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Help Jobs (NOW HIRING)

Ingeus via Alexander Mann Solutions

Help Desk Tech

Fargo, ND · On-site

$19.75 - $26.50/hr

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Candidate may be ...

KBR

Help Desk Manager

Colorado Springs, CO · On-site

Help Desk Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and ...

New York Cloud Apps

Help Desk Engineer

New York, NY · On-site

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding. As a Help Desk Analyst, you will provide proficient and ...

Robert Half

Help Desk Technician

Brandon, FL · On-site

$18.25 - $24.50/hr

We are looking for a skilled Help Desk Technician to join a growing IT support team in Florida. This contract opportunity with permanent potential is ideal for someone who brings strong technical ...

TEKsystems

Help Desk Technician

Mount Laurel, NJ · On-site

$20 - $22/hr

Skills Help desk support, Troubleshooting, Customer service, Service desk, Phone support, Ticketing system, Technical support Top Skills Details Help desk support,Troubleshooting,Customer service ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

* 3+ years Promptly answer help desk phone * Promptly respond to help desk emails * Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource

Neumo

Help Desk Manager

Birmingham, AL · On-site

Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible. * Routing the ...

VSolvit

HELP DESK TECHNICIAN

Ventura, CA · On-site

$24 - $26/hr

VSolvit LLC is currently seeking an IT Helpdesk Technician to support our facility in Ventura, CA. They are responsible for the coverage and coordination of the Help Desk within the IT department.

Cognex

Help Desk Technician

Natick, MA · Hybrid

$29 - $44/hr

The Role: Help Desk Support This position is for a team member of the Help Desk Support group within the IT Department responsible for providing Help Desk support. The Help Desk group has ...

Robert Half

Help Desk Analyst

Albuquerque, NM · On-site

$19.75 - $27.25/hr

We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a retail environment in Albuquerque, New Mexico. This is a Long-term Contract position focused on ...

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All JobsHelp Jobs

Help information

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How much do help jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a help desk job?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What skills and qualifications are needed to thrive as a help desk technician?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are common challenges faced by help desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

What are some helping jobs?

Helping jobs include roles such as social workers, healthcare aides, counselors, and emergency responders. These positions often require strong communication skills, empathy, and relevant certifications or training. They typically involve assisting individuals or communities in need across various settings like hospitals, schools, or social service agencies.
More about Help jobs

What cities are hiring for Help jobs?

Cities with the most Help job openings:

What are the most commonly searched types of Help jobs?

The most popular types of Help jobs are:

What states have the most Help jobs?

States with the most job openings for Help jobs include:

Help jobs near you
Infographic showing various Help job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Tech

Fargo, ND • On-site

Ingeus via Alexander Mann Solutions
See more jobs at Ingeus via Alexander Mann Solutionsexternal

$19.75 - $26.50/hr

Full-time

Re-posted 10 days ago

Job description

Company Description

Atos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serving a global client
base. They are a worldwide Information Technology Partner for the Olympic Games Atos specializes in hi-tech services, unified communications, cloud, big data and cyber security services. We are looking for IT support technicians that are passionate about the world of technology and want to be key
individuals to help troubleshoot our clients.

Job Description

The IT Desktop Support Specialist's primary role is to ensure proper
computer operation so that end users can accomplish business tasks. This
includes receiving, prioritizing, documenting, and actively resolving end user
help requests and application support. Problem resolution may involve the use
of diagnostic and help request tracking tools, as well as require that the
individual give in-person, hands-on help at the desktop level. Candidate may be
required to interact with other members of the IT Team to diagnose and resolve
unique problems. At times, the candidate may be asked to assist in the
maintenance and testing of network, servers and/or associated equipment. Training will be given to employees trainingis 7:00 am to 3:30 pm for ten consecutive days.

Qualifications

Duties and Tasks/Essential Functions:

  • Deliver service and support to
    end-users using and operating automated call distribution phone software,
    via remote connection or over the Internet;
  • Gather customer's information and
    determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical
    hardware and software issues involving internet connectivity, email
    clients, and more.
  • Follow standard processes and
    procedures;
  • Redirect problems to appropriate
    resource;
  • Accurately process and record call
    transactions using a computer and designated tracking software;
  • Organize ideas and communicate
    oral messages appropriate to listeners and situations;
  • Stay current with system
    information, changes and updates


Skill and Knowledge Qualifications:
 

  • Proper phone etiquette;
  • Ability to speak and write clearly
    and accurately;
  • Demonstrated proficiency in typing
    and grammar;
  • Knowledge of relevant software
    computer applications and equipment;
  • Knowledge of customer service
    principles and practices;
  • Effective listening skills;
  • Willingness to co-operate with
    others and work to the greater good;
  • Multi-tasking capabilities;
  • Minimum 12 hours of weekend
    working availability on a Saturday or Sunday

  • Problem Solving,
    Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills,
    Customer Service, Quality Focus, PC Proficiency, System Administration

  • Other IT certification helpful but not required

Additional Information

Conditions:

  • Must be able to sit for long
    periods of time

  • Position requires use of
    headset/microphone


Salary: 16.25

Required Education: High School Diploma or GED, 2-year technical degree or similar
experience.

Required Experience: 1
year Customer Service

Location: Fargo, North Dakota

JobType: Full Time
Hours: Variable

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