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Help Jobs in Austin, TX (NOW HIRING)

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the ...

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite ...

Kforce Technology Staffing

Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Kforce's client in Austin, TX is seeking a Help Desk Technician with a minimum of 3 years of hands-on technical support experience to provide end-user support in a fast-paced environment.

Prolim Global

Help Desk 1

Austin, TX · On-site

$19.75 - $26.75/hr

PROLIM (www.prolim.com) is currently seeking Help Desk 1 for one of our top Client for Location - 205 W 14th St, Austin, TX 78701 - On Site Qualified candidates can directly send your updated resume ...

PROLIM Global Corporation

Help Desk 1

Austin, TX · On-site

$19.75 - $26.75/hr

PROLIM (www.prolim.com) is currently seeking Help Desk 1 for one of our top Client for Location - 205 W 14th St, Austin, TX 78701 - On Site Qualified candidates can directly send your updated resume ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Position Summary We are seeking a Senior Help Desk Technician with strong operational and automation experience to help scale and modernize IT support services. This role is designed for a highly ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Position Summary We are seeking a Senior Help Desk Technician with strong operational and automation experience to help scale and modernize IT support services. This role is designed for a highly ...

Robert Half

Help Desk Tier I

Austin, TX · On-site

$22 - $26/hr

Help Desk Tier I On Site | Austin, TX | Contract We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$95K - $110K/yr

Position Summary We are seeking a Senior Help Desk Technician with strong operational and automation experience to help scale and modernize IT support services. This role is designed for a highly ...

Kestra Holdings

Senior Help Desk Engineer

Austin, TX · On-site

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country.

Kestra Holdings

Senior Help Desk Engineer

Austin, TX · On-site

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country.

Hireblazer

Help Desk /Technical Support

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk /Technical Support Duration: 12+ Months Location: Austin, TX 78701. The working position is On Site. (Strong preference for temp to hire possibility.) Must have: CompTIA A+, CompTIA ITF ...

Last Energy

Helpdesk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device ...

Last Energy

Helpdesk Technician

Austin, TX

$19.75 - $26.75/hr

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device ...

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See Austin, TX salary details

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How much do help jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help in Austin, TX is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What is a help desk job?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What skills and qualifications are needed to thrive as a help desk technician?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are common challenges faced by help desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

What are some helping jobs?

Helping jobs include roles such as social workers, healthcare aides, counselors, and emergency responders. These positions often require strong communication skills, empathy, and relevant certifications or training. They typically involve assisting individuals or communities in need across various settings like hospitals, schools, or social service agencies.

What are the most commonly searched types of Help jobs in Austin, TX?

The most popular types of Help jobs in Austin, TX are:

What cities near Austin, TX are hiring for Help jobs?

Cities near Austin, TX with the most Help job openings:

Help jobs near you
Infographic showing various Help job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $42,278 per year, or $20.3 per hour.

Help Desk

Austin, TX • On-site

Avani Technology Solutions, Inc.
IT Services • 201 - 500 employees
Learn more about Avani Technology Solutions, Inc.external

$19.75 - $26.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position: Help Desk
Location: 4200 Smith School Road, Austin, Texas 78744
Duration: 5+ months
  • The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the utilization of computer equipment and software.
  • The contractor's responsibilities will be to provide moderately complex Level-I system support.
  • Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area Network (WAN).
  • Custom agency applications and stand-alone microcomputers;
  • Provide technical assistance in the administration of agency standard Windows operating systems, applications, software, hardware, telecommunications and networking environments;
  • Install and configure agency standard software applications;
  • Apply and configure hardware and software upgrades to agency microcomputers;
  • Log, track and resolve problem calls utilizing the Remedy help desk software package.

II. Worker Skills And Qualifications:
Minimum Requirements:
Years
Skills/Experience
2
Knowledge of microcomputer architecture and design
2
Skill in delivering excellent Level-I technical support
2
Skill in problem analysis and utilizing appropriate procedures and techniques to effect problem resolutions
2
Skill in generating detailed and accurate documentation on microcomputer hardware and software problems
2
Skill in providing quality customer service in a courteous and professional manner
2
Ability to generate detailed and accurate problem call tickets utilizing agency standard call tracking system
2
Ability to install, configure and trouble-shoot agency standard microcomputers and their related peripheral equipment
2
Experience providing phone based support in a call center or help desk environment
Preferences:
Years
Skills/Experience

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