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Help Desk Associate Jobs in Springfield, MA (NOW HIRING)

Receptionist

Northampton, MA · On-site

$15.75 - $20.75/hr

Receptionist Belchertown, MA | Monday-Friday | Full-Time About the Role Arbor Associates is seeking ... Manage front-desk operations and maintain a welcoming office environment * Perform clerical tasks ...

We look for employees who are reliable, good communicators, and have a passion for helping people ... Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car ...

We look for employees who are reliable, good communicators, and have a passion for helping people ... Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car ...

Showing results 41-60

Help Desk Associate information

See Springfield, MA salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk associate in Springfield, MA is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.94 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Springfield, MA?

The most popular types of Help Desk jobs in Springfield, MA are:

What are popular job titles related to Help Desk Associate jobs in Springfield, MA?

For Help Desk Associate jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Springfield, MA look for?

The top searched job categories for Help Desk Associate jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Help Desk Associate jobs?

Cities near Springfield, MA with the most Help Desk Associate job openings:

Infographic showing various Help Desk Associate job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,492 per year, or $21.4 per hour.

3pm-11pm Shuttle/Van Driver (12-person) 32 hours a week Thursday-Sunday SET SCHEDULE

Schulte

Windsor, CT • On-site

$17.50/hr

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

New


Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Shuttle Driver to join our team!
Shuttle/Van Driver $17.50 Hourly
32 Hours
3-11pm Thursday-Sunday (set schedule)
Off on Monday, Tuesday & Wednesday
  • Ability to pass a Motor Vehicle Record check and Drug Screening
  • Greets guests in a warm and authentic manner
  • Assists guests with luggage to/from their room, into the shuttle van and at the Airport
  • Drives guests to and from any location within 5 mile radius in our company Van. Restaurants, Airport, Shopping, etc.
  • Keep Van clean and filled with Gas
    IN BETWEEN SHUTTLE RIDES, PERFORMS HOUSEMAN DUTIES TO KEEP HOTEL FRESH AND CLEAN:
  • Retrieves needed guest room supplies for Front Desk Associates
  • Sweep, Mop, Vacuum, Dust Hotel Lobby
  • Pick up trash in outside parking lot
  • Pick up trash on each floor of hotel
  • Empty trash receptacles in all common areas of hotel
  • Clean common area bathrooms, restocking it also.
  • Sanitize all common areas
  • Help clean up/set up Meeting space as needed
  • Clean Fitness center/Pool area. Restock towels
  • Delivers items to guest rooms upon request

Other duties as assigned
Must have VALID DRIVERS LICENSE and a good driving record. You will be required to pass a drug screening, background check and we will check your driving record.
Position is 32 Hours
3-11pm Thursday-Sunday (set schedule)
Off on Monday, Tuesday & Wednesday
Weekends & Holidays required
SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
  • *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

Schulte logo

About Schulte

Sourced by ZipRecruiter

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

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