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Help Jobs in Indiana (NOW HIRING)

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...

Beacon Health System

Help Desk Analyst

Granger, IN

$18.50 - $25/hr

Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

They are seeking a Help Desk Analyst to provide first-line user support, troubleshoot hardware and software issues, and ensure quality customer service for their Help Desk customers. Responsibilities ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

They are seeking a Help Desk Analyst to provide first-line user support, diagnose hardware and software problems, and deliver quality customer service to their Help Desk customers. Responsibilities ...

Forest River, Inc.

Help Desk Technician

Elkhart, IN · On-site

$19.25 - $25.75/hr

- Forest River Inc. - Help Desk Technician (Onsite) The Forest River IT team is growing! We are seeking a sharp, customer-focused Help Desk Technician to report to our VP of Technology. In this role ...

FAMILY EXPRESS CORPORATION

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...

Family Express Corporation

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...

Infosys

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Senior Process Associate - Help Desk Analyst The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, and financial reporting ...

Infosys Limited Digital

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Minimum 1 year Help Desk / Call Center experience Preferred Qualifications: * Superior Customer Service Skills * Clear Communication skills * Team-oriented approach * High-level computer knowledge in ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ticketing systems Required 6 Months Ability to identify and resolve problems using research techniques ...

AEG

Help Desk Analyst

Indianapolis, IN · On-site

$20 - $23/hr

As a Help Desk Analyst , you'll play a key role in supporting daily office operations and high-energy race events at Lucas Oil Indianapolis Raceway Park. This role is ideal for someone who enjoys ...

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How much do help jobs pay per hour?

As of May 30, 2026, the average hourly pay for help in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Technician, and why are they important?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by Help Desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What are help desk jobs?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What jobs pay $3,000 a day?

High-paying jobs that can earn $3,000 or more per day typically include specialized roles such as surgeons, anesthesiologists, corporate lawyers, and senior executives, often requiring advanced degrees, certifications, and extensive experience. Certain freelance or consulting roles in finance, technology, or management may also reach this level with significant client portfolios or project-based work.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

What are the most commonly searched types of Help jobs in Indiana? The most popular types of Help jobs in Indiana are:
What cities in Indiana are hiring for Help jobs? Cities in Indiana with the most Help job openings:
Help jobs near you
Help Desk Analyst

Help Desk Analyst

Beacon Health System

Granger, IN • On-site

$18.50 - $25/hr

Full-time

Posted 13 days ago

Beacon Health System rating

6.6

Company rating: 6.6 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

555th of 864 rated healthcare providers

Job description

Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers. Receives requests, analyzes and diagnoses hardware and software problems, resolves problems, and answers questions. When necessary, directs inquiries or escalates problems to the appropriate staff. Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support.
MISSION, VALUES and SERVICE GOALS
  • MISSION: We deliver outstanding care, inspire health, and connect with heart.
  • VALUES: Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Provides first-line user support and delivers quality customer service to Help Desk customers by:
  • Answering, evaluating and prioritizing all requests for assistance - - incoming telephone calls, voice mails, e-mails, in-person requests, etc.
  • Interviewing the customer to gather information about the question and/or problem. If appropriate, leading the customer through procedures to diagnose the problem.
  • Utilizing problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. Refers more-complex issues to appropriate staff.
  • Determining the source of the hardware, network or application question or problem. Then researching, isolating, analyzing, troubleshooting, providing a solution, and following up to ensure resolution.
  • Logging and tracking requests, using the call tracking database and thoroughly documenting all resolution activity. Populating the IS knowledge base with solutions to common problems.
  • Providing information to the appropriate IS staff for use in eliminating recurring problems. Also, documenting the information in the IS knowledge base.
  • Serving as IS customer liaison by interacting with customers at their work sites as assigned.
  • Noting trends in questions received by the Help Desk. Also, sharing this information with management so additional training can be provided.

Supports the overall operations of the IS Department by:
  • Assigning appropriate case level to incidents and assigning appropriate response levels.
  • Providing incident history, occurrence information, and reports to IS staff.
  • Providing basic Help Desk training and application support to IS staff.
  • Assisting with the diagnosis and resolution of unusual incidents.
  • Communicating work-around solutions to IS staff.
  • Participating in IS project implementations and providing project go-live assistance.
  • Performing system access functions, as assigned, following Beacon security processes and procedures.

Helps to improve Help Desk operations by:
  • Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
  • Participating in generating Help Desk statistical reports.
  • Recommending and participating in developing procedures and guidelines for the Help Desk.
  • Maintaining Help Desk equipment and supplies.
  • Presenting ideas for software enhancement to IS management.
  • Participating in the development of Help Desk staff schedules, including time on the Help Desk, performing on-site customer service, and shadowing IS staff and customers.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
  • Providing excellent customer service at all times. Also, maintaining high customer satisfaction by delivering quality customer service as measured by customer satisfaction surveys and/or other measures approved by IS management.
  • Completing other job-related duties and special projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license/certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

Education and Experience
  • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). A minimum of two years of help desk or related experience (in the repair and/or diagnosis of PC hardware and peripherals) is required.

Knowledge & Skills
  • Requires knowledge of basic networking concepts and demonstrated proficiency in using personal computers.
  • Knowledge of the various applications/tools/utilities currently used by Beacon is desirable.
  • Requires the organization and time management skills necessary to prioritize requests and manage customer service expectations.
  • Requires the strong analytical, problem-solving and decision-making skills needed to identify problems and deliver solutions in a timely manner.
  • Demonstrates the ability to work pro-actively and independently as a member of a team.
  • Demonstrates the interpersonal and communication skills, both verbal and written, necessary to communicate and work with IS staff, customers, vendors, and service personnel in a professional, clear, courteous, and responsive manner.

Working Conditions
  • Works in an office environment.
  • May experience some mental/visual fatigue due to continued use of computer equipment.
  • Requires the ability to work a flexible schedule. Hours/shifts include weekends and holidays, and shifts may vary occasionally to ensure customers' needs are met.
  • Requires ability to take on call rotation and work occasional overtime in order to meet the demands associated with the position.

Physical Demands
  • Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 30 pounds, use common computer hand tools, etc.) to perform the essential functions of the position.

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