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Help Jobs in Ontario (NOW HIRING)

Mortgage Automator

Helpdesk Technician

Toronto, ON · On-site

  • PTO

Job Summary The Helpdesk Technician serves as the first point of contact for Mortgage Automator employees experiencing technology issues, providing responsive, friendly, and effective Tier 1 support ...

TELUS

Business Help Desk Specialist III

Ottawa, ON

Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...

Sodexo Canada Ltd

General Help

Brampton, ON

You'll help create safe, comfortable, and inspiring environments where employees can't wait to come to work. **As a General Help, you'll:** * Deliver outstanding customer service with a smile and ...

Aramark

General Help

Hamilton, ON

High school cafeteria Position - General Help Start Date - September 1st Hours - 9am -2pm Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in the level of service ...

Aramark

General Help

Hamilton, ON

High School Cafeteria - Food service worker Position - General Help Start Date - September 1st Hours - 8am - 130pm Are you self-motivated and proud of the work you do? Here at Aramark, we take pride ...

Aramark

General Help

Chatham, ON

High School Cafeteria - Food service worker Position - General Help Start Date - Sept 1st Hours - 830am - 130pm Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in ...

Pacon

General Help

Barrie, ON · On-site

Dixon Ticonderoga Art is seeking Production General Help candidates for our team. Positions are currently available on day and night shifts. Essential functions: * Must work with a safety focused ...

Aramark

General Help

Waterloo, ON · On-site

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Aramark

General Help

Toronto, ON

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Aramark

CA$18.50/hr

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Aramark

General Help

Mississauga, ON · On-site

CA$17.60 - CA$17.85/hr

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Integra

IT Help Desk Analyst

Harrow, ON

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a qualified IT help desk technician to assist our customers in resolving questions and problems concerning computer systems, hardware, networking, and software. The technician will ...

Aramark

General Help

Kingston, ON · On-site

CA$18.18/hr

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Aramark

General Help

Markham, ON

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Aramark

General Help

Lakefield, ON · On-site

CA$17.60 - CA$18/hr

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Aramark

General Help

Kingston, ON

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Aramark

General Help

Woodstock, ON · On-site

CA$17.60 - CA$17.95/hr

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Aramark

General Help

Scarborough, ON

CA$17.65/hr

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

Aramark

General Help

Ottawa, ON · On-site

So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ...

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All JobsHelp JobsHelp Jobs in Ontario

Help information

See Ontario salary details

$8

$20

$34

How much do help jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help in Ontario is $20.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $23.80 per hour, depending on experience, location, and employer.

What is a help desk job?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What skills and qualifications are needed to thrive as a help desk technician?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are common challenges faced by help desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

What are some helping jobs?

Helping jobs include roles such as social workers, healthcare aides, counselors, and emergency responders. These positions often require strong communication skills, empathy, and relevant certifications or training. They typically involve assisting individuals or communities in need across various settings like hospitals, schools, or social service agencies.

What are the most commonly searched types of Help jobs in Ontario?

The most popular types of Help jobs in Ontario are:

Help jobs near you
Infographic showing various Help job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $43,097 per year, or $20.7 per hour.

Helpdesk Technician

Mortgage Automator

Toronto, ON • On-site

Full-time

PTO

Posted 4 days ago

Job description

Company Overview

Mortgage Automator is on a mission to revolutionize the lending industry by providing a comprehensive, end-to-end platform that eliminates the manual bottlenecks of private lending. Our innovative software empowers lenders to streamline their entire pipeline from origination and underwriting to automated servicing and investor reporting, so they can focus on scaling their business with confidence.

As one of the fastest-growing FinTech companies in North America, Mortgage Automator is customer-centric, ambitious, and deeply rooted in the lending community. We are building the "operating system" for private lenders, fostering a culture of ownership, high-speed execution, and decentralized decision-making.

Job Summary

The Helpdesk Technician serves as the first point of contact for Mortgage Automator employees experiencing technology issues, providing responsive, friendly, and effective Tier 1 support across hardware, software, and account access. This role is central to keeping MA's team productive — from day-one equipment setup for new hires to fast resolution of everyday technical issues — and plays a key part in maintaining a smooth, professional employee experience as the company scales.

Requirements

Required Education & Experience
    • Diploma / Degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
    • 1–3 years of experience in a helpdesk, desktop support, or technical support role.
    • Working knowledge of Windows and macOS operating systems, Microsoft 365, and common business productivity tools.
    • Familiarity with user account and access management (Active Directory, Azure AD, or similar identity platforms).
    • Basic understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP troubleshooting).
    • Experience using a ticketing/helpdesk system (e.g., Zendesk, Freshservice, Jira Service Management).
    • CompTIA A+ certification is an asset (or actively working toward it).
    • Strong customer service orientation with clear, patient communication skills.
    • Ability to manage and prioritize multiple concurrent requests in a fast-paced environment.
Essential Functions
    • Tier 1 Support & Troubleshooting: Respond to and resolve incoming helpdesk tickets covering hardware, software, and connectivity issues in a timely, professional manner.
    • Onboarding & Offboarding: Prepare, configure, and deploy laptops and equipment for new hires; manage equipment retrieval and account deactivation for departures.
    • Account & Access Management: Handle password resets, permission changes, and user account administration across core business systems.
    • Asset & Inventory Management: Track IT hardware inventory, coordinate repairs, warranty claims, and replacements with vendors.
    • Documentation: Maintain internal knowledge base articles and standard operating procedures to support self-serve troubleshooting and consistent service delivery.
    • Escalation Management: Identify and route complex issues to Tier 2/3 support or appropriate technical staff, ensuring clear handoff notes.
    • Other duties as assigned.

Benefits

Work Environment

60% Office , 40% Work From Home.

Time-Off & Work Life Balance
  • Comprehensive Time Off: Competitive paid vacation to unplug and recharge throughout the year.
  • Holistic Wellness Leave: Dedicated personal leave supporting total well-being, including physical recovery or mental health.
  • Commuter-Friendly Hybrid: Flexible schedule blending collaborative office time with remote work.
Team Culture & Perks
  • Catered Lunches: Monthly team lunches to celebrate wins and connect with colleagues.
  • Growth & Learning: Continuous professional development with internal training and learning opportunities.
  • Modern Workspace: Professional, supportive environment with tools and technology needed to succeed.
  • Comprehensive Health Benefits.