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Helpdesk Internship Jobs in Raleigh, NC (NOW HIRING)

Danaher

Software Automation Internships

Durham, NC

By submitting your interest, you'll be among the first to know when internship opportunities open ... As an Automation Engineering Intern at Cytiva (a Danaher company), you would help improve our ...

Danaher

Software Automation Internships

Raleigh, NC

By submitting your interest, you'll be among the first to know when internship opportunities open ... As an Automation Engineering Intern at Cytiva (a Danaher company), you would help improve our ...

Strata Solar LLC

Supply Chain Intern

Durham, NC

$17.50 - $23.50/hr

Interns are treated as valued team members and gain exposure to day-to-day business operations ... This program is designed to help students apply what they've learned in the classroom while ...

Strata Clean Energy

Supply Chain Intern

Durham, NC · On-site

$17.50 - $23.50/hr

Interns are treated as valued team members and gain exposure to day-to-day business operations ... This program is designed to help students apply what they've learned in the classroom while ...

Clever Devices Ltd.

Intern

Apex, NC · On-site

$11.50 - $15.25/hr

Educational or Internship experience within field of study. * Ability to help implement large scale projects. * Ability to independently perform tasks and present to other team members and managers

Duke University

NONDUKE STUDENT/INTERN

Durham, NC

These internships help build the foundation for a future in research, data science, evaluation, design, education, or community engagement. Additional Information * Positions are part-time * ...

Duke University

NONDUKE STUDENT/INTERN

Durham, NC · On-site

These internships help build the foundation for a future in research, data science, evaluation, design, education, or community engagement. Additional Information * Positions are part-time * ...

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Helpdesk Internship information

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$22

$32

How much do helpdesk internship jobs pay per hour?

As of May 28, 2026, the average hourly pay for helpdesk internship in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Intern, and why are they important?

To thrive as a Helpdesk Intern, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by coursework in IT or related fields. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication skills, patience, and a willingness to learn help you effectively resolve user issues and work within a team. These competencies are crucial for delivering timely technical support and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced during a Helpdesk Internship, and how can they be overcome?

Helpdesk interns often face challenges such as handling a high volume of support requests and troubleshooting unfamiliar technical issues. It's common to feel overwhelmed at first, but leveraging documentation, asking questions, and learning from experienced team members can help build confidence. Effective communication is key—clearly documenting issues and solutions not only aids your own learning but also helps the entire support team. Over time, exposure to diverse technical problems enhances your problem-solving skills and prepares you for more advanced IT roles.

What is a Helpdesk Internship?

A Helpdesk Internship is an entry-level position where interns assist with technical support tasks, such as troubleshooting hardware and software issues, responding to user inquiries, and maintaining IT systems. Interns gain practical experience in diagnosing problems, using ticketing systems, and communicating solutions to end-users. This role is ideal for students or recent graduates interested in starting a career in IT support. Interns often work under the supervision of experienced professionals and may have opportunities to learn about network administration and cybersecurity.

What is the difference between Helpdesk Internship vs Helpdesk Technician?

AspectHelpdesk InternshipHelpdesk Technician
Required CredentialsTypically pursuing or recent graduate, some technical certificationsRelevant certifications like CompTIA A+, technical experience
Work EnvironmentTraining-focused, entry-level, often in IT support teamsFull-time, operational support, troubleshooting hardware/software
Employer & Industry UsageInternships offered by companies for training purposesFull-time role in IT support departments across industries

Helpdesk Internships are designed for students or recent graduates gaining initial experience, often with a focus on learning and training. Helpdesk Technicians are experienced professionals providing ongoing technical support. While both roles involve troubleshooting and customer service, internships are entry-level and temporary, whereas technicians are full-time staff responsible for maintaining IT systems.

What are the most commonly searched types of Helpdesk jobs in Raleigh, NC? The most popular types of Helpdesk jobs in Raleigh, NC are:
What are popular job titles related to Helpdesk Internship jobs in Raleigh, NC? For Helpdesk Internship jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Helpdesk Internship jobs in Raleigh, NC look for? The top searched job categories for Helpdesk Internship jobs in Raleigh, NC are:
Helpdesk Internship jobs near you
Building Science Intern/Summer Helper

Building Science Intern/Summer Helper

SOUTHERN ENERGY MANAGEMENT LLC

Raleigh, NC • On-site

$13 - $17.25/hr

Other

Posted 11 days ago

Job description

Southern Energy Management (SEM) is seeking Interns and summer helpers for full time employment. This position is a limited engagement to last approximately 3 months anytime in March to September. Interns and Summer helpers assist in performing visual inspections, diagnostic testing, collecting field data and verification in residential new construction to meet various energy efficiency and green certifications (Energy Star, NGBS, LEED for Homes and more).

Daily Job Duties:

  • Assist with residential building inspections for code compliance and energy efficient construction features including framing, insulation, air barrier, and HVAC

  • Assist with diagnostic testing for whole house air leakage and duct leakage in new homes to calculate energy efficiency performance

  • Communicate directly with home builders and trades, to help them meet their energy efficiency and sustainability goals

  • Complete RFI Certification during Internship

Required Abilities and Experience:

  • Ability to work outdoors, in basements, enclosed crawl spaces and attics
  • Ability to lift and carry 50 pounds for 100 feet unassisted
  • Great attitude and ready to work as a team

Preferred Certifications and Experience:

  • OSHA 10 certification
  • Experience or certification in high performance residential construction (BPI, RESNET)
  • Valid driver’s license (minimum 5 years) and a clean driving record

SEM values diversity and inclusion and encourages all qualified people to apply. Women, BIPOC, and LGBTQIA+ are encouraged to apply for this position. SEM is a company that values the employment of local community members -- seeking to bring historically disenfranchised voices to the forefront of projects in the field of energy and relating directly to climate justice.

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