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Help Jobs (NOW HIRING)

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Adhere to defined Help Desk procedures and standards. Participate in on-going testing, training and departmental development. Maintain accurate records and call logs for management reporting. As ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH TECH : Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world ...

Winsor Consulting Group LLC

Help Desk Technician

Tucson, AZ · On-site

$19 - $25.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...

AmBank Company

Help Desk Specialist

Sioux Center, IA · On-site

The Opportunity Are you someone who enjoys helping others and thrives in a collaborative, problem-solving environment? We're looking for a Help Desk Specialist to join our team as the first point of ...

County of Delaware

Help Desk Technician

Media, PA · On-site

$22.06/hr

Summary The Help Desk Technician is responsible for receiving requests for support or advice from users and other staff members; taking ownership of and responsibility for the requests and ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force / Space team at Nellis AFB . The Computer User Support Specialist's primary function is to support ...

Aires

Help Desk Analyst

Pittsburgh, PA · On-site

$20 - $27.25/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires Pittsburgh, PA office. This exciting opportunity is in a high growth environment where you will ...

midwestbankcentre

Help Desk Technician

Saint Louis, MO

$19.50 - $26.25/hr

Respond to helpdesk requests via phone, email, or Microsoft Teams, to assign and schedule repairs efficiently. * Minimize system downtime and deliver exceptional customer service to internal and ...

Paradigminfotech

Help desk analyst

Edison, NJ

$21.25 - $29/hr

Location Edison, NJ Skillsets Required - Experience with BI tools in a Customer Care or Helpdesk environment - Working with various TMS tools - Data Analysis experience in discussing reporting ...

Caresoft Inc.

Help Desk Technician

Little Rock, AR · On-site

$18 - $20/hr

ADPS Help Desk Technician Location: Little Rock, AR 72209 Duration: 3+ Months Short Description: The Client is looking to fill positions that will be a part of the Applications Support Team providing ...

Vantage Point Recruiting

Help Desk Analyst

Augusta, ME · On-site

$20.25 - $27.75/hr

Log all help desk interactions in work ticket tracking system. * Administer help desk software. * Redirect problems to appropriate resource. * Identify and escalate situations requiring urgent ...

Xpodigital

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

We are looking for a standout Digital Signage Help Desk Technician -Entry Level , with call center, technical support, and or customer service experience. Primary business operations are based in ...

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ...

Quest Global

Help Desk Analyst

Erie, PA · On-site

$19.75 - $27.25/hr

If so, we need you on our team! We're hiring a Help Desk Analyst to staff the Supplier Services Department of our customer. The ideal candidate will have experience in explaining complex solutions to ...

Triton Systems, Inc.

Help Desk Engineer

Chelmsford, MA · On-site

$60 - $80/hr

Help Desk EngineerCompany Summary Triton Systems, Inc combines 30+ years of experience with exciting growth and innovation opportunities within the product development and R&D space. We support ...

Implify Inc

Help desk Analyst

Blue Bell, PA

$19.50 - $26.75/hr

Helpdesk Analyst / Insurance Agent / Customer Service Location: Bluebell, PA 19422 Duration: 4+ months Contract Job Timings: 6AM - 11PM (Candidate can work anytime within timings or work for ...

360 IT Professionals

Help Desk Analyst

Mercer, PA · On-site

$19.25 - $26.50/hr

Help Desk Analyst 2 (HDA2) - 3 to 5 years field experience Complete Description: Troubleshoot automation problems, performing systems administration, installing and maintaining computer and network ...

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How much do help jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a help desk job?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What skills and qualifications are needed to thrive as a help desk technician?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are common challenges faced by help desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

What are some helping jobs?

Helping jobs include roles such as social workers, healthcare aides, counselors, and emergency responders. These positions often require strong communication skills, empathy, and relevant certifications or training. They typically involve assisting individuals or communities in need across various settings like hospitals, schools, or social service agencies.
More about Help jobs

What cities are hiring for Help jobs?

Cities with the most Help job openings:

What are the most commonly searched types of Help jobs?

The most popular types of Help jobs are:

What states have the most Help jobs?

States with the most job openings for Help jobs include:

Help jobs near you
Infographic showing various Help job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Analyst

Little Rock, AR • On-site

STI
See more jobs at STIexternal

$19.75 - $26.75/hr

Full-time

Re-posted 27 days ago

Job description

Role Description:
Answer telephones and emails and provide support to application users
Identify, evaluate and prioritize customer problems and services.
Utilize all technical resources to solve customer problems.
Escalate unresolved calls to appropriate support staff or service group.
Adhere to defined Help Desk procedures and standards.
Participate in on-going testing, training and departmental development.
Maintain accurate records and call logs for management reporting.
As needed, instruct end users in the appropriate use of reference materials
Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned.
Read and comprehend technical service manuals and publications.
Detect and correct equipment errors.
Prioritize and schedule own workload.
Assist in coordination of changes, upgrades and new products.
Manage and report time spent on all work activities.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Ability to work independently as well as part of a team environment.
Ability to work under pressure is an essential function of the job.
Communicate accurate and useful status updates.
Follow quality standards.
Ability to work in a team environment
Working Relationships
The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect at all times and possess the ability to communicate with court personnel at all levels. Because this can be a fast-paced, high-stress environment at times, the successful candidate will have a customer-focused calm demeanor.

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