?
If you think Genesis sounds like a great place to work, you're right! Even better, we want you to join our team as
our Help Desk Manager today! This is a fulltime position with a competitive starting salary, plus benefits which include Medical, Dental, and Vision coverage for employees and dependents, a 401K with a company match that is 100% vested from enrollment date, paid time off, flexible spending accounts for dependent and/or medical care, tuition assistance, and much more.
Are you ready to be a part of an organization that challenges the status quo, is nimble, and whose core business is in rapid growth mode? Is your intellectual curiosity constantly in overdrive mode? If you've come up through the helpdesk or desktop support ranks and have a knack for resolving complex user issues in a Windows environment, you'll have the technical chops to lead our helpdesk team. If you have great people and collaboration skills, love managing teams of desktop support professionals, and have experience with vendor management, Genesis could be a great career move for you.
Job Description
As our Help Desk Manager, you will:
  • Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management
  • Collaborate with our help desk, networking, and systems teams on a variety of projects and issue resolution
  • Provide training and direction to our team of four desktop and helpdesk support professionals
  • Oversee the Help Desk's response to end user requests for assistance in a timely and professional manner
  • Maintain our inventory of corporate PC's, laptops, printers, and devices
  • Troubleshoot and resolve a wide variety of hardware and software issues
  • Recommend purchase decisions related to hardware and software
  • Provide executive support for remote and traveling employees with PC, laptop, and connectivity issues
  • Oversee set up of new employee workstations including PC or laptop, phone, and account information

Qualifications
Requirements:
  • Bachelor's degree in information technology, computer science, or related degree OR equivalent industry experience
  • 5+ years' experience working as a Help Desk Technician in a Windows Networking environment
  • At least two years' experience managing two or more employees in a Help Desk environment (or relevant technical and customer service management experience)
  • Excellent attention to detail and quality, strong customer service skills, and organizational ability
  • Proven skills troubleshooting a wide variety of hardware, software, and connectivity issues

Additional Information
Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.
If this position isn't a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.

Apply