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Help Desk Manager Jobs in Oregon (NOW HIRING)

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Identify and report recurring issues or trends to management for process improvement and enhanced ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Identify and report recurring issues or trends to management for process improvement and enhanced ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Identify and report recurring issues or trends to management for process improvement and enhanced ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Identify and report recurring issues or trends to management for process improvement and enhanced ...

Howard

$45K - $51K/yr

Asset Management Support: software licenses and keys, hardware leases, service contracts, asset ... Previous experience as an IT Help Desk Technician. Experience in conducting routine system ...

STI

Help Desk Analyst

Salem, OR · On-site

$20.50 - $28.25/hr

Help Desk Analyst I Location: Salem , Oregon 97301 Duration: Long Term * Provides level 1 and ... manages workload and shares anticipated resolution timelines when additional work is required to ...

LifeStance Health

Help Desk Specialist

Eugene, OR · On-site

$25 - $28/hr

ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical ... Manage incoming support requests through calls, email tickets, and screen sharing to assist end ...

360 IT Professionals

Help Desk Support

Salem, OR

$20 - $27.25/hr

We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...

Armada

Deal Desk Manager (Contract)

OR · Remote

$52 - $66/hr

The Deal Desk Manager will work alongside Armada's Deal Desk team to manage the order form approval process, partner closely with the field to draft and finalize order forms, and ensure adherence to ...

Zones LLC.

Help Desk Analyst L1

Portland, OR · On-site

$25 - $28/hr

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Zones LLC.

Help Desk Analyst L1

Portland, OR · On-site

$25 - $28/wk

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Zones

Help Desk Analyst L1

Portland, OR · On-site

$21.75 - $29.75/hr

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk. * Willingness to undergo training for business acumen adoption, service desk operational processes, and ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Oregon

Help Desk Manager information

See Oregon salary details

$39.6K

$88.6K

$131.6K

How much do help desk manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for help desk manager in Oregon is $88,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $105,700.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Oregon? The most popular types of Help Desk jobs in Oregon are:
What are popular job titles related to Help Desk Manager jobs in Oregon? For Help Desk Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Oregon look for? The top searched job categories for Help Desk Manager jobs in Oregon are:
What cities in Oregon are hiring for Help Desk Manager jobs? Cities in Oregon with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Oregon as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $88,581 per year, or $42.6 per hour.
Help Desk Agent

Help Desk Agent

Cayuse Holdings, LLC

Pendleton, OR • On-site

$20 - $29/hr

Other

Medical, Retirement, PTO

Posted 27 days ago

Job description

Overview
Employment in this role is conditional upon successful execution of the contract by the client.
Preferred location is Pendleton, OR, but open to remote work.
The Work
The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and requests.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
Responsibilities
Responsibilities
  • Respond promptly to user inquiries and support requests received via phone, email, chat, or ticketing system.
  • Diagnose, troubleshoot, and resolve technical issues related to hardware, software, operating systems, and basic network connectivity.
  • Accurately log all incidents, service requests, and resolutions in the designated help desk ticketing system.
  • Escalate complex or unresolved issues to higher-level support staff or specialized IT teams, ensuring timely follow-up and resolution.
  • Communicate clearly and professionally with users, providing status updates, instructions, and guidance as necessary.
  • Assist in user account management tasks including password resets, access provisioning, and permissions modifications in accordance with established procedures.
  • Maintain and contribute to help desk documentation, knowledge base articles, and frequently asked questions (FAQs) for recurring support topics.
  • Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant regulatory or compliance policies.
  • Participate in ongoing training and professional development to remain up-to-date on technology trends, tools, and best practices.
  • Identify and report recurring issues or trends to management for process improvement and enhanced end-user support.
  • Provide exemplary customer service to ensure user satisfaction and promote positive relationships between IT and end-users.
  • Other duties as assigned.

Qualifications
Qualifications - Here's What You Need
  • Bachelor's degree in related field. The client will accept minimum 4 years professional experience related to the labor category in lieu of degree.
  • 1 year of professional experience in engineering or IT.
  • Secret Clerance is required.
  • U.S. Citizenship is required to perform the duties associated with this position due to the sensitive nature of the work.
  • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:
  • Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
  • Exceptional verbal and written communication skills.
  • Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
  • Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
  • Must be self-motivated and able to work well independently as well as on a multi-functional team.
  • Ability to handle sensitive and confidential information appropriately
  • Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Our Commitment to you / overview of benefits
  • SCA Health & Welfare fringe benefits.
  • EAP'
  • 401(k) Retirement Savings Plan with matching after one year'
  • Paid Time Off'

Reports to: Program Manager
Working Conditions
  • Professional office environment with the ability to work on-site.
  • Must be physically and mentally able to perform duties extended periods of time.
  • Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
  • Must be able to establish a productive and professional workspace.
  • Must be able to sit for long periods of time looking at computer screen.
  • May be asked to work a flexible schedule which may include holidays.
  • May be asked to travel for business or professional development purposes.
  • May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
Pay Range
USD $20.00 - USD $29.00 /Hr.

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