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Help Desk Technician Jobs in Boca Raton, FL (NOW HIRING)

TGI Office Automation, Inc.

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

ChenMed, LLC

Service Desk Manager

Miami, FL · On-site

... field technicians to determine cost and productivity levels, and to make recommendations for ... Oversees a centralized technical support and help desk team for a wide variety of corporate ...

TGI MAIN COMPANY

NOC Technician I

Boca Raton, FL

$60K - $75K/yr

Associate degree in IT preferred. * 1+ year of experience in Help Desk, NOC, or IT support role ... NOC Technician II role. Responsibilities may evolve based on company priorities, technical ...

KB Global Inc

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

Looking for an IT Support Technician to provide remote and on-site support. The right candidate ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

KB Global Inc

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

Looking for an IT Support Technician to provide remote and on-site support. The right candidate ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

AeroVironment

Cybersecurity Analyst

Sunrise, FL

$31 - $48/hr

Tier 1/2 Cyber help desk technician duties, including initial customer contact, customer issue identification, troubleshooting, and resolution of ticket issues in a timely manner with excellent ...

New

Techvilla Solutions

IT End User Analyst

Hallandale, FL · On-site

Bachelor's degree in Information Technology, Computer Science, Information Systems, or equivalent experience. * 3+ years of experience in IT support, help desk, desktop support, or end-user computing.

Techvilla Solutions

IT End User Analyst

Carol City, FL · On-site

Bachelor's degree in Information Technology, Computer Science, Information Systems, or equivalent experience. * 3+ years of experience in IT support, help desk, desktop support, or end-user computing.

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Help Desk Technician information

See Boca Raton, FL salary details

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How much do help desk technician jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk technician in Boca Raton, FL is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.13 per hour, depending on experience, location, and employer.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

How much does a Help Desk Technician make?

The average Help Desk Technician salary in the United States is around $45,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or Network+ can earn higher wages. Salaries can also vary based on the size of the organization and the complexity of support required.
More about Help Desk Technician jobs

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Cities near Boca Raton, FL with the most Help Desk Technician job openings:

Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $45,744 per year, or $22 per hour.

Helpdesk Tier 1

TGI Office Automation, Inc.

Boca Raton, FL • On-site

$50K - $60K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Job Title: Helpdesk Tier 1
iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone.
The ideal candidate will possess relevant experience in a high-paced Business IT Support Environment. A positive attitude, strong customer service orientation, and the ability to effectively follow through on customer requests and support issues are essential. Demonstrating exemplary work ethic, consistent performance, reliability, and punctuality are our top priorities.
Candidates should exhibit strong organizational skills, the capacity to prioritize multiple tasks, and the ability to thrive under pressure and tight deadlines. Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who understand the significance of proper documentation and time logging in a professional services environment will excel in this role.
*If you have less than 2 years of IT experience, please refrain from submitting your resume*
Responsibilities:
  • Proficiency in Ticketing Systems and Monitoring Software is advantageous.
  • Handling Managed Solutions from various providers.
  • Competency in Computer Hardware.
  • Troubleshooting Software Issues.
  • Installation, configuration, and troubleshooting of Network/Local Printers, scanners, and other peripherals.
  • Strong background in Windows 10/11.
  • Exposure to Office 365.
  • Desktop support expertise, particularly in resolving issues with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Installation and management of software, including updates and tools.
  • Providing customer service support over the phone.
  • Remote support knowledge.
  • Networking and troubleshooting proficiency.
  • Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365.
  • General understanding of IT Support client handling and various customer service scenarios.
  • Setting up mobile devices from different vendors with diverse requirements.
  • Responsibilities and duties may evolve and be reassigned based on company priorities and business requirements.
  • Successful candidates will possess excellent communication skills, the ability to thrive under pressure and deadlines, and adept handling of complex customer situations.

Requirements:
  • Excellent written and verbal communication skills.
  • Strong troubleshooting abilities and the capacity to follow instructions.
  • Proficient documentation skills, including the creation of standard operating procedures.
  • Ability to handle multiple priorities and respond urgently to situations requiring quick resolutions.
  • Professional demeanor.
  • Strong service orientation.

Job Type: Full-time
Salary: $50,000.00 - $60,000.00 per year
Benefits: Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)
Schedule:Monday to Friday
Work Location: In-person (6111 Broken Sound Pkwy NW Ste 170, Boca Raton, FL 33487)
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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