ZipRecruiter

Log In

1

Help Desk Manager Jobs in Tennessee (NOW HIRING)

ALO

Warehouse Help Desk Associate

Memphis, TN · On-site

$18 - $24.25/hr

They are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide ... and manage service requests via the company's ticketing system (Freshservice or similar) • ...

STI

Help Desk Admin Assistant

Nashville, TN · On-site

$17.50 - $23.50/hr

The contractor role will allow the help desk team to manage PERLSS related work, including monitoring and reporting defects, process improvements, and required work related to additional PERLSS ...

STI

IT Help Desk Technician

Nashville, TN · On-site

As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth. IT Help Desk Technician responsibilities include serving as the first ...

First Horizon Bank

IT Help Desk Tech

Maryville, TN

Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Provide support identified above through various channels, including Remote Desktop Management ...

First Horizon Bank

IT Help Desk Tech

Memphis, TN

Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Provide support identified above through various channels, including Remote Desktop Management ...

First Horizon Bank

IT Help Desk Tech

Maryville, TN

Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Provide support identified above through various channels, including Remote Desktop Management ...

First Horizon

IT Help Desk Tech

Maryville, TN · On-site

Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Provide support identified above through various channels, including Remote Desktop Management ...

iSpace, Inc

Help Desk Engineer Tier 2

Nashville, TN · On-site

Title: Tier 2 Service Desk Engineer Location: Nashville, TN Type: 06 - 12 plus months contract ... You will work directly with our product management and product development teams, providing ...

InstantServe LLC

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

Job Title: IT Help Desk / Desktop Support Technician Location: Tennessee (Onsite) Duration ... Manage user accounts and review account attributes * Perform basic account administration Printer ...

InstantServe LLC

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

Job Title: IT Help Desk / Desktop Support Technician Location: Tennessee (Onsite) Duration ... Manage user accounts and review account attributes * Perform basic account administration Printer ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Tennessee

Help Desk Manager information

See Tennessee salary details

$34K

$76K

$113K

How much do help desk manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for help desk manager in Tennessee is $76,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $90,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Tennessee? The most popular types of Help Desk jobs in Tennessee are:
What are popular job titles related to Help Desk Manager jobs in Tennessee? For Help Desk Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Tennessee look for? The top searched job categories for Help Desk Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Help Desk Manager jobs? Cities in Tennessee with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $76,041 per year, or $36.6 per hour.

Warehouse Help Desk Associate

ALO

Memphis, TN • On-site

$18 - $24.25/hr

Full-time

Re-posted 18 days ago

Job description

Job Summary:
ALO is a company focused on mindful movement and improving lives through yoga. They are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for warehouse operations, focusing on critical technologies like Zebra printers and handheld devices while ensuring smooth technology operations.
Responsibilities:
• Provide Tier 1-2 IT support for warehouse operations, including hardware, software, and network issues
• Support and troubleshoot Zebra label printers and Zebra handheld mobile computers
• Provide technical support for Windows and Mac devices used in the warehouse
• Respond to and manage service requests via the company’s ticketing system (Freshservice or similar)
• Utilize remote support tools to assist users both onsite and at remote warehouse locations
• Perform hardware installations, configurations, and upgrades
• Diagnose and resolve escalated printer, handheld, network, and software issues
• Collaborate closely with other IT teams, including WMS (Warehouse Management Systems), Network, and Corporate IT teams, to resolve cross-functional issues and support large-scale projects
• Document solutions and contribute to a shared knowledge base
• Provide remote support to other warehouse sites as needed
• Lift up to 50+ pounds occasionally and perform duties that require walking long distances across large warehouse floors
• Maintain a safe and organized workspace and follow all company policies and procedures
• Participate in IT projects and deployments as assigned
• Communicate clearly and professionally with warehouse staff, management, and IT team members across different locations
• Build strong working relationships with cross-functional IT teams, including WMS, Network, Security, and Corporate Support
• Effectively escalate issues and coordinate solutions across multiple technical teams
• Provide training or guidance to Tier 1 team members and warehouse users when needed
• Participate in regular team meetings and contribute to continuous improvement efforts
Qualifications:
Required:
• A+ Certification or proven experience in a Tier 2 support role
• Minimum of 2 years of professional experience providing hands-on technical support in a warehouse environment
• Strong experience with Zebra printers and Zebra handheld mobile computers
• Experience with Windows and Mac support
• Familiarity with ticketing systems (such as Freshservice, ServiceNow, or Jira)
• Proficient in using remote support tools (such as Datto, SDM)
• Experience with Azure administration
• Experience with Active Directory administration
• Experience with Jamf for Mac device management
• Experience with WMS (Warehouse Management Systems)
• Experience with Exchange 365 administration
• Experience supporting Zoom and Microsoft Teams
• Ability to lift 50+ pounds and walk long distances as needed
• Excellent problem-solving and customer service skills
• Strong communication and teamwork abilities
• Ability to work independently and manage time effectively
Preferred:
• Experience with network troubleshooting (wired and wireless in warehouse environments)
• Familiarity with mobile device management (MDM) tools
• Experience supporting warehouse management systems (WMS)
• Exposure to enterprise-level IT tools and automation
Company:
We are ALO. Founded in 2007, the company is headquartered in Los Angeles, USA, with a team of 501-1000 employees. The company is currently Late Stage.

Apply