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Help Desk Associate Jobs in California (NOW HIRING)

VSolvit

HELP DESK SUPPORT 3

Ventura, CA · On-site

$65K - $80K/yr

The Help Desk Support 3 specialist provides essential Tier 1 technical assistance to NAVFAC Cloud ... Azure Associate). ● Experience implementing DISA STIG configurations. ● Knowledge of DoD SRG ...

VSolvit

HELP DESK SUPPORT SPECIALIST III

Oxnard, CA · On-site

$70K - $80K/yr

Associate's degree preferred * 3-4 years of IT support or help desk experience in a corporate or operational environment * Experience with incident management and ticketing systems * Ability to ...

Redolent, Inc

Help Desk - Systems Tech

Sunnyvale, CA · On-site

$23.50 - $31.75/hr

Help Desk System-Tech LOCATION:Sunnyvale, CA Duration: 6 to 12+ Months Rate: DOE Note: Description ... for associates and vendors located on the West Coast. This individual will work with members of ...

pplco

IT Help Desk Tier 1

Los Angeles, CA

Associate's Degree in Computer Science or related field preferred * Minimum two (2) years of experience in troubleshooting and providing help desk support * Minimum two (2) years of experience in ...

pplco

IT Help Desk Tier 1

Los Angeles, CA

Associate's Degree in Computer Science or related field preferred * Minimum two (2) years of experience in troubleshooting and providing help desk support * Minimum two (2) years of experience in ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in California

Help Desk Associate information

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How much do help desk associate jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for help desk associate in California is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.70 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in California? The most popular types of Help Desk jobs in California are:
What are popular job titles related to Help Desk Associate jobs in California? For Help Desk Associate jobs in California, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in California look for? The top searched job categories for Help Desk Associate jobs in California are:
What cities in California are hiring for Help Desk Associate jobs? Cities in California with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
HELP DESK SUPPORT 3

HELP DESK SUPPORT 3

VSolvit

Ventura, CA • On-site

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

JOB SUMMARY:

The Help Desk Support 3 specialist provides essential Tier 1 technical assistance to NAVFAC Cloud users and Mission Owners. This role serves as the first point of contact for users experiencing issues with Cloud Service Management (CSM) services. Key responsibilities include managing the support lifecycle—from ticket creation and basic infrastructure troubleshooting to escalating complex issues to specialized Tier 2 or Tier 3 teams.

RESPONSIBILITIES:

  • Ticket & Incident Management

    • Provide Tier 1 support to Cloud Users (Mission Owners) for all CSM service-related issues.

    • Manage support interactions across multiple channels, including phone, email, and various service ticketing systems.

    • Create and track support tickets using approved management solutions.

    • Escalate unresolved Tier 1 issues to higher-level support teams (Tier 2 or Tier 3) when initial troubleshooting does not yield a resolution.

  • Technical Support & Troubleshooting

    • Directly assist Cloud users who are experiencing access issues.

    • Deliver Cloud Infrastructure Support to guide users through the resolution of technical issues.

    • Utilize technical knowledge of Azure and cloud architecture to diagnose basic service interruptions.

  • Metrics & Reporting

    • Track and report on key performance metrics to ensure service quality.

    • Provide data on help desk requests received, support tickets created, resolution times, escalation rates, and overall user satisfaction.

QUALIFICATIONS:

Basic:

  • Education: Bachelor’s degree in Computer Science or a related technical field.

  • Experience: 2–4 years of cloud engineering experience.

  • Technical Skills:

    • Proven experience responding to end-user requests via phone, email, or ticketing systems.

    • Proficiency in utilizing enterprise ticketing tools such as ServiceNow or HPESM.

    • Strong understanding of Azure administration and cloud architecture.

    • Familiarity with CI/CD and DevSecOps toolchains.

  • Certification: Security+ certification.

● Security Clearance: U.S. Citizenship and the ability to obtain a DoD Top Secret clearance

Preferred:

● Active DoD Top Secret clearance.

● Certification: Active Security+ certification.

● Professional cloud certifications (e.g., Microsoft Certified: Azure Associate).

● Experience implementing DISA STIG configurations.

● Knowledge of DoD SRG and NIST SP 800-53 security controls.

Location: Ventura, CA or Remote

Company Summary

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.