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Help Tech Chat Support Jobs in Katy, TX (NOW HIRING)

Windstar Cruises

Chat Lead

Houston, TX · On-site

This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...

Internal Career Site

Chat Lead

Houston, TX · On-site +1

This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...

Star Pipe Products

Be Seen First

IT Help Desk Support Tier 1

Houston, TX · On-site

$45K/yr

Receives and accurately records IT support requests in a ticketing system. Quickly identifies tickets that need escalation and routes escalated tickets to the appropriate technician. Updates the ...

Sungrow USA Corporation

IT Support Technician

Houston, TX · On-site

$60K - $65K/yr

Support is also provided to senior IT team members by helping manage their workload, coordinating ... Serve as the first point of contact for IT support requests via ticketing system, chat, phone, and ...

Sungrow USA Corporation

IT Support Technician

Houston, TX · On-site

$60K - $65K/yr

Support is also provided to senior IT team members by helping manage their workload, coordinating ... Serve as the first point of contact for IT support requests via ticketing system, chat, phone, and ...

Star Pipe Products

Help Desk Support Tier 1

Houston, TX

$20.50 - $27.50/hr

Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...

STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...

TransCore

IT Help Desk Specialist

Houston, TX · On-site

TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk ... These positions provide exceptional phone and email support to our customers experiencing software ...

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related ... Use Chat, telephone, remote and on-site support to resolve technology issues for employees

Lowe's

Technology Support Technician

Houston, TX · On-site

$20.67 - $34.52/hr

... business technology services. Perform and document break/fix support for PCs, thin clients ... helping to develop the next generation of skilled trade experts and providing disaster relief to ...

Windstar Cruises

International Lead

Houston, TX

$15.50 - $18.50/hr

... chat support. * Other duties as assigned. Qualifications * 2+ years of experience in travel ... Comfort with technology tools and AI-assisted platforms; experience with CRM or booking systems ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Katy, TX

Help Tech Chat Support information

See Katy, TX salary details

$24.8K

$39.9K

$60.6K

How much do help tech chat support jobs pay per year?

As of Aug 10, 2026, the average yearly pay for help tech chat support in Katy, TX is $39,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,400.00 and $43,100.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Katy, TX? For Help Tech Chat Support jobs in Katy, TX, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Katy, TX look for? The top searched job categories for Help Tech Chat Support jobs in Katy, TX are:
What cities near Katy, TX are hiring for Help Tech Chat Support jobs? Cities near Katy, TX with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

Chat Lead

Windstar Cruises

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Overview
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
  • Own the chat queue as primary channel, ensuring prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.
  • Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality.
  • Co-own the guest-facing virtual agent alongside the AI Admin Lead, reviewing performance, providing front-line feedback, and coordinating content updates that reflect live guest inquiry trends.
  • Partner with the AI Admin Lead to flag chat-specific performance gaps, suggest workflow improvements, and support platform configuration updates.
  • Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions during high-volume periods.
  • Maintain up-to-date knowledge of Windstar's itineraries, yacht products, promotions, and policies to provide accurate and compelling guest-facing information.
  • Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor.
  • Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools.
  • Track and report on personal and team chat performance metrics; proactively identify trends requiring leadership attention.
  • Other duties as assigned.

Qualifications
  • 2+ years of experience in a contact center or customer service role; cruise or luxury travel experience preferred.
  • Demonstrated comfort with digital communication platforms and emerging technology tools; experience with AI-assisted or chat-based service is a plus.
  • Strong written communication skills with the ability to represent the Windstar brand voice across digital channels.
  • Ability to multitask across simultaneous chat interactions while maintaining accuracy and a guest-first mindset.
  • Collaborative team player with flexibility to support voice channels when needed.
  • Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an advantage.

Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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