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Help Jobs (NOW HIRING)

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

Position Overview MetroSys is seeking a reliable and customer-focused Help Desk Technician to support a Denver-based client with approximately 55 end users. This role will function as an extension of ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM ...

duvari group

Help Desk Analyst

Saint Louis, MO · On-site

$26 - $28.50/hr

You'd support internal users as part of the IT help desk while growing your career in a team-focused environment! Position Summary: We are seeking an experienced and proactive IT Help Desk Analyst to ...

Peraton

Help Desk Representative

Fort Huachuca, AZ

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders ...

Peraton

Help Desk Representative

Fort Huachuca, AZ · On-site

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders ...

Little Caesars

Help desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

You will be part of a team of Help Desk professionals supporting software solutions and third-party delivery service to stores. Key Responsibilities: * Provide client support and technical assistance ...

Leisnoi, Inc.

Help Desk Technician

Baltimore, MD

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary) Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary ...

Our Team

Help Desk Technician

San Antonio, TX

$18 - $24.25/hr

Review and update Help Desk documentation as required. * Review and recommend modifications to procedures with Information Technology Leadership. * Review and update knowledge base tools within the ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

Based on experience Do you: * like helping customers? * enjoy turning a sob story into a win? * enjoy providing Technical guidance and direction? * enjoy testing and implementing functions of ...

Gandara

Help Desk Technician

Springfield, MA · On-site

$22 - $24/hr

Help Desk Technician Work Location: Sprngfield, Ma. In-Person/On Site *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V *Union/Non-Union Job Summary: The Help Desk Technician serves as a primary ...

PeoplesBank

Help Desk Associate

Holyoke, MA · On-site

$18.25 - $24.50/hr

The Help Desk Associate is responsible for delivering front-line technical assistance, troubleshooting issues, and ensuring the smooth operation of IT functions for bank associates across multiple ...

Vinfen

Help Desk Associate

Cambridge, MA

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

Hexagon US Federal

Help Desk Analyst

Santa Rita, GU · On-site

$20.25 - $27.75/hr

A day in the life of a Help Desk Analyst : The ideal candidate ensures that the Help Desk operates as a highly professional service that meets the needs of the customer. Follows procedures and ...

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How much do help jobs pay per hour?

As of May 30, 2026, the average hourly pay for help in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Technician, and why are they important?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by Help Desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What are help desk jobs?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What jobs pay $3,000 a day?

High-paying jobs that can earn $3,000 or more per day typically include specialized roles such as surgeons, anesthesiologists, corporate lawyers, and senior executives, often requiring advanced degrees, certifications, and extensive experience. Certain freelance or consulting roles in finance, technology, or management may also reach this level with significant client portfolios or project-based work.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

More about Help jobs
What cities are hiring for Help jobs? Cities with the most Help job openings:
What are the most commonly searched types of Help jobs? The most popular types of Help jobs are:
What states have the most Help jobs? States with the most job openings for Help jobs include:
Help jobs near you

Help Desk Manager

Client Solution Architects

Washington, DC • On-site

Full-time

Posted 2 days ago

Job description

Job Summary:
Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite in the Washington DC area. The role involves managing IT Help Desk operations, ensuring customer satisfaction, and overseeing incident management and service delivery for Navy Secretariat directorates.
Responsibilities:
• Manage onsite IT Help Desk operations serving 21 directorates within the Navy Secretariat.
• Oversee cross-trained IT personnel and stagger staff schedules to ensure continuous daily coverage from 6:00 AM to 6:00 PM ET, Monday through Friday.
• Direct the triage, tracking, and resolution of approximately 450 monthly service requests and incidents using the DUSN (M) IT Ticket system.
• Enforce strict Service Level Agreements (SLAs), ensuring standard tickets are resolved within 4 hours and VIP tickets within 1 hour.
• Maintain a current and accurate list of approximately 150 designated Very Important Persons (VIPs).
• Provide immediate, exceptional, and highly prioritized onsite support for high-ranking officials and executives.
• Conduct quarterly customer satisfaction surveys to evaluate help desk effectiveness.
• Compile performance metrics, training feedback, and survey results into Quarterly Status Reports (QSR) and Monthly Status Reports (MSR) for senior management review.
• Serve as the Assistant Customer Technical Representative (ACTR) to manage Next Generation Enterprise Network (NGEN/NGEN-R) services.
• Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems.
• Oversee comprehensive desktop support for hardware and peripherals.
• Manage an accurate inventory of non-NMCI assets, coordinate warranty services, execute technology refresh plans, and process software licensing requests.
• Direct technical support and inventory management for over 1,500 wireless devices.
• Develop processes to track billing and produce a Monthly Wireless Invoice Exception Recommendations Report detailing usage anomalies and charges.
• Manage operational, scheduling, and technical support for 12 conference rooms.
• Oversee audio-visual and video teleconferencing (VTC) systems, support high-visibility meetings, and draft Business Case Analyses (BCAs) to recommend capability upgrades.
• Facilitate informal and ad hoc functional training sessions for new employees on software, applications, and IT systems.
• Ensure all training attendance and effectiveness metrics are documented.
• Monitor ongoing NGEN/NGEN-R resources to ensure IT operational requirements meet budget thresholds.
• Advise customers on available enterprise IT services and justify optional services based on emergent operational needs.
Qualifications:
Required:
• Must possess and maintain an active Secret Clearance
• 5 years of experience in IT support
• ITIL v4 Certification
Company:
Client Solution Architects (CSA) is a global provider of integrated technology and operational support services to defense and federal government organizations. Founded in 2003, the company is headquartered in Mechanicsburg, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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