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About Us

Imagineering Finishing Technologies is a leading metal finishing company dedicated to delivering high-quality solutions to our clients. The Imagineering brand is globally acknowledged as the KnowledgeSource for Metal Finishing. We take pride in our commitment to excellence, innovation, and a positive workplace culture.

Job Overview

This position provides front-line technical support to ensure the smooth operation of end-user systems and business applications. The roleis responsible foraddressing routine IT issues,maintainingaccuratesupport records, and deliveringtimely, customer-focused service. Key duties include troubleshooting hardware and software concerns, managing support tickets,assistingwith user account administration in Active Directory and Microsoft 365, and monitoring system alerts to proactivelyidentifypotential issues. The position also contributes to internal knowledge resources by documenting solutions and best practices.Strong communicationskills are essential to effectively understand user needs, provide clear updates, and ensure a positive support experience.

Responsibilities:

• Respond to and resolve basic technical support requests (Windows, Office 365, printers, etc.)
• Create and manage support tickets
• Assistwith user account setup and password resets in Active Directory and Microsoft 365
• Help monitorsystems and alerts
• Document solutions and contribute to our internal knowledge base
• Communicate clearly with clients to understand issues and provide updates

Physical Requirements:

• Work is primarily performed in an office environment or at a standard workstation.
• Regularly required to sit for extended periods while working on a computer, with occasional standing and walking within the office.
• Frequent use of hands and fingers to operatea computer keyboard, mouse, telephone, and other standard office and IT equipment.
• Close visual acuity requiredfor working on a computer, reviewing tickets, and reading technical documentation.
• Occasionallymay need to bend, reach, or crouch to access computer hardware, cables, or printers.
• May occasionally lift or move equipment such as computers, monitors, or small printers, typically up to 25 pounds.

Travel:

Local and overnight travel may berequiredon occasion for other Plant support; Niles, MI, Sample Street, Indy locations.

Benefits

• Medical, Dental, and Vision Insurance
• HDHP Plans with Company contribution to H.S.A.
• Flexible spending accounts for Medical and Dependent Care
• Company paid life insurance with AD&D
• Company paid short-term disability insurance
• Voluntary life with AD&D for employee, spouse, and child(ren)
• Voluntary long-term disability insurance
• Supplemental Accident and Critical Illness plans
• 401(k) matching program
• Flexible schedules, generous paid time off, plus 8 paid holidays
• Company outings
• Employee Assistance Program

Disclaimer: This job description is not a complete description of responsibility, but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully pass a background check and drug screen. Imagineering Finishing Technologies reserves the right to revise the job description as necessary.

Equal Employment Opportunity (EEO) Statement: Imagineering Finishing Technologies is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other category protected by law.

Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need alternative methods of applying, we will determine an alternate way for you to apply. Please contact our People team at HR@iftww.com or call 800-207-2516 for assistance with an accommodation