Help Desk Associate Jobs in Springfield, MA (NOW HIRING)

Summary POSITION DESCRIPTION:The position is a Technical Support position responsible for maintaining and supporting various technologies of all departments within the Town of Simsbury and affiliated entities. Duties include but are not limited to: desktop support of hardware and software; configuration and maintenance of network devices (wired and wireless) and their functionality within each department for optimum effectiveness; network routing and troubleshooting; website development and maintenance; and general office equipment support. Position receives direction from and reports to the IT Director, or other staff member as assigned.

Position Description and Job Functions ESSENTIAL FUNCTIONS: Supporting law enforcement and dispatch operations technology, including technology and communications in Police Department vehicles. Assembling, installing, configuring, inventorying, maintaining, diagnosing, and correcting encountered issues within the Town's IT infrastructure, desktops, laptops, etc. Prioritizing helpdesk requests and troubleshooting problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; makes repairs and corrections where required.

Assisting with maintenance of cloud-based applications and their security protocols Adhering to applicable laws and guidelines pertaining to data privacy, storage and disclosure. Assisting in the instruction of Town staff in the use of standard business and administrative software, such as but not limited to email services, word processing, spreadsheets and database management; provides instruction or written documentation where required. Maintaining clear and concise records of help desk/work order activities.

Developing and maintaining the Town's web site, and its affiliates websites, such as design and content. Responds to emergency or on-call work needs as scheduled, which may include nights, weekends and holidays. Assisting with developing a flexible and anticipatory organization which will provide cost-effective and customer-friendly delivery of quality services to town departments.

Assisting in developing and utilizing the potential of each employee to successfully find new technology methods to deliver both the short and long-term needs of Simsbury consistent with the Town's goals and objectives. Knowledge, Skills and Abilities REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Operational knowledge of Microsoft's software platform of servers and desktops, including 365 environments. Also, experiences with MUNIS financial applications, VMware and Barracuda security platform.

Working knowledge of Active Directory services, Group Policies, and file storage. Ability to operate light manual and automated tools, including but not limited to drills, wire cutters, cable splicers, etc. Knowledge and ability to analyze problems and to develop and implement programs and activities to address these problems Thorough knowledge of website platforms.

Ability to use graphic design software for creating images and content for the Town's website. Working knowledge of computer hardware, software and peripherals such as printer, scanners, copiers, servers, monitors, cabling, plotters and general office equipment. Ability to diagnose and troubleshoot advanced networking, software and security related computer issues with users, vendors and regulatory agencies quickly and under stressful situations.

Knowledge of wiring of telephony and network communication designs. Ability to maintain confidentiality. Ability to effectively communicate with internal and external stakeholders; ability to listen to others.

Ability to speak effectively before employees of the Town, and to understand and communicate with nontechnical users. Ability to maintain composure and professionalism during stressful and everyday circumstances. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Knowledge of in-vehicle systems including mobile terminals, cellular modems, video systems and other related equipment. REQUIRED PHYSICAL EFFORT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perceptions and ability to adjust focus. Conditions and Qualifications REQUIRED MINIMUM QUALIFICATIONS: Associate's degree (A.A.) or equivalent from an accredited two-year college or technical school in IT sciences or closely related field of expertise, with three years of information technology experience that includes desktop and network support; or equivalent combination of education and experience. LICENSE OR CERTIFICATE: Valid Motor Vehicle Operator's License Note: The above description is illustrative of tasks and responsibilities

It is not meant to be all-inclusive of every task and responsibility.