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Customer Support Operations Intern (Summer 2026)

Location: Cary, NC (Onsite/Hybrid - 3 days/week onsite)
Duration: June 1, 2026 - August 7, 2026 (10 weeks)
Compensation: Hourly paid internship

Role Overview

Nasuni is seeking a Customer Support Operations Intern to join our Customer Experience (CX) team for Summer 2026. This internship provides hands-on exposure to technical support operations within a fast-paced SaaS environment, supporting enterprise customers and internal teams.

The intern will contribute to real-time support workflows, assist with case triage, improve documentation, and help identify opportunities to increase efficiency through process improvements and emerging AI-enabled workflows.

This role is ideal for a rising senior undergraduate student or first-year master's student who is interested in customer support, SaaS operations, or technical services, and is eager to develop practical skills in customer communication, troubleshooting, and operational excellence.

Key Responsibilities

• Assist in triaging incoming customer support cases and routing them to appropriate teams
• Support ticket queue management to help ensure timely responses and resolutions
• Perform initial troubleshooting and gather relevant diagnostic data for reported issues
• Maintain and improve internal and customer-facing documentation (knowledge base, FAQs, runbooks)
• Monitor support channels and escalate high-priority or time-sensitive issues
• Participate in case reviews and team meetings to learn support best practices
• Analyze support trends and contribute to process improvement recommendations
• Assist with customer follow-ups to ensure issue resolution and satisfaction
• Support the team in identifying opportunities to leverage AI tools for documentation, summarization, and workflow efficiency

Required Qualifications

• Currently enrolled as a rising senior (undergraduate) or first-year master's student
• Must be based in or able to commute to Cary, NC for the duration of the internship
• Available for the full 10-week program (June 1 - August 7, 2026)
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working in a collaborative, team-oriented environment
• Interest in customer support, SaaS, or technical operations

Additional Qualifications

• Familiarity with operating systems (Linux, macOS, or Windows)
• Exposure to help desk or ticketing systems (e.g., Salesforce, Jira)
• Basic troubleshooting or technical problem-solving experience
• Experience working with documentation or knowledge bases
• Exposure to AI tools (e.g., ChatGPT, Claude) for summarization, analysis, or workflow support

Learning Outcomes

• Develop strong customer communication and problem-solving skills
• Gain hands-on experience with SaaS support workflows and tools
• Understand key support metrics (CSAT, response time, resolution time)
• Learn documentation and knowledge management best practices
• Build foundational experience in technical support operations
• Gain exposure to how AI can enhance support efficiency and customer experience

About Nasuni

Nasuni is the unstructured data foundation for enterprise teams-and the AI that supports them. We manage, protect, and activate the world's unstructured data so organizations can work smarter, spend wisely, and create safely without limits. Our AI-ready platform helps enterprises modernize file infrastructure-supporting secure collaboration, resilience, and intelligent automation across global environments.

Why Work at Nasuni (Cary, NC)

Nasuni's Cary office is a key hub for customer experience and support excellence, where teams work closely together to deliver high-quality outcomes for enterprise customers. In this role, you'll collaborate with experienced support and engineering professionals, gaining hands-on exposure to real-world SaaS operations in a fast-paced, team-oriented environment.

As a summer intern, you'll benefit from structured mentorship, meaningful project work, and cross-functional collaboration. You'll build practical skills in customer support, technical troubleshooting, and operational workflows-while contributing to a platform that powers enterprise data environments globally.