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Help Desk Manager Jobs in Oregon (NOW HIRING)

LMI

$85K - $120K/yr

Overview LMI is seeking a skilled ATIS Help Desk Technician to provide Tier 2 and Tier 3 technical ... Create, manage, and resolve support tickets using Gitlab and other ticketing systems. * Conduct ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$50K - $52K/yr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a servant ...

Lynn Rodens

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

Lynn Rodens is seeking a passionate Help Desk Analyst to join their dynamic team in a world-class enterprise environment. The role involves troubleshooting login issues and diagnosing hardware ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$50K - $52K/yr

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a servant ...

360 IT Professionals

Need Help Desk Support II

Salem, OR · On-site

$20 - $27.25/hr

Troubleshoot workstation hardware and operating system problems. * Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.

Corvel

IT Manager

Portland, OR · On-site

$70K - $116K/yr

The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help Desk team and delivering exceptional tier-one support. This role sets the vision for service ...

CorVel Healthcare Corporation

IT Manager

Portland, OR · Remote

$70K - $116K/yr

The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help Desk team and delivering exceptional tier-one support. This role sets the vision for service ...

Corvel

IT Manager

Portland, OR · Remote

$70K - $116K/yr

The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help Desk team and delivering exceptional tier-one support. This role sets the vision for service ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Oregon

Help Desk Manager information

See Oregon salary details

$39.6K

$88.6K

$131.6K

How much do help desk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for help desk manager in Oregon is $88,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $105,700.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Oregon? The most popular types of Help Desk jobs in Oregon are:
What are popular job titles related to Help Desk Manager jobs in Oregon? For Help Desk Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Oregon look for? The top searched job categories for Help Desk Manager jobs in Oregon are:
What cities in Oregon are hiring for Help Desk Manager jobs? Cities in Oregon with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $88,581 per year, or $42.6 per hour.

Klamath Falls OR- Help Desk Technician

Stimulus Technologies

Klamath Falls, OR • On-site

$20 - $27/hr

Full-time

Re-posted 9 days ago

Job description

Salary: 20-25

Help Desk Technician

Stimulus Technologies is a turn-key technology company offering a range of services including Managed IT services and wireless Internet services through Stimulus Broadband. You will be working for Stimulus Broadband in Klamath Falls, OR as a Customer Service help desk technician. A Stimulus Broadband help desk technician will work with directions to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.

Success Profile-

  • Find accomplishment by helping clients
  • Ensures that all assigned customer requests are completed by priority
  • Triage incoming service requests from phone calls, email, and direct support requests
  • Identify and solve Level 1 issues and escalate other requests to appropriate technicians
  • Understand and follow workflows and procedures
  • Achieve high level of productive work time
  • Achieve 100% customer satisfaction for work completed
  • Acquire and maintain necessary technical skills to achieve success in job functions
  • Motivation to learn new systems and experience career growth
  • Sense of urgency to make clients happy

Skills-

  • Phone etiquette & calm demeanor
  • PC proficiency in Windows-based applications and strong internet usage skills.
  • Adaptability to day-to-day work schedule priority changes.
  • Ability to understand basic networking, including switches and routers
  • Listen to symptoms of problems customers face and identify core issues
  • Communicate effectively with clients in non-technical terms
  • Accountable and punctual work attendance
  • Work independently on projects
  • Have fun in a casual work environment

What would you be doing?

  • Address customer calls, emails, and portal requests.
  • Recording customer payments.
  • Setting up customer accounts and determining if they can receive our services.
  • Terminating customer accounts when the customer calls, emails in to cancel.
  • Resolve customer questions and concerns efficiently by actively listening, clear and concise communication, and assuring customer understanding.
  • Accurately process and record communication transactions using a Service Ticket system.
  • Utilize subscriber management system to identify, resolve, or dispatch technicians to resolve customer service issues.
  • Walk customers through series of troubleshooting steps to resolve issues remotely.
  • Maintain current knowledge of all product offerings, and technical support procedures to provide accurate and timely information and solutions to customers.
  • Prep and configure equipment.
  • Run ping report and diagnose customer service issues
  • Knowledge in broadband internet, fiber and cable
  • Knowing and understanding WiFi connections
  • Quickbooks and Sonar software knowledge
  • Complete special projects and audits, as needed.
  • Assist with other office duties as necessary.

What would help you stand out from the rest?

  • Previous entry-level, or higher, technical support experience.
  • Microsoft Office experience.
  • Previous call center experience.
  • Quickbooks and Sonar Software

Although not required, any certifications, such as CompTIA A+, Network+, Microsoft Desktop, or Cloud Certifications, and/or applicable experience is a plus.