ZipRecruiter

Log In

1

Help Desk Engineer Jobs in Texas (NOW HIRING)

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk ... K2 Staffing provides staffing and recruitment services focused on construction, engineering, and ...

Behavioral Health Group

Help Desk Intern

Dallas, TX · On-site

$14.75 - $19.75/hr

Help Desk Intern - Full Time Job Summary The Help Desk Intern will learn how to deliver supreme ... Lend IT support in areas such as cybersecurity, programming, analytics, and data center management ...

Behavioral Health Group

Help Desk Intern

Dallas, TX

$14.75 - $19.75/hr

Help Desk Intern - Full Time Job Summary The Help Desk Intern will learn how to deliver supreme ... Lend IT support in areas such as cybersecurity, programming, analytics, and data center management ...

ASM Research

Help Desk Agent - Swing Shift

San Antonio, TX · On-site

$14.75 - $18.75/hr

Please note this a 24x7x365 help desk so weekends, holidays may be required. Basic Qualifications ... Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON * Post-secondary education ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Zones

Help Desk Analyst L2

Dallas, TX · On-site

$33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/wk

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Zones

Help Desk Analyst L2

Dallas, TX

$33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/wk

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

previous page

Showing results 41-60

All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Texas

Help Desk Engineer information

See Texas salary details

$21.9K

$57.7K

$86.6K

How much do help desk engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for help desk engineer in Texas is $57,662.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $67,100.00 per year, depending on experience, location, and employer.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What does a help desk engineer do?

A help desk engineer provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and ticketing systems to resolve problems efficiently.

What cities in Texas are hiring for Help Desk Engineer jobs?

Cities in Texas with the most Help Desk Engineer job openings:

What are popular job titles related to Help Desk Engineer jobs in TX?

For Help Desk Engineer jobs in TX, the most frequently searched job titles are:

Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $57,662 per year, or $27.7 per hour.

Help Desk Technician - Houston, Texas

THE JAY GROUP INC

Houston, TX • On-site

$19 - $25.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 60 years, some of the world's most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. These years of experience have allowed Jay Group to build and become industry leaders and provide best in class services in parcel and B2B fulfillment services. Jay Group manages the back-end details of fulfillment so that clients can focus on growing their brands and businesses.
Jay Group is looking for a Help Desk Technician to support its fulfillment operations at our new Houston, Texas facility.
Job Duties:
  • Point of contact for employees IT issues
  • Manage Help Desk tickets in a timely manner.
  • Perform troubleshooting using different diagnostic techniques.
    • Performing remote troubleshooting through diagnostic techniques and pertinent questions
    • Determining the best solution based on the issue and details provided by customers.
    • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Work through the problem-solving process with customers, empowering them to do the same in the future.
  • Fix more complicated issues in person.
  • Provides technical support for computer systems and troubleshoots issues encountered by end users in person, online Chat, or over the phone.
  • Install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing
  • Set up and configure new and repaired devices (warehouse devices, printers, and computers)
  • Manage assets including frequent inventory and inspection
  • Support operations needs with supply of functioning devices
  • Repair and evaluate broken equipment for service
  • Redirect unresolved issues to the next level of support personnel.
  • Diagnose technology problems as it relates to business processes.
  • When needed assist Network Engineers with lighter duties.
  • Be on a support (on-call) rotation that requires receiving phone calls during nights and weekends.

Benefits:
  • 401K with company discretionary match
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Weekly Pay
  • Employee Assistance Program
  • Paid Holiday Hours
  • Paid Time-Off

Education / Experience
  • IT related skills such as:
    • A clear understanding of PCs (computer) components
    • Databases and methods to access and fetch data such as SQL or ODBC
    • Scripting tools such as
      • .bat files
      • .sql files
      • Or Power shell
    • Windows Commands and/or Power shell
  • High school diploma with 1 year computer related experience required.
  • 2 years of experience working in a help desk environment.
  • Good organizational skills
  • Excellent communication skills both verbal and written.
  • Familiar with Microsoft Office applications
  • Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail
  • Punctuality, reliability, and being prepared for work. Have a reliable means of transportation to comply with shift hours
  • Ability to work overtime, especially during the 4th quarter (November December)
  • Associate degree in computer science highly preferred.
  • CompTIA A+ Computer Troubleshooting Certification preferred.
  • Must be willing to submit a background check
  • Must be at least 16 years of age
  • Ability to work legally in the United States

What does it take to be a Jay Group Team Member?
  • Uphold Jay Group Core Values
    • Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees.
    • Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve.
    • We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
    • Built on Trust: We live our legacy of being open, honest, ethical and genuine.

Equal Employment Opportunity Employer

Apply