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Help Jobs in Ontario (NOW HIRING)

BGBx

Helpdesk Manager

Ottawa, ON · On-site

CA$105K - CA$150K/yr

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is ...

BGBx

Helpdesk Manager

Hamilton, ON

CA$105K - CA$150K/yr

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is ...

BGBx

Helpdesk Manager

Mississauga, ON

CA$105K - CA$150K/yr

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is ...

BGBx

Helpdesk Manager

Windsor, ON · On-site

CA$105K - CA$150K/yr

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is ...

BGBx

Helpdesk Manager

Brampton, ON

CA$105K - CA$150K/yr

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is ...

BGBx

Helpdesk Manager

Toronto, ON

CA$105K - CA$150K/yr

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is ...

TELUS

Business Help Desk Specialist III

Ottawa, ON

Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...

Veritiv Corporation

Our General Helper will be responsible for providing essential support across various departments to ensure smooth and efficient operations. Job Responsibilities: Assist in material handling ...

Pacon

General Help

Barrie, ON

Dixon Ticonderoga Art is seeking Production General Help candidates for our team. Positions are currently available on day and night shifts. Essential functions: * Must work with a safety focused ...

Aramark

General Help

Mississauga, ON · On-site

CA$17.60 - CA$17.85/hr

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Aramark

General Help

Markham, ON

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Aramark

General Help

Lakefield, ON

CA$17.60 - CA$18/hr

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Aramark

General Help

Woodstock, ON

CA$18.70/hr

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Aramark

General Help

Woodstock, ON · On-site

CA$17.60 - CA$17.95/hr

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Aramark

General Help/Dishwasher

Kingston, ON

CA$20.55/hr

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

VC3

IT Help Desk Technician - Level 2

Toronto, ON

Description The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client ...

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All JobsHelp JobsHelp Jobs in Ontario

Help information

See Ontario salary details

$8

$20

$34

How much do help jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for help in Ontario is $20.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $23.80 per hour, depending on experience, location, and employer.

What are help desk jobs?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What job is best for helping people?

Jobs in healthcare, social work, teaching, and counseling are among the best for helping people. These roles often require strong communication skills, empathy, and relevant certifications or degrees. They provide direct support and improve individuals' well-being and quality of life.

How to make 10000 a month with no degree?

Help roles such as customer support or administrative assistance can generate high income through experience, specialized skills, or overtime work, but earning $10,000 per month typically requires advanced skills, entrepreneurship, or high-demand freelance services. Building expertise in areas like sales, digital marketing, or technical support can increase earning potential without a degree. Success often depends on experience, networking, and the ability to scale or specialize in a profitable niche.

What are some common challenges faced by Help Desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

How can I make 2000 a week working from home?

Help jobs, such as virtual customer support or administrative assistance, can pay around $2000 weekly with full-time hours and relevant skills. Earning this amount often requires experience, strong communication skills, and the ability to handle high-volume workloads, sometimes supplemented by bonuses or commissions.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

What are the key skills and qualifications needed to thrive as a Help Desk Technician, and why are they important?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What jobs pay $700 a day?

Jobs that can pay $700 a day include specialized roles such as freelance consultants, high-end contractors, certain medical professionals like anesthesiologists or surgeons, and skilled trades such as electricians or plumbers with experience. These positions often require specific skills, certifications, or extensive experience and may involve freelance work, contract projects, or high-demand industries.
What are the most commonly searched types of Help jobs in Ontario? The most popular types of Help jobs in Ontario are:
Help jobs near you
Infographic showing various Help job openings in Ontario as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,097 per year, or $20.7 per hour.

Helpdesk Manager

BGBx

Ottawa, ON • On-site

CA$105K - CA$150K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 4 days ago

Job description

About Us

At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.

If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.

Helpdesk Manager

Position Overview

The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs.

The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment.

Role Requirements:

  • Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met
  • Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed
  • Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals
  • Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications
  • Support onboarding and offboarding processes, including device setup, system access, and employee moves
  • Manage user accounts, permissions, and security groups in alignment with company policies
  • Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability
  • Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements
  • Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service
  • Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations
  • Perform system updates, patch management, and desktop imaging to ensure security and optimal performance
  • Train and support end-users on hardware, software, and best practices
  • Ensure adherence to company security policies and relevant regulatory requirements
  • Participate in on-call rotation and provide support outside standard hours as needed

Preferred Qualifications:

  • 3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity
  • Experience managing or mentoring IT support teams in a corporate environment
  • Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware
  • Experience with Office 365 and other cloud-based SaaS applications
  • Familiarity with helpdesk ticketing systems and IT service management tools
  • Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP)
  • Experience with device provisioning and configuration and endpoint management
  • Exposure to audio/visual and basic network infrastructure is a plus
  • Familiarity with ITIL or similar frameworks is a plus
  • Strong troubleshooting, problem-solving, and analytical skills
  • Excellent communication and interpersonal skills with a strong customer service orientation
  • Ability to prioritize and manage multiple tasks in a fast-paced environment

Salary Range: $105,000 - $150,000 CAD

The salary range provided represents what a potential hire may expect to earn in this role at BGBx. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGBx.

What We Offer

At BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well-being, professional growth, and life outside of work.

Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers. Additional benefits may be available based on your location. Beyond benefits, you'll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves.

BGBx is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.