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Help Tech Chat Support Jobs in Austin, TX (NOW HIRING)

Helpdesk Support - L1

Austin, TX · On-site

$19.75 - $26.75/hr

Austin, Texas Role Overview We are seeking a customer-focused Help Desk Representative to provide ... High-level troubleshooting capability for Windows, Mac, and other IT hardware and peripherals in an ...

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Help Desk Technician

Austin, TX · On-site

$40K - $45K/yr

... best possible support to clients. * Adaptability: Willingness to learn new technologies and ... As a Help Desk Technician at Contigo Technology, you will: * Document all relevant end-user ...

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

... technology and support teams are the front line for the people who rely on our products and ... chat. You'll resolve issues directly, document them clearly, and help spot patterns that make the ...

Technical Support, Tier 1

Austin, TX · On-site

$37K - $46K/yr

... technology and support teams are the front line for the people who rely on our products and ... chat. You'll resolve issues directly, document them clearly, and help spot patterns that make the ...

Technical Support, Tier 1

Austin, TX · On-site

$37K - $46K/yr

... technology and support teams are the front line for the people who rely on our products and ... chat. You'll resolve issues directly, document them clearly, and help spot patterns that make the ...

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area ...

We will continue to raise the bar every day by investing in our people and technology to help our ... Experience supporting remote users over phone, email, chat and text * Experience supporting ...

... help customers. Responsibilities * Communicate with customers via chat, email, and phone * DDoS ... Self-driven and capable of learning new technologies / systems / features with little guidance

We're dedicated to help ideal candidates achieve their objectives & make it our business to connect ... We have partnered with a premiere provider of technology services and support that is looking for a ...

We're dedicated to help ideal candidates achieve their objectives & make it our business to connect ... We have partnered with a premiere provider of technology services and support that is looking for a ...

IT Support Representative

Austin, TX

$21.25 - $29.25/hr

Help enforce IT policies and data security standards. Assist with maintaining backups and ... IT support or help desk roles. Associate's or Bachelor's degree in Information Technology or ...

IT Support Representative

Austin, TX · On-site

$21.25 - $29.25/hr

The IT Support Representative provides day-to-day technical support for the organization's hardware ... Help enforce IT policies and data security standards. * Assist with maintaining backups and ...

Showing results 41-60

Help Tech Chat Support information

See Austin, TX salary details

$26.8K

$43.1K

$65.4K

How much do help tech chat support jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help tech chat support in Austin, TX is $43,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $46,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Austin, TX?

For Help Tech Chat Support jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Austin, TX look for?

The top searched job categories for Help Tech Chat Support jobs in Austin, TX are:

What cities near Austin, TX are hiring for Help Tech Chat Support jobs?

Cities near Austin, TX with the most Help Tech Chat Support job openings:

Customer Support Representative - Night Shift

Allied Tech

Austin, TX • Remote

$61K - $74K/yr

Full-time

Re-posted 17 days ago


Job description

Customer Support Representative - Night Shift

It's been said that the secret of getting ahead is getting started. We'd add one thing to that: it helps considerably if you actually like people. We're building a team of thoughtful, service-minded people who find satisfaction in a good conversation, take pride in solving problems, and make every customer feel like they called at just the right time.


What is the pay?

  • $61,000 - $74,000 per year, based on experience
  • Individual performance-based bonus up to 10% of salary
  • Company performance-based bonus up to 10% of salary

What are the benefits?

  • Fully remote position
  • Competitive health, dental, and vision insurance
  • 401(k) with up to 6% company match
  • 40 days of paid time off, inclusive of vacation, sick days, and holidays
  • $200/month home-office stipend
  • Promote-from-within culture with clear opportunities for advancement

What will I be doing?

  • Providing customer support and basic technical support via phone, live chat, ticketing systems, and occasional video calls
  • Resolving complex cases escalated by Customer Support Representatives
  • Troubleshooting both common and uncommon account and software-related issues for our clients' users
  • Guiding users through solutions in a clear and patient manner
  • Identifying patterns in escalated cases and surfacing insights to leadership
  • Escalating complex cases through structured workflows
  • Documenting issues and resolutions accurately within internal systems
  • Contributing to knowledge base articles for both common and uncommon issues
  • Following established processes to deliver consistent, high-quality support
  • Representing client brands with empathy and professionalism

What are the requirements?

  • Able to diagnose and resolve common software-related issues including login errors, access permissions, and account billing resolutions
  • Excellent written communication, including grammar, punctuation, and spelling
  • Comfortable navigating multiple software systems simultaneously
  • Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

  • 2+ years customer service, help desk, or other customer-facing support experience
  • 1+ year experience with phone, live chat, and ticketing software systems such as Zendesk, Intercom, or similar

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

  • Night Shift: 12:00 AM - 8:00 AM Central Time (CT)

Great customer support is about more than resolving issues -- it's about creating trust, solving problems, and helping people feel supported when something isn't working. If that sounds like the kind of work you do best, we'd love to hear from you.