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Help Desk Manager Jobs in Tennessee (NOW HIRING)

Prosum

Helpdesk Support

Nashville, TN · On-site

$55K - $69K/yr

... management using MS Active Directory, Office 365, and Exchange Online. * Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

... Management software through design, development and deployment. Requires being "on call" for any after hour problems and or scheduled maintenance that may occur. Skills Help desk support, Help desk ...

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See Tennessee salary details

$34K

$76K

$113K

How much do help desk manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for help desk manager in Tennessee is $76,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $90,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Tennessee? The most popular types of Help Desk jobs in Tennessee are:
What are popular job titles related to Help Desk Manager jobs in Tennessee? For Help Desk Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Tennessee look for? The top searched job categories for Help Desk Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Help Desk Manager jobs? Cities in Tennessee with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $76,041 per year, or $36.6 per hour.

College Work Study Program (Help Desk Technician)

Tennessee Board of Regents

Memphis, TN • On-site

$19.50 - $26.25/hr

Full-time

Re-posted 26 days ago

Job description

College Work Study Program (Help Desk Technician)

Apply now Job no: 501446
Work type: Student Worker
Location: Memphis
Categories: Student or Temporary Jobs

Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: College Work Study Program (Help Desk Technician)

Employee Classification: Other

Institution: Southwest Tennessee Community College

Department: Infrastructure Services

Campus Location: STCC - Multiple Campus Locations

Job Summary

We are seeking a tech-savvy and customer-oriented student to join our IT Services team as a Student Worker. In this role, you will support students, staff, and faculty at the Help Desk, while gaining valuable experience in troubleshooting and customer service. Prior experience with MS Word, PowerPoint, Excel, Remote Support, and Outlook.

Job Duties

  • Answer phone calls from students, staff, and faculty, log the call, and follow up to ensure the issue was resolved.
  • Assist with common technology issues, such as password resets and software troubleshooting.
  • Manage printers in the library, including maintenance and restocking paper and toner.
  • Perform light cleaning and ensure a tidy work environment.
  • Maintain dependability and punctuality for successful job performance.

Minimum Qualifications

  • Must be a registered student of Southwest Tennessee Community College.
  • Only students who are approved for Federal Work Study are qualified for this position.
    • If you have any questions regarding this requirement, please reach out to the Financial Aid Office.
  • Availability to work 10-20 hours per week, with a flexible schedule based on the needs of the IT Services department.

Knowledge, Skills, and Abilities

  • Knowledge of MS Word, PowerPoint, and Excel.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.

Licenses or Training Required

  • None

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

  • Resume
  • Cover letter
  • Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies:  LeVetta Hudson, Vice President of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.

Advertised: 11 Aug 2025 Central Daylight Time
Applications close:

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