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Help Desk Associate Jobs in Rialto, CA (NOW HIRING)

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

Associates degree in IT or related field preferred. * 1-2 years of experience in a help desk or technical support role. * Strong knowledge of Windows and Mac operating systems. * Familiarity with ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Associates degree in IT or related field preferred. * 1-2 years of experience in a help desk or technical support role. * Strong knowledge of Windows and Mac operating systems. * Familiarity with ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Associates degree in IT or related field; bachelors degree preferred. * 2-4 years of experience in a help desk or technical support role. * Strong knowledge of Windows and Mac operating systems.

Blink Fitness Anaheim

Be Seen First

Front Desk Associate

Anaheim, CA · On-site

$16.90/hr

The role for Front Desk Associate is called a Mood Lifter. Mood Lifters are the people who greet ... They consistently go above and beyond, and you can't help but smile when you see them.

Blink Fitness Anaheim

Be Seen First

Front Desk Associate

Anaheim, CA · On-site

$16.90/hr

The role for Front Desk Associate is called a Mood Lifter. Mood Lifters are the people who greet ... They consistently go above and beyond, and you can't help but smile when you see them.

San Manuel Casino

IT Service Desk Analyst

Highland, CA · On-site

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... Associate's degree in Computer Science or related field preferred. * Minimum one (1) year of ...

Vitalsearchgroup

IT Support Specialist

Anaheim, CA

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Associate degree in Information Technology, Computer Science, or a related field * Experience ...

CIA WHEEL GROUP

IT Helpdesk Administrator

Ontario, CA · On-site

$25 - $27/hr

Qualifications: • Education/Experience: ◦ Associate degree in IT or relevant certifications (CompTIA A+, Network+, or Microsoft Fundamentals). ◦ 2+ years of experience in an IT Helpdesk or ...

MarSell Wellness Center

IT Support Technician

Ontario, CA · On-site

$24.04 - $28.85/hr

Associate's or bachelor's degree in IT, Computer Science, or related field * 1-3 years of experience in an IT support or help desk role (or equivalent education/experience) * Experience with ...

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Help Desk Associate information

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$14

$21

$33

How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in Rialto, CA is $21.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Rialto, CA? The most popular types of Help Desk jobs in Rialto, CA are:
What are popular job titles related to Help Desk Associate jobs in Rialto, CA? For Help Desk Associate jobs in Rialto, CA, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Rialto, CA look for? The top searched job categories for Help Desk Associate jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Help Desk Associate jobs? Cities near Rialto, CA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Rialto, CA as of May 2026, with employment types broken down into 2% As Needed, 25% Full Time, 70% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $44,772 per year, or $21.5 per hour.

Help Desk Associate

Hot Topic & BoxLunch

City Of Industry, CA • On-site

$20 - $23/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

At Hot Topic, we're passionate about creativity and high performance. Our success comes from high-caliber teams that love our product and have a tenacious approach to learning. Supporting the HQ team, as well as our DMs and RDs out in the field, the HQ Help Desk keeps the business running by responding to telephone calls, email, and personnel requests. Researching and resolving technical problems as well as tracking and monitoring issues to ensure a timely resolution. This role reports into the SR. Manager DC and HQ Operations.
This role is based at our Headquarters in City of Industry, CA five (5) days per week.
WHAT YOU'LL DO:
  • Ensure timely and effective resolution of all support requests by providing technical and procedural assistance.
  • Monitor and address support workload via the ITSM application.
  • Identify and escalate issues in situations where necessary in a timely manner.
  • Identify trends that affect users and make the Helpdesk staff and manager aware of them.
  • Serve as an initial point of contact for team support and technical issues.
  • Coordinate issue resolution with other support areas, as required.
  • Maintain accurate applications and business processes documentation.
  • Provide feedback and suggestions to improve Help Desk business processes.
  • Configure, deploy, and support PC and Mac hardware and software issued to all HQ and remote associates.
  • Administer all HQ and remote associates' Active Directory and Email accounts and ensure security compliance.
  • Maintain IT hardware inventory, including laptops, desktops, monitors, etc., using an asset management system Snipe-IT.

WHAT YOU'LL NEED:
  • Minimum of 2 years of practical experience in help desk support, or a combination of education and certifications with equivalent work experience.
  • Experience with incident tracking and asset management software.
  • A positive and energetic attitude with the ability to provide technical support to all levels of company employees (including but not limited to the CEO, Directors, VPs, DMs, etc.) using tools such as TeamViewer and Zoom.
  • Demonstrate dedication to meeting the requirements of internal and remote customers, responding to all customer requests promptly and thoroughly. A desire to deliver first-class service.
  • Strong understanding of service desk business processes and hardware/software problem resolution.
  • Familiarity with basic Active Directory and O365 user administration.
  • Comprehensive technical knowledge of PC & Mac hardware, network concepts and solutions, and proficiency in supporting the following systems and applications: Microsoft Windows & Apple OS X operating systems, MS Office (including 365),Adobe Creative Suite, Crowdstrike, Zoom, and Intune.
  • Excellent communication skills, including the ability to work effectively in a team environment, provide honest and direct feedback, and communicate clearly both verbally and in writing.
  • Ability to work independently without constant supervision.
  • Meet deadlines, prioritizes tasks effectively, adapt to change, and maintain composure under pressure.
  • Flexibility to work a varied schedule when required by maintenance windows or special projects. May require occasional travel to provide off-site support.
  • Must be able to lift 50lbs.

$20 - $23 an hour
Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual's education, location, meeting the minimum job requirements for the role, training, and experience, will determine the final salary for potential new hires.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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