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Help Desk Associate Jobs in Rialto, CA (NOW HIRING)

AC Pro

Help Desk Technician

Rancho Cucamonga, CA · On-site

$26 - $32/hr

We want every one of our associates to look forward to coming to work each and every day. Responsibilities: * Provide first-level technical support by responding to Help Desk inquiries and ...

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... Associates Degree or equivalent work experience of 2 to 4 years required. #LI KM For California ...

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

Associates degree in IT or related field preferred. * 1-2 years of experience in a help desk or technical support role. * Strong knowledge of Windows and Mac operating systems. * Familiarity with ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Associates degree in IT or related field preferred. * 1-2 years of experience in a help desk or technical support role. * Strong knowledge of Windows and Mac operating systems. * Familiarity with ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Associates degree in IT or related field; bachelors degree preferred. * 2-4 years of experience in a help desk or technical support role. * Strong knowledge of Windows and Mac operating systems.

San Manuel Casino

Service Desk Analyst I

Highland, CA · On-site

$20.25 - $27.75/hr

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... Associate's degree in Computer Science or related field preferred. * Minimum one (1) year of ...

Rebel Hotel Company

Front Desk Agent

Ontario, CA

$14.50 - $18.25/hr

Approach all encounters with guests and associates in a friendly, service-oriented manner ... Perform other duties as assigned, which may include, but are not limited to: helping coworkers in ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Rialto, CA

Help Desk Associate information

See Rialto, CA salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for help desk associate in Rialto, CA is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.09 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Rialto, CA? The most popular types of Help Desk jobs in Rialto, CA are:
What job categories do people searching Help Desk Associate jobs in Rialto, CA look for? The top searched job categories for Help Desk Associate jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Help Desk Associate jobs? Cities near Rialto, CA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Rialto, CA as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,772 per year, or $21.5 per hour.
Help Desk Technician

Help Desk Technician

AC Pro

Rancho Cucamonga, CA • On-site

$26 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

About the Company:
AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day.
Responsibilities:
  • Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support.
  • Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process.
  • Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up
  • Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems.
  • Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users.
  • Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements.
  • Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations.
  • Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues.
  • Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed.
  • Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations.
  • Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department.
  • Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements.
  • Create, modify, and manage user, computer, and group accounts within Active Directory.
  • Administer and maintain Office 365 mail flow rules and related email configurations.
  • Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings.
  • Provide technical support for various company software applications and business systems.
  • Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency.
  • Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives.
  • Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software.
  • Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs.
  • Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions.
  • Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership.

Skills Requirements:
  • High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting).
  • Excellent written and verbal communication, interpersonal, and organizational skills.
  • Motivation to continue to grow in knowledge and skills.
  • Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team.
  • Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint.
  • Take on a customer service role providing support to Associates.
  • Ability to effectively analyze typical computer problems.
  • Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks.
  • Effective at communicating technical information to associates via telephone, email, written documents or in person.
  • Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers.

Education and/or Experience Requirements:
  • High School Diploma or GED
  • Previous experience as an IT Support Specialist.
  • A+ Certification, Network + Certification.

Physical Requirements:
  • Regularly required to sit for extended periods, with occasional standing and walking throughout the workday.
  • Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools.
  • Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment.
  • Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds.
  • Ability to perform repetitive motions, including typing and mouse use, for extended periods.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence.
  • Ability to work in a standard office environment with moderate noise levels.

As a member of our team, you will enjoy:
  • Medical: PPO options
  • Dental: PPO In-Network
  • Vision Plan
  • Company-Paid Life Insurance
  • Health Flex Spending Account (FSA)
  • 401(k) Retirement Plan
  • Weekly pay periods (every Friday)
  • Employee Assistance Program (EAP)
  • Vacation & Sick Pay
  • Paid Holidays
  • Veteran's day off with pay for associates who served in the military
  • Career Advancement and Development Opportunities.

Pay Range: $26.00- $32.00 per hour (DOE)
All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S.
Equal Opportunity Employer/ Veterans encouraged to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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