... or chat support experience • Experience using ITSM platforms (SmartIT / Remedy, ServiceNow ... Technology or a related field is a plus • CompTIA, ITIL, KCS, CSI and Microsoft certifications ...
... or chat support experience • Experience using ITSM platforms (SmartIT / Remedy, ServiceNow ... Technology or a related field is a plus • CompTIA, ITIL, KCS, CSI and Microsoft certifications ...
Be Seen First
Customer Service Representative
Austin, TX · On-site
$20 - $23.50/hr
... chat support, and case work, with occasional outbound follow up. You'll help clients navigate coverage while delivering a clear and efficient service experience in a high volume environment. Position ...
Quick apply
Urgent
Be Seen First
Customer Service Representative
Austin, TX · On-site
$20 - $23.50/hr
... chat support, and case work, with occasional outbound follow up. You'll help clients navigate coverage while delivering a clear and efficient service experience in a high volume environment. Position ...
Urgent
Customer Experience Specialist - Insurance Call Center (Austin, TX or Remote, FL)
Austin, TX · On-site +1
$20 - $23.50/hr
... chat support, and case work, with occasional outbound follow up. You'll help clients navigate coverage while delivering a clear and efficient service experience in a high volume environment. Position ...
Customer Experience Specialist - Insurance Call Center (Austin, TX or Remote, FL)
Austin, TX · On-site +1
$20 - $23.50/hr
... chat support, and case work, with occasional outbound follow up. You'll help clients navigate coverage while delivering a clear and efficient service experience in a high volume environment. Position ...
Customer Experience Specialist - Insurance Call Center (Austin, TX or Remote, FL)
Austin, TX · On-site +1
$20 - $23.50/hr
... chat support, and case work, with occasional outbound follow up. You'll help clients navigate coverage while delivering a clear and efficient service experience in a high volume environment. Position ...
Customer Experience Specialist - Insurance Call Center (Austin, TX or Remote, FL)
Austin, TX · On-site +1
$20 - $23.50/hr
... chat support, and case work, with occasional outbound follow up. You'll help clients navigate coverage while delivering a clear and efficient service experience in a high volume environment. Position ...
Live Chat Customer Support Associate - Bilingual
Austin, TX · On-site
$45K - $55K/yr
... jobs and help our clients meet their hiring targets. This role will proactively analyze shift ... Through our evolving technology, we're putting the power of work in the palm of people's hands ...
Live Chat Customer Support Associate - Bilingual
Austin, TX · On-site
$45K - $55K/yr
... jobs and help our clients meet their hiring targets. This role will proactively analyze shift ... Through our evolving technology, we're putting the power of work in the palm of people's hands ...
Helpdesk Support Specialist
Austin, TX · On-site
$55K/yr
This role serves as the primary point of contact for IT support requests and ensures a high level ... Serve as the first point of contact for users seeking technical assistance via phone, email, chat ...
Quick apply
Helpdesk Support Specialist
Austin, TX · On-site
$55K/yr
This role serves as the primary point of contact for IT support requests and ensures a high level ... Serve as the first point of contact for users seeking technical assistance via phone, email, chat ...
Technology Support Specialist
Austin, TX · On-site
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... technologies, and other supported systems as required * Troubleshoots basic network and system ...
Quick apply
Technology Support Specialist
Austin, TX · On-site
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... technologies, and other supported systems as required * Troubleshoots basic network and system ...
Technology Support Specialist
Austin, TX · On-site
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... technologies, and other supported systems as required * Troubleshoots basic network and system ...
Quick apply
Technology Support Specialist
Austin, TX · On-site
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... technologies, and other supported systems as required * Troubleshoots basic network and system ...
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... technologies, and other supported systems as required * Troubleshoots basic network and system ...
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... technologies, and other supported systems as required * Troubleshoots basic network and system ...
Technology Support Specialist
Austin, TX · On-site
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... technologies, and other supported systems as required * Troubleshoots basic network and system ...
Technology Support Specialist
Austin, TX · On-site
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... technologies, and other supported systems as required * Troubleshoots basic network and system ...
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... technologies, and other supported systems as required * Troubleshoots basic network and system ...
Manages helpdesk requests and responds to staff in person, by phone, by email, or chat, documenting ... technologies, and other supported systems as required * Troubleshoots basic network and system ...
Live Chat Customer Support Associate - Bilingual
Austin, TX · On-site
$45K - $55K/yr
We Help People Get Jobs. Right now, we're hiring! We are a tech-first staffing platform that gives ... Support the implementation of new operational procedures and actively contribute to continuous ...
Live Chat Customer Support Associate - Bilingual
Austin, TX · On-site
$45K - $55K/yr
We Help People Get Jobs. Right now, we're hiring! We are a tech-first staffing platform that gives ... Support the implementation of new operational procedures and actively contribute to continuous ...
IT Helpdesk Administrator
Austin, TX · On-site
The IT Helpdesk Engineer provides first-line and second-line technical support to users across the ... Serve as the first point of contact for IT support via email, chat, ticketing system, or phone.
IT Helpdesk Administrator
Austin, TX · On-site
The IT Helpdesk Engineer provides first-line and second-line technical support to users across the ... Serve as the first point of contact for IT support via email, chat, ticketing system, or phone.
IT Help Desk Support - Level II (MSP)
$73K - $82K/yr
Summary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A ...
Quick apply
IT Help Desk Support - Level II (MSP)
$73K - $82K/yr
Summary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A ...
Summary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A ...
Quick apply
Summary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A ...
Help Desk /Technical Support
Austin, TX · On-site
$19.75 - $26.75/hr
Title: Help Desk /Technical Support Duration: 12+ Months Location: Austin, TX 78701. The working ... Provides front-line technology support by answering and responding to inbound calls/emails in a ...
Quick apply
Help Desk /Technical Support
Austin, TX · On-site
$19.75 - $26.75/hr
Title: Help Desk /Technical Support Duration: 12+ Months Location: Austin, TX 78701. The working ... Provides front-line technology support by answering and responding to inbound calls/emails in a ...
Technology Support Technician
Georgetown, TX · On-site
$20 - $27.50/hr
This role is ideal for someone who enjoys solving technical problems, helping people, and delivering an exceptional support experience. The Technology Support Technician will provide day-to-day ...
Technology Support Technician
Georgetown, TX · On-site
$20 - $27.50/hr
This role is ideal for someone who enjoys solving technical problems, helping people, and delivering an exceptional support experience. The Technology Support Technician will provide day-to-day ...
IT Help Desk Engineer
Austin, TX · On-site
They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...
IT Help Desk Engineer
Austin, TX · On-site
They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...
IT Help Desk Engineer
Austin, TX · On-site
They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...
IT Help Desk Engineer
Austin, TX · On-site
They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...
IT Help Desk Technician
$20 - $25/hr
Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk ... Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence ...
IT Help Desk Technician
$20 - $25/hr
Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk ... Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence ...
Help Tech Chat Support information
See Austin, TX salary details
$26.8K - $30.3K
0% of jobs
$30.3K - $33.8K
3% of jobs
$37.3K is the 25th percentile. Wages below this are outliers.
$33.8K - $37.3K
22% of jobs
The median wage is $39.3K / yr.
$37.3K - $40.8K
43% of jobs
$40.8K - $44.3K
6% of jobs
$44.5K is the 75th percentile. Wages above this are outliers.
$44.3K - $47.8K
6% of jobs
$47.8K - $51.4K
6% of jobs
$51.4K - $54.9K
5% of jobs
$54.9K - $58.4K
3% of jobs
$58.4K - $61.9K
3% of jobs
$61.9K - $65.4K
1% of jobs
$26.8K
$43.1K
$65.4K
How much do help tech chat support jobs pay per year?
As of Aug 5, 2026, the average yearly pay for help tech chat support in Austin, TX is $43,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $46,600.00 per year, depending on experience, location, and employer.
What is the difference between Help Tech Chat Support vs Help Desk Technician?
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
What are popular job titles related to Help Tech Chat Support jobs in Austin, TX? For Help Tech Chat Support jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Austin, TX look for? The top searched job categories for Help Tech Chat Support jobs in Austin, TX are:
What cities near Austin, TX are hiring for Help Tech Chat Support jobs? Cities near Austin, TX with the most Help Tech Chat Support job openings:
Job description
Job Summary:
Mindlance is a company that focuses on providing technical support services. They are seeking a Mid-Level Technical Support professional to diagnose and troubleshoot end user desktop application issues while ensuring customer satisfaction through timely resolutions and effective communication.
Responsibilities:
• Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
• Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team
• Provide incident status updates to management and end-users per service level guidelines
• Support and maintain effective relationships with users
• Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets)
• Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
• Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets).
• Communicate with customers at all levels of technical and non-technical skills sets
• Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
Qualifications:
Required:
• 3 - 5 years of experience working in a service desk or customer service environment
• 3 - 5 years of technical support experience
• 3 - 5 years of phone and/or chat support experience
• Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC)
• Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS
Preferred:
• Bachelor’s or Associates degree in Information Technology or a related field is a plus
• CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus
Company:
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services Founded in 1999, the company is headquartered in Union, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Mindlance is a company that focuses on providing technical support services. They are seeking a Mid-Level Technical Support professional to diagnose and troubleshoot end user desktop application issues while ensuring customer satisfaction through timely resolutions and effective communication.
Responsibilities:
• Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
• Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team
• Provide incident status updates to management and end-users per service level guidelines
• Support and maintain effective relationships with users
• Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets)
• Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
• Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets).
• Communicate with customers at all levels of technical and non-technical skills sets
• Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
Qualifications:
Required:
• 3 - 5 years of experience working in a service desk or customer service environment
• 3 - 5 years of technical support experience
• 3 - 5 years of phone and/or chat support experience
• Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC)
• Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS
Preferred:
• Bachelor’s or Associates degree in Information Technology or a related field is a plus
• CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus
Company:
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services Founded in 1999, the company is headquartered in Union, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About Mindlance
Sourced by ZipRecruiter
Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.
Industry
Recruiting and staffing services
Company size
1,001 - 5,000 Employees
Headquarters location
Union, NJ, US
Year founded
1999