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Help Jobs (NOW HIRING)

Kaseya Careers

Help Desk Technician

Orlando, FL

$18.75 - $25.25/hr

Position Summary Kaseya's Help Desk Engineer will build and expand upon our professional and quality technical support service provided to end customers of varying technical backgrounds and ensure ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Leidos

Help Desk Manager

Chantilly, VA

$92.30K - $166.85K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely and ...

BROAD RIVER RETAIL

Help Desk Analyst

South Portland, ME · On-site

$55K - $60K/yr

Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we ...

Forest River, Inc.

Help Desk Technician

Elkhart, IN · On-site

$19.25 - $25.75/hr

- Forest River Inc. - Help Desk Technician (Onsite) The Forest River IT team is growing! We are seeking a sharp, customer-focused Help Desk Technician to report to our VP of Technology. In this role ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not ...

Leidos

Help Desk Manager

Sterling, VA · On-site

$92.30K - $166.85K/yr

Description GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring ...

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

We are looking for a competent full time Helpdesk technician to provide support both remotely and on site. This position is based in Valley Stream, NY. You should have the ability to diagnose and ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work ...

EDG Inc

Help Desk Technician

Metairie, LA · On-site

$18.50 - $25/hr

Help Desk Technician Date Opened: 4/6/2026 Location: Metairie Industry: Corporate Department: Information Technology Employment Type: Full-Time Regular Part-Time Available: No Eligible for US Work ...

INSIGHT2PROFIT

Help Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

INSIGHT2PROFIT is a growing company seeking a Help Desk Analyst to provide expert technical support and exceptional customer service to their internal team. The role involves managing IT issues ...

New

Choate, Hall & Stewart LLP

Help Desk Analyst

Boston, MA

$22.25 - $30.50/hr

Identifies opportunities to improve Help Desk workflows, efficiency, and overall client service experience. * Ensures adherence to proper ticket lifecycle management, including prioritization ...

Dexian DISYS

Help Desk Technician

Washington, DC

$22.75 - $30.50/hr

Help Desk Technician Core Competencies: * Provide technical support to client end-user desktops, laptops with docking stations and mobile devices. This includes supporting a variety of enterprise ...

Addison Group

Help Desk Manager

Reston, VA · Hybrid

$115K - $120K/yr

Help Desk Manager Location: 4 days a week onsite in Reston Job Type: Full-Time | Exempt Salary: $115,000 - $120,000 / Year Benefits: This position is eligible for medical, dental, vision, and 401(k).

IGNITE

HELP DESK TECHNICIAN

Colorado Springs, CO · On-site

$70K - $110K/yr

Job Title HELP DESK TECHNICIAN Location Colorado Springs, CO US (Primary) Category Information Technology Job Type Full-Time Career Level Experienced (Non-Manager) Education Bachelor's Degree ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

Position Overview MetroSys is seeking a reliable and customer-focused Help Desk Technician to support a Denver-based client with approximately 55 end users. This role will function as an extension of ...

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

You'd support internal users as part of the IT help desk while growing your career in a team-focused environment! Position Summary: We are seeking an experienced and proactive IT Help Desk Analyst to ...

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How much do help jobs pay per hour?

As of May 30, 2026, the average hourly pay for help in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Technician, and why are they important?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by Help Desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What are help desk jobs?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What jobs pay $3,000 a day?

High-paying jobs that can earn $3,000 or more per day typically include specialized roles such as surgeons, anesthesiologists, corporate lawyers, and senior executives, often requiring advanced degrees, certifications, and extensive experience. Certain freelance or consulting roles in finance, technology, or management may also reach this level with significant client portfolios or project-based work.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

More about Help jobs
What cities are hiring for Help jobs? Cities with the most Help job openings:
What are the most commonly searched types of Help jobs? The most popular types of Help jobs are:
What states have the most Help jobs? States with the most job openings for Help jobs include:
Help jobs near you

Help Desk Technician

Kaseya Careers

Orlando, FL

$18.75 - $25.25/hr

Other

Posted 17 days ago

Job description

Position Summary

Kaseya's Help Desk Engineer will build and expand upon our professional and quality technical support service provided to end customers of varying technical backgrounds and ensure clients' satisfaction by meeting or exceeding customer Service Level Agreement expectations. A successful candidate is expected to maintain a professional, courteous, and customer-focused attitude while supporting customers.

You will be handling technical support requests from end users and IT professionals alike, adapting your responses to the technical ability of your audience. You will rely on your skills and professional knowledge to respond to, and diagnoses incidents through discussions with users.

Key Responsibilities

  • Perform incident triage and escalate or resolve based upon incident scope.
  • Build ongoing relationships with customers.
  • Answer incoming support inquiries via various channels (chat, phone, email, etc.)
  • Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets.
  • Assist in interdepartmental projects to ensure target deliverables are met.
  • Develop a strong understanding of Internal and customer requirements and processes.
  • Improve, evolve, maintain, and follow documented runbooks.
  • Work with leadership to improve skill sets and career development opportunities.
  • Keep up to date with knowledge base articles and other technical-related documentation.
  • Manage multiple tasks in a fast-paced environment with competing priorities.
  • Perform all other duties as assigned.

Required Qualifications

  • Associates degree in Information Technology preferred or equivalent experience. May be substituted by 2 or more years of experience in a Help Desk/Call Center environment.
  • 2 to 3 years of experience supporting End Users in office environments as a Service/Help Desk, Desktop Support Engineer or Support Center Agent preferred.
  • Driven by learning new things and the ability to thrive in an environment filled with technology. opportunity.
  • IT Certifications (CompTIA, Microsoft, HDI, Apple, ITIL) preferred.
  • Excellent written and spoken communication, motivated, and organized.
  • You have a great customer-oriented attitude and are motivated, coachable, and competitive, and want a successful career in the IT space.
  • Must be able to work in a fast-paced environment.
  • Must pay attention to detail.

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